Stourport Medical Centre
Dunley Road, Stourport-on-Severn, DY13 0AAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very happy with this GP Practice
Rated 5 stars out of 5
by Kat - Posted on 12 December 2023
I attended the surgery for a blood test, which was done on time & efficiently. Afterwards I asked the nurse about an ongoing problem that I wasn't sure needed treatment. It was a rather sensitive question & potentially embarrassing for me but she was very matter of fact as I explained my problem. I would have been happy to use the online request for triage but she said she'd do it for me. She asked me some relevant questions & when it wouldn't be convenient to speak to Dr/nurse on the phone. She told me I would get a call after checking the correct phone contact details. This morning I had a text message to arrange face to face appointment in a week's time. Thanks to the kind nurse & to Stourport Medical Centre for making it easy especially at this busy time of year.
Visited December 2023
Review titled Stourport Medical Centre
Replied on 21 December 2023
Dear Kat, Its great to read that you have been offered such good care by one of our nurses and that you were happy with the outcome of your triage request. I hope your appointment with the GP went well and you are ok. Thanks for taking the time to leave this review, it means a lot to the Team. Kind regards. Donna Site Manager
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Review titled Great practice and fantastic nurses.
Rated 5 stars out of 5
by Mandy scriven - Posted on 22 February 2024
I have been having a ulcer looked after and dressed for nearly 3 months. I cannot thank the nurses enough they have been very friendly and caring and have always answered the question i have asked to put my mi d at rest. I have nothing but high praise for the nurses at the surgery they do a fantastic and are a credit to the nhs.
Visited November 2023
Review titled Stourport Medical Centre
Replied on 06 March 2024
Dear Mandy, Thank you for leaving us a review, I have shared your comments with the team and it is really appreciated. I am very pleased to read you have been happy with the care you have received from the Team at SMC. Kind regards. Donna Site Manager
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Review titled Fast response
Rated 5 stars out of 5
by Mary McNabb - Posted on 07 November 2023
Triage form completed on line. Appointment sent quickly. Excellent service Skeptical at first regarding triage form, but easy to complete. Very impressed
Visited November 2023
Review titled Stourport Medical Centre
Replied on 14 December 2023
Hi Mary, Thank you for the feedback, I'm pleased you are happy with the triage system. Donna Site Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Excellent service thank you - Posted on 21 December 2023
The doctor that reviewed me was excellent clear communication treatment was amazing each time I had to contact practice communication was excellent thank you
Visited November 2023
Review titled Stourport Medical Centre
Replied on 21 December 2023
Dear Patient, I am so pleased to read you have been happy with the care you have received from the team here at SMC. Thank you for taking the time to leave a review for us, it means a lot. Kind regards. Donna Site Manager
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Review titled Chest infection/ copd review
Rated 5 stars out of 5
by David Farley - Posted on 01 November 2023
Developed a chest infection on Thursday afternoon and contacted the surgery at 8.50 am on Friday morning. I received a phone call within 20 minutes and had a prescription by midday. I had a prearranged copd review today which was very thorough and sympathetic. The nurse was very efficient and asked the duty doctor to examine my chest. I left with a prescription for a follow on course of antibiotics and all within an hour. Excellent and compassionate service.
Visited November 2023
Review titled Stourport Medical Centre
Replied on 14 December 2023
Dear David Thanks for taking the time to leave a review. I'm pleased to hear you are happy with the care that we provided when you were unwell and that the follow up care was thorough. I will pass your feedback on to our staff here at SMC. Kind regards. Donna Site Manager
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Review titled Really caring
Rated 5 stars out of 5
by Naomi Bishop - Posted on 19 October 2023
Can’t fault the medical staff or receptionists. Always do responsive and willing to help And support my 88 year old parents to keep them in their own home. Many many thanks
Visited October 2023
Review titled Stourport Medical Centre
Replied on 30 October 2023
Dear Naomi Thank you for the lovely feedback, which will be shared with all staff. I'm pleased to read you are happy with the care we provide to your parents. Kind regards. Donna Site Manager
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Review titled Lack of knowledge
Rated 3 stars out of 5
by Anonymous - Posted on 09 October 2023
Last week I was referred to a physiotherapist practice in Stourport because of crippling back problems. The physiotherapist I am referred to is based in Stourport with access via two flights of stairs, no lift, no disability access, no parking with nearest parking 5 minutes walk away. Obviously the premises I've been referred to have not been checked for disability access
Visited October 2023
Review titled Stourport Medical Centre
Replied on 30 October 2023
Dear Patient, I'm sorry to hear you have not been happy with the physio service. This isn't a service provided by us, it is an external provider. I have contacted the manager of this service to express my concern, but you can also contact them via email contact@ascenti.co.uk Kind regards. Donna Site Manager
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Review titled Efficient practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 October 2023
I have had to visit the practice several times over the last three weeks and I must say from the initial check patient in to seeing medical staff the level of service has been extremely high. I arrived at the surgery five minutes before each appointment and each time went into see medical staff at exactly the time I was given.
Visited October 2023
Review titled Stourport Medical Centre
Replied on 30 October 2023
Dear Patient, Thank you for providing this feedback, I'm pleased to read you have been happy with the service we have provided. I will share your compliment with all staff. Kind regards. Donna Site Manager
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Review titled GP appointments
Rated 5 stars out of 5
by Mary McNabb - Posted on 25 September 2023
I have always found this Practice faultless. However, it is extremely frustrating that a GP telephone appointment can no longer be made on Patients’ Access. Yes, a form can be filled in on line and be analysed hence someone will get back to you with an appointment. it is now nigh on impossible to see your named GP or preferred GP. There is no facility either to book a GP appointment for a future date.
Visited September 2023
Review titled Stourport Medical Centre
Replied on 30 October 2023
Dear Mary, I'm sorry to read you are disappointed that you are no longer book a GP appointment via Patient Access. When submitting a triage, if you ask to see a specific GP, this will of course be arranged for you, as we encourage continuity where possible. Unfortunately, we were experiencing a high number of inappropriate bookings and patients who did not attend for their appointment when the online bookable facility was in use and we do not have capacity to waste appointments. I'm sorry for any inconvenience, thank you for taking the time to leave this feedback. Donna Site Manager
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Review titled Normally great.... today not so much.
Rated 1 star out of 5
by Anonymous - Posted on 20 September 2023
Normally an amazing doctors surgery, can't fault them in the slightest. All the team are amazing. However, today when the GP rang me they were just incredibly rude and condescending... as a patient who has been through a lot in the last 12 months with frequent hospital visits, I expected a little bit more understanding and care... instead they were just rude to the point of putting me off wanting to go to the doctors again for fear of being told its all in my head, and there is nothing wrong with me when I know my own body and I know when something isn't right. I dont go to the doctors very often, I know they are very busy, but when I do its because I'm genuinely not very well. Every other time, they are amazing... just not today! The flu clinic at the weekend were amazing. Very well organised, and super efficient, staff were amazing.
Visited September 2023
Review titled Stourport Medical Centre
Replied on 30 October 2023
Dear Patient, We strive to provide the best service we can, so I am so sorry to read that you were unhappy with your recent appointment. If you contact me with your details, I can look into this for you - please us this email address: hwicb.smcfeedback@nhs.net Thank you for your feedback about the flu clinic. Kind regards. Donna Site Manager