Strawberry Hill Medical Centre
Strawberry Hill Med.Ctr, Old Bath Road, Newbury, Berkshire, RG14 1JUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Patient focused experience
Rated 5 stars out of 5
by Anonymous - Posted on 03 March 2025
Was able to book to see my GP at short notice, process was really straightforward end to end. Including the prescription service direct with my pharmacy
Visited February 2025
Strawberry Hill Medical Centre has not yet replied.
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Review titled Exceptional Service and Care
Rated 5 stars out of 5
by TRACEY GILLINGHAM - Posted on 16 December 2024
We have been blown away by the service and care we receive at Strawberry Hill Surgery!! Thank you to the duty doctor today, I needed help and advice about a loved one I care for. He listened, offered advice and support and of course the prescription we needed. Very grateful. Thank you
Visited December 2024
Strawberry Hill Medical Centre has not yet replied.
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Review titled Difficulty in getting an appointment
Rated 1 star out of 5
by Bruno Reis - Posted on 29 November 2024
Had an poor experience on booking a GP appointment. Difficulty in navigating the site to book on-line. Had to go to the front desk, were I had to describe all my symptoms in public open space, to then be told to go to a Pharmacy. I can understand that the front desk may have tried to find a faster route for my request, but after explaining that I needed to be seen by a doctor, the push for the pharmacy continued. I do not feel this to be the appropriate mechanism to deal with patients.
Visited November 2024
Strawberry Hill Medical Centre has not yet replied.
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Review titled Helpful assistance
Rated 4 stars out of 5
by Anonymous - Posted on 14 August 2024
We found the previous form filling at this surgery so are pleased they have moved back to traditional phone triage, with e consult where appropriate. They were really supportive this week, reviewing photos of a skin condition in good time, and making an appointment available for my son.
Visited August 2024
Strawberry Hill Medical Centre has not yet replied.
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Review titled Good Practice
Rated 4 stars out of 5
by Anonymous - Posted on 28 June 2024
My experience with the Doctor was very good. He listened and offered lots of support and reading materials I came away feeling more positive.
Visited June 2024
Strawberry Hill Medical Centre has not yet replied.
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Review titled More hoops to jump through.
Rated 2 stars out of 5
by Anonymous - Posted on 13 June 2024
New website to navigate since I last needed to use it about a month ago. Access does not get any easier for patients. Spent a fair bit of time getting my request sent. Quick response though with a reply.
Visited June 2024
Review titled Strawberry Hill Medical Centre
Replied on 07 August 2024
Dear Patient. Please can you contact the surgery and let the practice manager know which section of the website was hard to find or use. We are still working with the web site provider to improve the ease of use but we do need to know which sections are difficult. Please use this form. https://www.strawberryhillmedicalcentre.co.uk/form-contact-us Thank you Louisa Practice Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Keith Astill - Posted on 26 June 2024
Fortunately I don`t have cause to contact the surgery on a frequent basis. However, during the last month I needed to on two separate occasions and each time received a timely response and appropriate advice delivered in a caring, professional and efficient manner. Much appreciated.
Visited June 2024
Review titled Strawberry Hill Medical Centre
Replied on 09 August 2024
Dear Keith Thank you for your lovely comments. I will pass this on to the team Regards Louisa Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Lisa Baker - Posted on 20 June 2024
I would highly recommend Strawberry Hill Medical Centre. I have had to use the practice numerous times in June for various health reasons within my family (for me and my 8 month old daughter) and on each occasion we have been seen swiftly and all the staff -on the phone, on reception and the nurses and doctors have all been very friendly and helpful ensuring we are seen when needed and dealing with each health issue promptly and fully. We couldn't ask for better care when we have needed and it is very reassuring knowing this is the case and the helpful practice is there if we need.
Visited June 2024
Review titled Strawberry Hill Medical Centre
Replied on 07 August 2024
Dear Lisa Thank you for this lovely review. I have passed it on to the staff. Regards Louisa Practice Manager
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Review titled Fast Forward
Rated 4 stars out of 5
by Anonymous - Posted on 07 May 2024
I feel extremely rushed at the appointment. My last appointment was over the phone, with 1h30min delay. I had several topics to discuss and made it clear from the start. After each topic the doctor was suggesting to end the call with a 'hope you have a nice day' and me trying to say that I still have topics to discuss. The whole conversation was 4 min and 30s and it felt extremely uncomfortable feeling rushed to close the call after the first minute and after every topic. Topics I has were related to migraines, 3rd reminder for ophthalmology appointment, skin rash on the face that lasted more than 1 month and topic related to my toddle's who might have oral thrush.
Visited May 2024
Review titled Strawberry Hill Medical Centre
Replied on 28 June 2024
Dear Anonymous, I am sorry you felt rushed and all your issues were not covered. Appointments are for one condition only. Please make it clear to the receptionist that you have multiple issues and therefore need a double length appointment to discuss more than one condition. The receptionist will list these so the GP will be expecting a variety of issues. You will need a separate appointment for your toddler, but this can often be the appointment next to yours so can be continuous. The receptionist should have informed you that your phone appointment is within 2 hours either side of the booked time, or that it will be a morning call or an afternoon call. If you let me know your name I can listen to any calls between you and a receptionist so I can see if they are not making this clear enough. Please make another appointment if you still have outstanding issues. Any appointments that are booked as urgent are very short appointments for that very urgent issue (ie antibiotics for chest infection). Ongoing issues and non urgent issues need a pre-booked appointment rather than an on-the -same-day appointment. Without knowing who you are, I am unable to see whether you had a routine phone call or an urgent phone call. Please call again to book another appointment if still required. The phone lines are much quieter between 4.30-6.30 pm
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Review titled Appalling Experience
Rated 1 star out of 5
by Anonymous - Posted on 14 May 2024
I regret to inform you of the utterly disappointing and frustrating experience I recently endured at the Strawberry Medical Hill Surgery Practice. My interactions with this establishment left me deeply dissatisfied and disheartened, prompting me to share my grievances with the hope of prompting much-needed improvements. First and foremost, the insistence on speaking to reception for appointments is not only archaic but also incredibly inconvenient and inflexible. Despite numerous attempts to book appointments, I was met with rough, rude, and dismissive behavior from the reception staff. Their zero-tolerance policy seems to apply exclusively to patients, as they showed zero regard for my work schedule or the urgency of my medical needs. Instead of offering compassionate care and support, the receptionists seemed more interested in swiftly redirecting patients to private or third-party services without taking the time to address their concerns or provide adequate assistance. This blatant disregard for patient well-being is nothing short of appalling and reflects poorly on the professionalism and ethics of the practice. Furthermore, the lack of accessibility to doctors without first navigating through the reception staff is unacceptable. The cumbersome process of booking appointments over the phone, coupled with the unavailability of doctors' schedules, only adds to the frustration and inefficiency of the experience. On average, I was forced to wait for over 40 minutes on hold, only to be met with curt and abrasive communication upon finally speaking with a staff member. It is my sincere belief that the current system of relying on receptionists to book appointments serves as a significant barrier to quality healthcare access. I strongly urge the management of Strawberry Medical Hill Surgery Practice to reconsider their approach and implement online appointment booking systems to streamline the process and empower patients to reach doctors directly. In conclusion, I implore the practice to prioritize patient needs and professionalism by addressing the shortcomings highlighted in this review. Failure to do so not only compromises patient care but also tarnishes the reputation of the practice as a whole.
Visited May 2024
Strawberry Hill Medical Centre has not yet replied.