Stourport Medical Centre
Dunley Road, Stourport-on-Severn, DY13 0AAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great
Rated 5 stars out of 5
by James Preece - Posted on 14 June 2023
Great service and lovely staff really helped putting me on the right path and now my condtion is well under control
Visited June 2023
Review titled Stourport Medical Centre
Replied on 15 June 2023
Dear James, Thank you for taking the time to leave us a review, I'm pleased to hear you are happy with the care you have received here and are on the road to recovery. I will share this feedback with the team. Best wishes, Donna Site Manager
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Review titled Lovely Doctors
Rated 5 stars out of 5
by Jodie - Posted on 29 June 2023
First time visiting today very nice doctors wasn’t sure where to go reception was nice to help an the nurse I saw was lovely spoke to me an really put me at ease on different things Thankyou
Visited June 2023
Review titled Stourport Medical Centre
Replied on 09 July 2023
Dear Jodie Thanks for taking the time to leave us a review. I'm very pleased to read that you have had such a positive experience on your first visit to Stourport Medical Centre. Kind regards. Donna Site Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Mary McNabb - Posted on 03 June 2023
Follow.up telephone call from a face to face appointment. A none rushed discussion with a very understanding and ‘patient’ GP.
Visited June 2023
Review titled Stourport Medical Centre
Replied on 12 June 2023
Dear Mary Thank you for leaving us a review - it is much appreciated! Your feedback will be shared with the GP. Kind regards. Donna
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Review titled Efficient but also friendly practice.
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2023
Went for general check up today blood pressure check etc young lady I saw kindly put link on my mobile then went on to book me an appointment on line have talked to a Doctor the afternoon . Hopefully will be able to book my own appointments in future .
Visited June 2023
Review titled Stourport Medical Centre
Replied on 09 July 2023
Dear Patient, Thanks for taking the time to leave us a review. I am pleased you have been happy with the care you have received. If you have any problems using the triage link in the future, please do get in touch and we can help you. Kind regards, Donna Site Manager
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Review titled Great medical centre
Rated 5 stars out of 5
by Stephanie Shelton - Posted on 14 June 2023
An excellent practice to have in the area. The reception staff are fabulous and always do their best to help. If you ring and speak to a care navigator they are both knowledgeable and informative. If an appointment with a GP is required there is always one available. The new triage system worked very well for my husband. I appreciate that some patients may struggle with the new system but you can always request a call back. I think the staff are doing a commendable job. Thank you.
Visited June 2023
Review titled Stourport Medical Centre
Replied on 14 June 2023
Dear Stephanie, Thank you so much for taking the time to leave us such a great review. I am so pleased to hear you have been pleased with the care we provide here at SMC and have found the new triage system to work well. I will share your feedback with all staff. Thanks Donna Site Manager
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Review titled Great practice, amazing staff
Rated 5 stars out of 5
by Mrs Ros Yates - Posted on 16 June 2023
I was very unwell and struggling to walk and breathe. I was immediately helped by the reception staff who were extremely kind and helpful getting me to where i needed and keeping me safe and reassured. I then saw a nurse who again the reception staff helped me to her room. She was also extremely kind, could see i was feeling really unwell and asked a dr to review me too. The kindness, care and concern from all the staff i met that day made me feel safe , secure and really cared about. They all made efforts to get a wheelchair for me and another nurse came with one to take me out to the car where my husband took over. Many thanks to all of you, i really couldn't praise you enough for maintaining such high levels of care through very difficult times. Thankyou from myself and my husband. Kindest regards Ros Yates
Visited June 2023
Review titled Stourport Medical Centre
Replied on 09 July 2023
Dear Ros, Thank you for taking the time to leave such a lovely for Stourport Medical Centre. I am sorry to hear you have been so unwell. I'm pleased you are happy with the care we have provided and it is really great to ear the everyone went out of their way to help you on this day in particular. I will share your feedback with all staff. I hope you are now feeling better. Kind regards. Donna Site Manager
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Review titled Great experience
Rated 5 stars out of 5
by Sally - Posted on 26 May 2023
I had an asthma review and was very pleased with the outcome. My concerns were addressed and I felt listened to and unhurried - a most welcome experience.
Visited May 2023
Review titled Stourport Medical Centre
Replied on 30 May 2023
Dear Sally Thank you for leaving us a review - I am very pleased to hear your experience here at SMC has been a positive one and you are happy with our service. Kind regards. Donna Site Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Kevin Carroll - Posted on 16 May 2023
I went through a life saving experience which the doctor picked up on really quickly.... I am very grateful
Visited May 2023
Review titled Stourport Medical Centre
Replied on 30 May 2023
Dear Kevin Thank you for taking the time to leave us a great review. I'm sorry to hear you have been unwell and are hopefully on the mend now. Kindest regards. Donna Site Manager
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2023
Called to get appointment. Asked to complete an online request which I did with basic details of my knee issue. Called back twice hours later with offer of a physio appointment...Fantastic service thank you
Visited May 2023
Review titled Stourport Medical Centre
Replied on 30 May 2023
Dear patient, Thanks for leaving us a great review! I am very pleased you have used our online service and found it to be effective and efficient. I hope your knee improves soon. Kind regards. Donna Site Manager
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Review titled Excellent service provided
Rated 5 stars out of 5
by Carol Grissell - Posted on 10 May 2023
On a rainy day when I was feeling very unsteady due to a sudden illness. My husband went to park the car. The receptionist saw I was struggling to stand and immediately pushed me in a wheelchair ,it was an act of extreme kindness & sensitivity which I won’t forget.
Visited April 2023
Review titled Stourport Medical Centre
Replied on 13 May 2023
Dear Carol, Thank you for taking the time to leave us a review. I am sorry to hear you have been unwell and hope you are now on the mend. Its really great to hear that you were treated with so much care and respect here at the surgery when you were feeling so poorly. I have shared this feedback with the team. Kind regards. Donna, Site Manager