Stratford Health Centre
121-123 The Grove, Stratford, London, Greater London, E15 1ENContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Sneering indifference and selective memory loss
Rated 1 star out of 5
by Yvette P - Posted on 03 March 2023
The saddest thing about this review is that when I first joined, this centre renewed my faith in GPs, and in all previous encounters I have felt well supported and reassured to be in the hands of professionals. Unfortunately I can no longer recommend the centre for the reasons stated below: Calling in March to chase up a blood test I had in January that nobody had contacted me about. I was told by the especially surly and bored sounding man on the phone that, yes, they had received the results, but given no explanation as to why I had not been informed. I then asked when I would get those results, and explained to him that I had been routinely checking my NHS app for an update, as this was a cause of great anxiety for me. I was then told to email, but not supplied with an email. My test results were then posted on my NHS app, with no explanation as to why they hadn't been sent to me and no attempt at follow-up. I called back and the same man pretended to have not spoken to me. I then received instruction to call back next week. The results themselves unfortunately aren't entirely as expected. So now I have been given results that I have no ability to decipher, and nobody has cared enough to explain.
Visited March 2023
Review titled Stratford Health Centre
Replied on 05 March 2023
Dear Patient Thank you for taking the time to leave feedback with regards to your recent experience at our Practice. I am sorry to hear you have been disappointed by the service received and lack of follow up. I will call you personally to discuss your feedback and will arrange a follow up appointment for you if required. Kind Regards Christopher Eaton General Manager, Stratford Health Centre
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Review titled Clear and friendly service and care
Rated 5 stars out of 5
by Claire H - Posted on 16 March 2023
Visited the Health Centre today and received friendly, welcoming and informative care from all staff, from reception to the appointment itself. Many thanks!
Visited March 2023
Review titled Stratford Health Centre
Replied on 16 March 2023
Dear Claire Thank you so much for taking the time to leave feedback following your recent visit to our Practice. I am pleased to hear your really positive comments and I will of course share these with our Clinical and Administration team. This is greatly appreciated and very well received. Kind Regards Christopher Eaton | General Manager
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Review titled very un helpful
Rated 1 star out of 5
by stephen jones - Posted on 31 March 2023
i moved into newham from kensington & chelsea im on loads of medication & my meds are managed by mental health spoke to a doctor he stopped a med i have been on for years im sturuggling at present im also down as a blister pack weekly the gp spoke to me twice to arrange 4 weekly to go to the chemist but only send 1 weeks worth then my chemist calls to say she as requested meds on my behalf well within the 48 hours but staff say no such email excists when she as proof of the email being sent now waiting to see if my medication will be sorted as i have none was told 72 hours when chemist done a request 3 days ago the staff dont have a clue gp aint helpful i told him how long ive been on certain meds which he stopped straight away the practice seemed like it offerd a good service how wrong was i have now requested to change GPs i dont feel supported one bit
Visited March 2023
Review titled Stratford Health Centre
Replied on 05 April 2023
Dear Mr. Jones, Thank you for taking the time to provide your feedback I am sorry to hear of your concerns and I am personally disappointed the service received has not met your expectations My Assistant Manager Michaela Surovecs has tried to call you this morning to discuss your feedback in more detail but has been unsuccessful in reaching you She will give you another call to discuss your concerns further and will arrange a follow up appointment with our clinical team as required Kind Regards, Maaz Turk Practice Manager
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Review titled Wonderful Practice in such hard times.
Rated 5 stars out of 5
by Andrew Cox - Posted on 09 March 2023
Unfortunately I have had to use the practice increasingly due to various ageing health issues. At all times staff have been incredibly professional, friendly and welcoming. Their ability to deal with such issues in such a pressured practice in a depressed part of London is second to none. Many thanks for your ongoing kindness.
Visited March 2023
Review titled Stratford Health Centre
Replied on 09 March 2023
Dear Mr. Cox, Thank you for taking the time to provide your feedback I am pleased to hear of your positive comments and that our practice team have been able to provide you with the appropriate support. Your kind comments are very much appreciated. I'll be sure to share your comments with the wider team. Thank you, once again for your feedback Kind Regards, Maaz Turk Practice Manager
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Review titled Outgoing Staff
Rated 5 stars out of 5
by Faith - Posted on 14 March 2023
Reception and the consultation were both great! The GP explained things in a way that was easy to understand and took the time to answer my queries
Visited March 2023
Review titled Stratford Health Centre
Replied on 14 March 2023
Dear Faith Thank you for taking the time to leave feedback following your recent visit to our Practice. I am really peaked to hear your positive comments about our team, and I will ensure these are shared. I am so glad our Clinician was able to support you and answer your questions too. Thanks again - your comments are very much appreciated. Christopher Eaton General Manager
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Review titled Stratford health review
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2023
The covid pandemic has changed the way the practice works and its actually working a lot better in my opinion. I am able to book an appointment when ı need one whether that be a face to face or telephone appointment with a gp or other health professional The reception staff have come a long way there's still one lady who's very abrupt and you have to push her to check your records to see what doctor has put, but she is the exception now. The gentleman you have everywhere will always go to any lengths once you push him in the right direction he will go very far. The econsult service is absolutely spot on and I think the longest I've waited for a call back was 36hrs over a weekend and the problem was dealt with very quickly . I had one complaint about an out of hours doctor at the hub on a weekend, but one email and a phone call and this was sorted It seems in the last few years there's been a few changes for the better at this practice still a few things need addressing but have well earned the extra stars.......
Visited March 2023
Review titled Stratford Health Centre
Replied on 08 March 2023
Dear Patient Thank you for taking the time to leave feedback. It is great to hear your many positive comments and acknowledging improvements about many aspects of our operation and I will ensure these are shared with our wider team. I know they will appreciate hearing this feedback. It is also useful to have some feedback with regards to our opportunities and we certainly take all of this on board. Much appreciated Kind Regards Christopher Eaton - General Manager
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Review titled Lovely drs
Rated 4 stars out of 5
by Anonymous - Posted on 31 March 2023
Staff are all great but please bring back online appointment booking, over an hour on hold is just insane! Also fit notes that they won't supply until after the other one runs out is very annoying when your manager is on your case.
Visited March 2023
Review titled Stratford Health Centre
Replied on 05 April 2023
Dear Patient, Thank you for taking the time to provide your feedback. Your positive comments are very much appreciated and I will be sure to share these with the wider team. Online appointments are available however, do get booked very quickly. In addition we have ample appointments available daily which can be booked by calling the practice. Our telephone lines can get particularly busy during certain times of the day, however we have increased the number of Administrators answering phones and our average wait times on the phone have been significantly reduced. I am concerned regarding your comment about waiting over an hour on hold. This is clearly an unacceptable amount of time to have to wait for your call to be answered. As the feedback is anonymous I do not have any further details. If you could contact me directly at maaz.turk@nhs.net and provide more details, I can then investigate and respond appropriately. With regards to medical certificates (Fit notes). I can appreciate your frustration however the system does not allow issuance of medical notes with a future date although we have a very efficient system in place to ensure a medical certificate is issued to you in a timely manner when required. Thank you once again for your feedback. Kind Regards, Maaz Turk Practice Manager
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Review titled Excellent team
Rated 5 stars out of 5
by Anonymous - Posted on 29 March 2023
Immense thanks to your receptionist for the excellent service at the counter. I reached at the practice only to collect my blood test results which ı waited for, only to notice as ı forgot his name made the establishment proud leaving a great vast majority of patient's with a smile on there faces. Right timing and place and extremely caring. Thank you stratford health centre
Visited March 2023
Review titled Stratford Health Centre
Replied on 30 March 2023
Dear Patient, Thank you for taking the time to provide your feedback I am pleased to hear of your positive experience and will be sure to share your comments with the wider team Many thanks Kind Regards, Maaz Turk Practice Manager
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Review titled Top practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2023
This has been my practice for many years now, the staff and gp’s are all very friendly and welcoming. I would always speak highly of my practice of ever the time arose to speak about who’s doctors is where and how the perform.
Visited February 2023
Review titled Stratford Health Centre
Replied on 28 February 2023
Dear Patient, Thank you for taking the time to provide your feedback I am pleased to hear of your positive experience over the years and will be sure to share your comments with the wider team Thank you Kind Regards, Maaz Turk Practice Manager
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Review titled Awful healthcare experience
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2023
I am registered there, I call the practice because I’m feeling unwell. They say I can come in 12:40 in the same day. I get there and they say I don’t have an appointment. Very rude receptionist by the way. She said the manager could listen to the calls but they didn’t. Who spoke with me then?
Visited February 2023
Review titled Stratford Health Centre
Replied on 02 March 2023
Dear Patient Thank you for taking the time to leave feedback - we did try and make contact with you by phone but have been unable to reach you. I believe there was some confusion as your appointment was reallocated after 15 minutes as you had not turned up at the specific appointment time - therefore when the Receptionist went to check there was no record of your original appointment - I totally appreciate how frustrating and confusing this was and of course I would expect for you to be treated in a friendly and professional manner at all times. I am sorry for any inconvenience caused and I know we did ask if you wanted an appointment booked for the next day. If you would like to discuss this - please feel free to contact me and I will be happy to help. Maaz Turk, Practice Manager (maaz.turk@nhs.net)