Stourport Medical Centre
Dunley Road, Stourport-on-Severn, DY13 0AAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled the self registering system is lacking info
Rated 3 stars out of 5
by Anonymous - Posted on 05 October 2023
I recently attended the new medical centre for the first time since opening with a severe back . The self registration system is fine but lacking the room number and waiting area you need to be in. When you're struggling to walk or even stand for a length of time you have to wait in a queue to ask the receptionist where you should be waiting or which room the doctor,nurse etc is working from and also the screens calling patients are not visible from all seating areas, as names of patients are not called ( just next patient please) . The individual on the self registration system needs to be full information of room number and waiting area grounds floor or first floor
Visited September 2023
Review titled Stourport Medical Centre
Replied on 30 October 2023
Dear Patient Thank you for your feedback. Unfortunately, there is an issue with the check in screens and the system provider are working to try and rectify this. Until such time as the issue is rectified, we have a printed list just above the screen which tells you which waiting room to use. For privacy reasons, we do not use a call system that announces patients name over a loud speaker. We have tried to position call screens so that they are viewable by all, however, if you do not see your name when called, the clinician will come out and collect you from the waiting room. Kind regards. Donna Site Manager
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Review titled Great treatment for nervous patient
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2023
I have a fear of having my bloods taken and my veins close up as soon as I’m a few minutes away from the needle going into my arm. As a result it’s always a painful and lengthy process while nurses try to find a suitable vein. This time, upon my request my clinician went straight to my hand where the veins are more prominent and calmly distracted me whilst taking 3 phials of blood. Even the sharp scratch wasn’t as bad and I couldn’t feel the blood draining out, which is another part of the process that usually makes me feel light headed. So a big thank you to the lady who treated me for her warm bedside manner and her professionalism!
Visited August 2023
Review titled Stourport Medical Centre
Replied on 07 August 2023
Dear Patient I'm pleased to hear your experience at the surgery was a positive one and you were happy with the care you received. Thank you for taking the time to leave us a review. Kind regards Donna Site Manager
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Review titled Fantastic
Rated 5 stars out of 5
by Anonymous - Posted on 09 August 2023
I came to the surgery today and had a smear . The nurse was amazing, put me at ease . She talked through everything, and made sure I was completely comfortable. Not a great thing to have, but made easier by her manner . Thankyou
Visited August 2023
Review titled Stourport Medical Centre
Replied on 01 September 2023
Dear Patient, Thank you for taking the time to leave us a review. I am very pleased you had a good experience in surgery and were well looked after by the team. Donna Site Manager
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Review titled Going out of her way
Rated 5 stars out of 5
by Anonymous - Posted on 25 August 2023
After my mistake of forgetting to take the relevant forms for a blood test this HCA went out of her way to fit me in the next day for the tests required by the hospital within a few days. She saw me promptly and has an efficient but very friendly way of treating her patients which makes what could be an unpleasant experience into a bearable one.
Visited August 2023
Review titled Stourport Medical Centre
Replied on 01 September 2023
Dear patient, Thanks for leaving us a review. I'm really pleased you have been happy with the service and care you have received here at SMC. All feedback is shared with staff, so its great to have such positive feedback, thank you. Kind regards. Donna
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Review titled Great Practice
Rated 5 stars out of 5
by Mary McNabb - Posted on 25 August 2023
Visited the Surgery today after speaking to a receptionist who sent me a link to ask for an appointment by completing a form online. In less than an hour, I was offered a face to face with a GP. The doctor I saw was fantastic…I’ve seen him once before, he was kind, reassuring, thorough and can’t thank him enough. Also saw a wonderful nurse too for an ECG. As always, left the surgery feeling I had been listened to and un-rushed; sound advice too. Thank you
Visited August 2023
Review titled Stourport Medical Centre
Replied on 01 September 2023
Dear Mary, Thank you for your feedback, it's great to hear you have been using our new total triage process and are happy with the response time and care you have received. Kind regards. Donna Site Manager
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Review titled Kind, friendly and professional
Rated 5 stars out of 5
by Anonymous - Posted on 04 August 2023
The nurse that saw me was extremely kind and friendly. She helped me through my fear of needles, and the whole experience was pain free, I felt that at ease I thanked her for taking my bloods . Through the whole series of tests she explained what she was doing and why and what the next steps would be. She truly is a credit to the NHS.
Visited August 2023
Review titled Stourport Medical Centre
Replied on 07 August 2023
Dear Patient Thank you for taking the time to leave a review. I'm pleased your experience at your recent appointment was a positive one and that you were given the time and care needed to help with your fear. All feedback is shared with staff, so thank you for sending this in. Kind regards Donna Site Manager
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Review titled Impressed
Rated 5 stars out of 5
by Mrs Vanes - Posted on 12 August 2023
I have taken my Nan to several appointments at Stourport Medical Centre during Aug and I am impressed. I have interacted with 2 Drs a nurse and several staff on reception and all have been a pleasure to speak with. All staff have shown compassion, care and importantly the service is well organised. I am a patient at a surgery in Kidderminster and would happily transfer (if I could) to this surgery for the efficient service. I dread contacting my Drs, as it takes hours to get through and I've had appointments cancelled and mixed up. Thank you to the staff at Stourport for providing a pleasant, hassle free experience. The new centre also offers moderm pleasant surroundings.
Visited August 2023
Review titled Stourport Medical Centre
Replied on 01 September 2023
Dear Mrs Vanes, Thank you so much for taking the time to leave us such a lovely review. I am so pleased you have been happy with the service we are providing and that your Nan is being well looked after. We are very lucky to have a lovely new building to provide our care. I will share your lovely comments with all staff : ) Thanks Donna Site Manager
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Review titled Impressive practice
Rated 5 stars out of 5
by Kerry R - Posted on 23 August 2023
I went in for a procedure that was performed efficiently and kindly by the nurse. My appointment was on time and she put me at ease, making the procedure painless and complete in just a couple of minutes. Very impressed with how professionally the staff at this practice work and how quickly I could arrange the appointment and be seen.
Visited August 2023
Review titled Stourport Medical Centre
Replied on 01 September 2023
Dear Kerry, Thank you for taking the time to leave a lovely review for the nurse who saw you for your appointment. Its great to hear that you were made to feel so at ease during your appointment. All feedback is shared with staff. Kind regards. Donna Site Manager
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Review titled Lovely staff member
Rated 5 stars out of 5
by Abby - Posted on 15 August 2023
Visited for a routine smear test, the nurse who took care of me was so unbelievably lovely and kind. She was extremely professional and made me feel very relaxed and comfortable. She was very accommodating and explained everything fully to me. I didn’t feel rushed or just a number. I feel like she went above and beyond, which is much appreciated during such an awkward appointment. :)
Visited August 2023
Review titled Stourport Medical Centre
Replied on 01 September 2023
Dear Abby Thank you for taking the time to leave a lovely review for the nurse who saw you for your appointment. Its great to hear that you were made to feel so at ease during your appointment. All feedback is shared with staff. Kind regards. Donna Site Manager
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Review titled Just brilliant!
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2023
They are just brilliant, respond mega quickly, sensible approach, communication brilliant too. 10/10
Visited August 2023
Review titled Stourport Medical Centre
Replied on 01 September 2023
Dear Patient Thanks for the feedback, its great to hear that you have been pleased with our new triage system and its working well for you. Kind regards. Donna Site Manager