Sunny Meed Surgery
15-17 Heathside Road, Woking, Surrey, GU22 7EYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 June 2023
Very caring helpful staff who explain everything in detail and make you feel very comfortable and at ease.
Visited June 2023
Review titled Sunny Meed Surgery
Replied on 15 January 2024
Dear Patient Thank you for leaving such a lovely feedback. I will share this with the rest of the team as it is nice to hear that you feel we offer great service! Kind regards Shalini Barnard Locum Practice Manager
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Review titled Uncontactable!!!
Rated 1 star out of 5
by BRETT MORRIS - Posted on 26 June 2023
I received a call from the practice to schedule the fitting of a heart monitor. Missed the call as it came up as 'anonymous'. Tried to call on the 23/6 - the phone rang off after roughly 45 minutes of constant ringing! Tried to call today (26/6) - exactly the same. Tried to email using the online 'Contact Practice' form - they have turned this off making it absolutely impossible to contact them - I appreciate that practices are busy yet in this day and age we practices should be contactable. Really poor service!!!
Visited June 2023
Review titled Sunny Meed Surgery
Replied on 17 January 2024
Dear Mr Morris Thank you for bringing your recent experience to our attention, and we sincerely apologize for the difficulties you've encountered in trying to contact our practice. Your feedback is crucial in helping us identify areas for improvement, and we regret that we did not meet your expectations. We understand the frustration caused by missed calls and the extended wait times when attempting to reach us by phone. This is not the level of service we aim to provide, and we sincerely apologize for any inconvenience. We are actively reviewing our phone system to ensure a more efficient and responsive experience for our patients. Regarding the unavailability of the online 'Contact Practice' form, we apologize for any confusion or inconvenience caused. We appreciate your patience and understanding, and we are working to address this issue promptly. In the meantime, we encourage you to reach out to us via alternative communication channels, and we will make every effort to assist you promptly. Your feedback is invaluable, and we are committed to rectifying these issues to provide a more satisfactory experience for all our patients. If there are any specific concerns you would like to discuss or if there's anything we can do to assist you further, please do not hesitate to contact our team directly. Thank you for your understanding, and we appreciate your patience as we work towards improving our communication channels. Kind regards Shalini Barnard Locum Practice Manager Sunny Meed Surgery
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Review titled Quick response to medical problems
Rated 5 stars out of 5
by Janet Newton - Posted on 05 May 2023
Seen by GP on a Saturday Blood test done within a week Really good and thorough assessment of my change in condition and follow up arranged. Excellent and professional service. Thank you.
Visited May 2023
Review titled Sunny Meed Surgery
Replied on 12 May 2023
Dear Mrs Newton, thank you so much for your kind review and taking the time to go online. We very much appreciate your feedback and that you feel you received a thorough assessment of your condition. Kind regards, Sunny Meed Surgery
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Review titled I was asked to come in 15 minutes early
Rated 3 stars out of 5
by Anonymous - Posted on 24 May 2023
No explanation as to why. I just sat in the waiting room for an extra 15 minutes of my life I'll never get back. Not sure why, but I filled out 3 online and 2 paper questionnaires all covering similar information to do with my appointment. Surely all the questions could be combined in a once and done?
Visited May 2023
Review titled Sunny Meed Surgery
Replied on 17 January 2024
Dear Patient Thank you for taking the time to provide feedback on your experience. We genuinely appreciate your input as it helps us identify areas for improvement. We apologize for any inconvenience caused by the extra 15 minutes you spent waiting. We understand that your time is valuable, and we regret that we did not meet your expectations in this regard. We will review our scheduling and appointment management processes to ensure a more efficient and timely experience for our patients. Regarding the multiple questionnaires, we appreciate your feedback on streamlining the information-gathering process. We are actively working on optimizing our administrative procedures to simplify the data collection process for our patients. Your suggestion to consolidate questions into a single comprehensive form is insightful, and we will explore ways to implement such improvements. We value your input and would like to make things right. If you have any further concerns or suggestions, please feel free to reach out. Your feedback is invaluable, and we are committed to providing a better experience for all our patients. Kind regards, Shalini Barnard Locum Practice Manager Sunny Meed Surgery
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Review titled Excellent practice
Rated 5 stars out of 5
by Gladys Hayward - Posted on 29 May 2023
I’ve been a patient here for many years, I’ve always been treated with care and professionalism. My recent visit for my health review with two different healthcare providers, I was treated with care and compassion, with my health and medication review dealt with very well. I find Sunnymeed an excellent practice.
Visited May 2023
Review titled Sunny Meed Surgery
Replied on 15 January 2024
Dear Ms Hayward Thank you for leaving such a lovely feedback. I will share this with the rest of the team as it is nice to hear that you feel we offer great service! Kind regards Shalini Barnard Locum Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 May 2023
Very friendly staff with great professionalism. Punctual and informative when the doctor was running a bit late.
Visited May 2023
Review titled Sunny Meed Surgery
Replied on 15 January 2024
Dear Patient Thank you for leaving such a lovely feedback. I will share this with the rest of the team as it is nice to hear that you feel we offer great service! Kind regards Shalini Barnard Locum Practice Manager
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Review titled Amazing service
Rated 5 stars out of 5
by Tina Smith - Posted on 04 May 2023
Sent an email to surgery requesting a consultation. Follow up phone call was literally within 5minutes and an invitation to attend the surgery that morning. Initially seen by a healthcare assistant who did basic obs, then seen by 2 trainee medical students who took a detailed history of my issue, and then seen by a paramedic practitioner who arranged medication and also investigative scans at a later date. So impressed with the prompt service & treatment - amazing.
Visited May 2023
Review titled Sunny Meed Surgery
Replied on 15 January 2024
Dear Ms Smith Thank you for leaving such a lovely feedback. I will share this with the rest of the team as it is nice to hear that you feel we offer great service! Kind regards Shalini Barnard Locum Practice Manager
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Review titled Brilliant service
Rated 5 stars out of 5
by Anonymous - Posted on 04 May 2023
The staff are friendly and supportive. Nothing is too hard and they go out of their way to make you feel comfortable
Visited May 2023
Review titled Sunny Meed Surgery
Replied on 12 May 2023
Dear patient, many thanks for your kind feedback and 5 star review. We are very pleased that you had a great patient experience and feel that our staff members are friendly and supportive. Kind regards, Sunny Meed Surgery
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Review titled Yes, a good practice overall.
Rated 4 stars out of 5
by Anonymous - Posted on 24 May 2023
Prompt referrals for specialist investigations and friendly,compete nt staff, both medical and administrative. Also very pleasant and clean premises.
Visited May 2023
Review titled Sunny Meed Surgery
Replied on 15 January 2024
Dear Patient Thank you for leaving such a lovely feedback. I will share this with the rest of the team as it is nice to hear that you feel we offer great service! Kind regards Shalini Barnard Locum Practice Manager
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Review titled Poor service
Rated 2 stars out of 5
by Barbara C - Posted on 21 April 2023
I have been attending Sunny Meed surgery for nearly 70 years and I have always had excellent service. I realise that covid has had a massive effect on the NHS, but it has become a nightmare trying to get through to Sunny Meet on the phone. This morning much to my delight I managed to get through straight away, the receptionist took my details, kindly filled in the form and said the duty triage Dr would ring me in 2/3 hours. I also had confirmation on my mobile. 7 hours later I was still waiting, after numerous phone calls on my mobile, leaving the land line free, holding on for 30 mins each time, I was eventually answered. Only to be told I had been put on a waiting list to have physio. Not only was I waiting, but my son who lives in Guildford, was waiting for me to ring so he could take me up to the surgery. I am finding it difficult to walk far which is frustrating but I do feel having reached 90, I feel a little pushed to one side. This is the second time I have been left sitting waiting be called back over the last few weeks. Obviously it is a busy surgery and I except that, but I am very disappointed that no one bothered to inform me, not daring to leave the flat in case I missed a phone call that never happened. It's not good enough.
Visited April 2023
Review titled Sunny Meed Surgery
Replied on 12 May 2023
Dear patient, thank you for your feedback. We are sorry that you had to wait an extended period of time to get through to us on the phone. If you are able to, you can send us your request online weekdays from 8am until 12 o'clock via our website https://sunnymeedsurgery.nhs.uk/. This is the quickest and safest way to get in touch with us and also ensures the phone lines are kept free for patients who might not be able to use the internet. We have had a new telephone system installed and we are still making changes to improve access for our patients. We apologise for not informing you regarding your physio appointment and will take this on board to improve our patient service. Kind regards, Sunny Meed Surgery