Sunny Meed Surgery
15-17 Heathside Road, Woking, Surrey, GU22 7EYContact details and opening times
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Reviews
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Review titled Inadequate health services! Refusing to help!
Rated 1 star out of 5
by Konstantin Georgiev Denishev - Posted on 05 October 2023
I have been suffering from excess ear mud causing me sharp pain in my right ear. I was advised by the GP to use Olive Oil drops for 2 weeks which have made it worse as the pain has increased and I have lost hearing completely in my right ear and not partially in my left! I cannot work, I cannot drive as I feel I am dangerous on the road without hearing so cannot take my children to school. I requested an appointment explaining the situation and was given one for 15 days from today - upon calling the surgery I was advised that they will do nothing as the advice from the GP was clear and was told the only thing I could do is to request another appointment. After doing so and requesting a call back to speak to the GP I received a single text message dismissing my request and advising they will not offer me help! Truly atrocious!
Visited October 2023
Review titled Sunny Meed Surgery
Replied on 17 January 2024
Dear Mr Denishev I note that you have registered with another surgery. However we are sincerely sorry to hear about the distressing experience you've had with your ear issue and the subsequent interactions with our healthcare team. Your well-being is our top priority, and we regret that we fell short of providing the level of care you deserve. The difficulties you've faced in managing the ear pain and the impact on your daily life are concerning, and we apologize for any inconvenience caused by the initial advice provided by the GP. We take this matter seriously and will review our protocols to ensure that our recommendations are clear, effective, and sensitive to the urgency of your situation. The extended waiting time for an appointment and the communication issues you encountered are not in line with the standards we aim to uphold. We are actively looking into improving our appointment scheduling system and ensuring better communication with our patients. Your request for help and a call back to speak with the GP should have been handled more compassionately, and we apologize for any frustration caused by the dismissive response you received. We are committed to addressing your concerns promptly. Thank you for taking the time to provide your feedback. Kind regards Shalini Barnard Locum Practice Manager Sunny Meed Surgery
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Review titled Flu vaccination
Rated 4 stars out of 5
by J Downes - Posted on 07 October 2023
I received a text message to book my flu jab-really easy to do-and arrived approximately 5 minutes early-the car park was full but a lovely lady directed me to the church car park. There was a large queue but I only waited about 10 minutes-a very polite lady was monitoring the queue and jab was done quickly and without fuss-very well run clinic this weekend.
Visited October 2023
Review titled Sunny Meed Surgery
Replied on 15 January 2024
Dear Patient Thank you for leaving such a lovely feedback. I will share this with the rest of the team as it is nice to hear that you feel we offer great service! Kind regards Shalini Barnard Locum Practice Manager
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Review titled No one answers phone
Rated 1 star out of 5
by Anonymous - Posted on 25 October 2023
Extremely poorly on three occasions each time on the phone on hold for over one hour. Was stuck on caller 8 level on all occasions. After no movement I hung up and was forced to go to hospital. Why have a GP practice where you can't get an appointment. I have been trying to get a health check for last 3 years no appointment slots. Why does NHS fund this surgery. Do you actually deal with patients???? As everyone I know can't even get through to even book an appointment.
Visited October 2023
Review titled Sunny Meed Surgery
Replied on 17 January 2024
Dear Patient We sincerely apologize for the frustrating experiences you have had when attempting to reach our practice. Your feedback is crucial, and we regret any inconvenience this may have caused. The extended wait times and difficulties in securing appointments are certainly not reflective of the standard of service we aim to provide. We understand the urgency of healthcare needs and apologize for falling short in meeting your expectations. We take your concerns seriously and are actively reviewing our phone systems, appointment availability, and overall patient access to ensure improvements are made. We acknowledge the challenges in obtaining a health check appointment and understand the impact this has had on your healthcare journey. Rest assured, we are committed to addressing this issue promptly. We appreciate your patience and encourage you to reach out directly to our team. They will work with you to find a resolution and assist in scheduling the necessary health check. We are in constant collaboration with NHS authorities to ensure our services align with the standards expected. We will further investigate your concerns and work towards providing a more accessible and responsive healthcare experience for all our patients. Once again, we apologize for the inconvenience you've faced and appreciate your understanding as we strive to enhance our services. If you have any immediate concerns or wish to discuss this matter further, please do not hesitate to contact our team. Thank you for bringing this to our attention. Kind regards Shalini Barnard Locum Prcatice Manager Sunny Meed Surgery
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Review titled Closed for pre booked vaccination
Rated 3 stars out of 5
by Chris Evans - Posted on 08 October 2023
This morning, I turned up at the surgery as I had a flu and Covid vaccination booked only to find it closed. Myself, and one other person, who also had an appointment for a vaccine waited approximately 15 minutes and no one turned up. Tried ringing but just got the recorded message to say the surgery was closed.
Visited October 2023
Review titled Sunny Meed Surgery
Replied on 17 January 2024
Dear Mr Evans We sincerely apologize for the inconvenience you experienced when you arrived for your flu and Covid vaccination appointments, only to find the surgery closed. Your feedback is crucial in helping us address issues and improve our services. We understand the importance of timely and reliable healthcare services, and we regret that we did not meet your expectations on this occasion. We are actively investigating the cause of the unexpected closure and working to ensure that such situations are avoided in the future. Your patience in waiting for approximately 15 minutes without any staff assistance is deeply regrettable, and we apologize for the frustration this may have caused. We are reviewing our procedures to enhance communication with patients during unforeseen closures and exploring ways to improve our responsiveness. If you haven't already, we encourage you to reschedule your flu and Covid vaccinations at your earliest convenience. Additionally, if there are any concerns or if you wish to discuss this matter further, please contact our team directly. We are committed to addressing your needs and ensuring a more positive experience for you in the future. Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our services. Kind regards Shalini Barnard Locum Practice Manager Sunny Meed Surgery
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Review titled Nightmare
Rated 2 stars out of 5
by Anonymous - Posted on 11 October 2023
Having had to park and walk over a mile away because parking not available on site waited over an hour to be seen standing the whole time in a slow moving queue. Having made an appointment seemed irrelevant as no checks on whether anyone had an appointment were done. Wish I had gone somewhere else as the whole experience was chaotic and disorganised
Visited October 2023
Review titled Sunny Meed Surgery
Replied on 17 January 2024
Dear Patient Thank you for taking the time to provide feedback on your recent visit, and we sincerely apologize for the inconvenience you experienced. Your comments are valuable, and we are committed to addressing the issues you have raised to improve our services. We regret the parking challenges you faced, and we understand the frustration of having to walk a considerable distance. We acknowledge that this is not an ideal situation, and we are exploring options to enhance parking availability for our patients. The extended wait time and standing in a slow-moving queue are not reflective of the efficient and organized service we aim to provide. We apologize for any inconvenience caused, and we are actively reviewing our appointment and check-in processes to ensure a smoother and more timely experience for our patients. Your feedback regarding the lack of checks on appointments is noted, and we are implementing measures to address this oversight. We understand your disappointment with the overall chaotic and disorganized experience, and we sincerely apologize for falling short of your expectations. Your feedback is essential, and we will take immediate steps to rectify these issues and ensure a more positive experience for all our patients. If there are any specific concerns you would like to discuss further or if there's anything we can do to make amends, please do not hesitate to contact our team. We appreciate your feedback and thank you for bringing these matters to our attention. Kind regards Shalini Barnard Locum Practice Manager Sunny Meed Surgery
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Review titled Excellent service
Rated 4 stars out of 5
by Helen jahans - Posted on 08 October 2023
I and my disabled son attended for flu and covid jab. Slick professional service with extra time spent with my son. Really good and kind.
Visited October 2023
Review titled Sunny Meed Surgery
Replied on 15 January 2024
Dear Ms Jahans Thank you for leaving such a lovely feedback. I will share this with the rest of the team as it is nice to hear that you feel we offer great service! Kind regards Shalini Barnard Locum Practice Manager
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Review titled Excellent responsive practice
Rated 5 stars out of 5
by Ana - Posted on 07 October 2023
As carer for my mother the practice is very responsive around concerns & have been very attentive to her needs. Lovely doctors & staff. Always very helpful. Thank you!
Visited October 2023
Review titled Sunny Meed Surgery
Replied on 15 January 2024
Dear Ana Thank you for leaving such a lovely feedback. I will share this with the rest of the team as it is nice to hear that you feel we offer great service! Kind regards Shalini Barnard Locum Practice Manager
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Review titled They Don't Answer The Phone
Rated 1 star out of 5
by Anonymous - Posted on 23 October 2023
Not for the first time, I have had to go in to the surgery as it took so long on the phone. I attempted this morning to book an urgent appointment so phoned at 8am on the dot & was answered with "number 2 in the queue", down to the first caller within 5 minutes. 40 minutes later there was still no response so I went in to the surgery, only to be told they are short staffed, and the process now is to to submit an online form which will be looked at in the next 2 days. This is not the first time I have been left as the first caller for far longer than necessary (once for well over an hour); even on occasions when I have been told to call them rather than do the slow process of online forms.
Visited October 2023
Review titled Sunny Meed Surgery
Replied on 17 January 2024
Dear Patient Thank you for taking the time to share your recent experience, and we sincerely apologize for the inconvenience you've encountered. Your feedback is crucial in helping us identify areas for improvement, and we regret that we did not meet your expectations. We understand the frustration caused by the delays in answering calls and the extended wait times, and we sincerely apologize for any distress this may have caused. Short-staffing is certainly not an excuse for prolonged wait times, and we are actively addressing this issue to ensure that our service levels are improved promptly. Regarding the change in the process to submit an online form, we acknowledge that this has caused confusion and inconvenience. We are in the process of reviewing our appointment booking procedures to find a more efficient and streamlined solution. Your input is valuable, and we are committed to making the necessary changes to enhance our service. We apologize for any instances where you were left waiting as the first caller for an extended period. This is not the standard of service we aim to provide, and we are taking steps to prevent such situations from occurring in the future. If you have any specific concerns or if there is anything we can do to assist you further, please do not hesitate to reach out to our team. We are dedicated to addressing your needs promptly and ensuring a more positive experience moving forward. Thank you for your understanding, and we appreciate your patience as we work towards improving our services. Kind regards Shalini Barnard Locum Practice Manager Sunny Meed Surgery
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Review titled Flu/Covid Vaccination Clinic
Rated 4 stars out of 5
by Patrick Phillipps - Posted on 09 October 2023
Very well organised efficiently carried out.We were in and out in 10 minutes Staff obviously rather weary but very polite and friendly Thank you
Visited October 2023
Review titled Sunny Meed Surgery
Replied on 15 January 2024
Dear Mr Phillipps Thank you for leaving such a lovely feedback. I will share this with the rest of the team as it is nice to hear that you feel we offer great service! Kind regards Shalini Barnard Locum Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Maria Josefina Pinango de Webb - Posted on 01 August 2023
I have been a patient here at Sunny Meed Surgery for many years and I have always been treated with professionalism and a lot of care. My recent visit regarding Pressure on my Eyes was dealt in an Excellent Service, by trying to get an Ophthalmologist as soon as possible to try to sort out a Glaucoma problem. I very much Appreciate all the Efforts and Excellent Service that I received in this very worrying situation. I very much appreciate it and I highly Recommend Sunny Meed Surgery as they have Always made all the Efforts to find a solution to my Health Problems. I find Sunny Meed Surgery an excellent practice.
Visited July 2023
Review titled Sunny Meed Surgery
Replied on 15 January 2024
Dear Ms Pinango de Webb Thank you for leaving such a lovely feedback. I will share this with the rest of the team as it is nice to hear that you feel we offer great service! Kind regards Shalini Barnard Locum Practice Manager