Stourport Medical Centre
Dunley Road, Stourport-on-Severn, DY13 0AAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Compassionate Staff
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2023
I recently attended the surgery for contraception which can be a very intimidating process but the staff at SMC were incredible. They relaxed my nerves and spoke as if I was a friend. They comforted me without bringing too much attention to the fact I was in discomfort. Would never think twice about going for another intimate exam at SMC!
Visited March 2023
Review titled Stourport Medical Centre
Replied on 01 March 2023
Dear Patient, Thank you so much for taking the time to leave us a review. I am so pleased you had a good experience here at SMC and received excellent care from our team. Kind regards Donna Site Manager
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Review titled Caring Staff
Rated 5 stars out of 5
by Vincent Rigby - Posted on 08 March 2023
When I requested my complete medical history, which is not visible on Patient Access. It was provided ‘no problem’, by a member of Admin staff. A big thank you.
Visited March 2023
Review titled Stourport Medical Centre
Replied on 09 March 2023
Dear Vincent, Thank you for taking the time to leave us a review, it is very much appreciated and will be shared with the team. We are very pleased you are happy with the service you have received here and you now have access to your medical history as requested. Thanks Donna Site Manager
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Review titled Great help
Rated 5 stars out of 5
by MRS STACY SYMONDS - Posted on 23 March 2023
I have nothing but positive words to say about this practice, they have helped me a lot. Always happy to help and find the best solution for you.
Visited March 2023
Review titled Stourport Medical Centre
Replied on 12 April 2023
Dear Stacy Thank you for leaving such a wonderful review, I'm so happy to hear you are pleased with the care we have provided. I will share this review with all staff. Thanks, Donna Site Manager
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Review titled Good and Efficient Practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2023
With regard to recent health issues my husband has had and continues to have we can not fault the help and support he has received. The receptionists have always been helpful and accommodating with his appointments and the medical staff, whether it has been a doctor or the nurses have provided excellent support for him. As he has regular weekly appointments it really helps if he sticks within one or two of the nurses as they are able to monitor the ongoing treatment. It is also very useful having a pharmacy within the practice. The staff there are very pleasant and helpful.
Visited March 2023
Review titled Stourport Medical Centre
Replied on 12 April 2023
Dear Patient, Thank you so much for taking the time to leave us such a lovely review, it really means a lot. I am sorry to hear your husband is suffering with poor health but pleased to hear you are happy with the care we have provided. I will share this feedback with all staff. Thank you. Donna Site Manager
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Review titled Exception
Rated 5 stars out of 5
by Carolyn Towers - Posted on 30 March 2023
I would like to say a huge thank you to Stourport Medical Centre. I rang with concerns about my mother. I used the call back option and within half an hour received a call. I was immediately transferred to a nurse who discussed Mum's issue with me. By the end of that day I receive confirmation of a plan to investigates the issue. This is not unusual. Every time I've had occasion to call for help or advice I have had a similar response. Given the challenges the medical profession are under, this really is an exceptional service. Huge thanks to everyone who works so hard to sustain this level of support. It's so reassuring to know we can get the help and support we need at a time when we most need it. You are all very much appreciated.
Visited March 2023
Review titled Stourport Medical Centre
Replied on 12 April 2023
Dear Carolyn, Thank you so much for taking the time to leave such a lovely review, it really does mean a lot. I am so pleased you are happy with the care you have received. We aim to provide an excellent service so its really nice to know you are happy. I have shared this review with all staff. Thank you, Donna Site Manager
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Review titled Fantastic service, as always.
Rated 5 stars out of 5
by Rob Beard - Posted on 07 March 2023
Brilliant service, I have never had a problem. I must say I don’t like some of negative reviews, I see, take no notice and carry on your great work.
Visited March 2023
Review titled Stourport Medical Centre
Replied on 08 March 2023
Dear Rob Thank you for your lovely review which will be shared with staff. I am very pleased you are happy with the service we provide here at Stourport Medical Centre. Donna Site Manager
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Review titled Great Service, lovely practice
Rated 5 stars out of 5
by Paul - Posted on 14 February 2023
Was seen quickly bt the nurse for a health check up. The nurse put me at ease and carefully explained the process. Throughout she explained what each test was for and what would happen next. I left feeling reassured. The building is lovely bright and clean and the reception staff were professional. All in all a good experience.
Visited February 2023
Review titled Stourport Medical Centre
Replied on 15 February 2023
Dear Paul Thank you for taking the time to leave us a review, I am pleased you have had a good experience here at SMC and are happy with our new surgery. I will share this feedback with all staff. Kind regards. Donna Davies Site Manager
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Review titled Fantastic care and support
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2023
I wanted to leave feedback on the fantastic care and support that I have received at Stourport Medical Centre. Earlier this year I went for a routine health check during which I was asked how I was doing. This led to me sharing some of the overwhelming challenges that I was facing and how it was affecting my mental health. I have since received fantastic support from staff which has really helped me to navigate some of the challenges that I am facing and to find a way forward. I will always be extremely grateful for the support that I have recieved - thank you!
Visited February 2023
Review titled Stourport Medical Centre
Replied on 22 February 2023
Dear Patient, Thank you so much for taking the time to leave us a review. I am so pleased you have been happy with the care you have received here at SMC and you have received support you when you needed it most. Your feedback will be shared with all staff. Best wishes Donna Site Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Christine Neal - Posted on 14 February 2023
At about 9 am I went on line and submitted details of a problem I was experiencing. By 11 am I had received a phone call from a doctor who discussed my ailment in great depth and arranged for me to attend the surgery for treatment. The speed that this was all dealt with so quickly and efficiently is first class.
Visited February 2023
Review titled Stourport Medical Centre
Replied on 15 February 2023
Dear Christine, I am pleased you have been happy with the care and treatment you have received at the surgery. Thank you for taking the time to leave us a review. Regards Donna Davies Site Manager
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Review titled Fantastic professional service
Rated 5 stars out of 5
by Vivien Hill - Posted on 01 February 2023
I was made to feel extremely comfortable. I highly recommend Nurse Anita Rowe, she is such a lovely lady and was very thorough,kind and professional.
Visited February 2023
Review titled Stourport Medical Centre
Replied on 01 February 2023
Dear Vivien Thank you so much for your feedback, it is very much appreciated. I am very pleased you have had a good experience here at SMC and your compliment for Anita will be fed back to her. Donna Site Manager