Sunny Meed Surgery
15-17 Heathside Road, Woking, Surrey, GU22 7EYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Been on hold for over 2.5 hours after being asked to call!
Rated 1 star out of 5
by Dr Godfrey - Posted on 19 December 2022
I sent a message via the website this morning asking for help as my cold has turned into a chest infection (asthmatic). I was sent a message asking further questions and then, typically, in the 2 mins I popped to the bathroom, they called back and then texted to say could I call to book an appointment. I've now been on hold (screenshots) for 2hrs 47mins and 45 of those are No. 1 in the queue! I started at No. 15. This is utterly ridiculous! How can anyone be 45 minutes as the first caller in the queue? The system is so desperately broken it's beyond a joke now. What are the receptionists doing?
Visited December 2022
Review titled Sunny Meed Surgery
Replied on 15 February 2023
Dear Dr Godfrey, thank you for your feedback. We are sorry that you had to wait on the phone for a long time and acknowledge that this is not ideal. We are in the process of making changes to our phone system as well as recruiting more staff members. I can seee that you were given an appointment the next day and that you have spoken to our Practice Manager to explain what happened. We suggest to patients to contact us via the website when possible as it is the quickest way to get in touch with us. We are sorry for the stress and trouble caused to you and aim to improve our patient experience. Kind regards, Sunny Meed Surgery
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Review titled Great Practice , responsive, empathetic and
Rated 5 stars out of 5
by A grateful patient - Posted on 03 December 2022
I have had several instances this year to contact this surgery and every time their response has been efficient, empathetic and kind- no more so than during my recent concern where the prompt action of the GP and the kind and empathetic care of the receptionists have helped me through a diagnosis of cancer I have no hesitation in recommending this surgery particularly in the light of the growing demands on their services
Visited November 2022
Review titled Sunny Meed Surgery
Replied on 15 February 2023
Dear patient, many thanks for your kind review and taking the time to write about your experience at our practice. We are proud of our staff members and will make sure to let them know about your feedback. Kind regards, the team of Sunny Meed Surgery
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Review titled Awful!!!
Rated 1 star out of 5
by KMB - Posted on 14 November 2022
After my parents have been with this practice since 1960 somethg, now in their 80’s my dad in particular very unwell, had to call out the emergency services on Saturday, was told to book a doctors appointment first thing Monday, got an appointment at 3pm with a trainee paramedic as no doctors available, all sick apparently! My father is very poorly and the service he is being given is appalling he has been unwell for months, this surgery needs to seriously look at the service they provide. I am absolutely shocked and disappointed at this appalling service!!!! They should be ashamed!!!!
Visited November 2022
Review titled Sunny Meed Surgery
Replied on 15 November 2022
Dear patient, thank you for your feedback which can help us to learn if things have gone wrong. We are sorry that your Dad is unwell. As we are a training practice, we are helping to train a wide variety of clinicians. They are all supported by the Duty Doctor of the day who oversees them. Indeed, one of our Doctors was off ill yesterday however the Duty Doctor was still there supporting the clinical staff. They were working with another GP, a Paramedic Practitioner and trainee Doctors. Please contact us via our website, we can then look into your points in more detail and respond to you personally. Thank you, the team of Sunny Meed Surgery
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 17 March 2023
Terrible service always passing from pillar to post and not bothered about treating the symptoms just the numbers . Been passed from doctor to doctor for years with no avail which lead to self medication . Very unorganised and only care about get through patients rather than attending the actual issues would not recommend to anyone
Visited November 2022
Review titled Sunny Meed Surgery
Replied on 12 May 2023
Dear patient, thank you for your feedback. Can I please ask you to send us a detailed feedback via our website so that we can look into what happened? https://sunnymeedsurgery.nhs.uk/navigator/feedback/ We are very disappointed about your review and want to make improvements whenever they are needed. By sending your feedback via our website we will be able to look into the sequence of events that have caused your dissatisfaction and hopefully resolve them. Many Thanks, Sunny Meed Surgery
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Review titled Lack of compassion
Rated 1 star out of 5
by Anonymous - Posted on 13 November 2022
I have been upset by the lack of care and compassion at this surgery. Trying to get through on the phone regularly involves waits for more than an hour. If you happen to fall ill after 3pm you can’t be seen as the booking system closes. It is impossible to get an appointment with a doctor as paramedics and nurses appear to handle everything. Physicians assistants and paramedics stand in for doctors. Some reception staff are rude and uncaring. I fear for patient safety.
Visited October 2022
Review titled Sunny Meed Surgery
Replied on 15 November 2022
Dear patient, thank you for your feedback which can help us make improvements. Our clinical forms on our website are open from 8am until 3pm weekdays. After 3pm we can be contacted via phone if the request is urgent for the day. This approach is not uncommon and has also been adopted at other practices due to the high workload. The same applies to having other clinicians in the practice who support our Doctors e.g. Paramedic Practitioner, Advanced Nurse Practitioner and unfortunately recruitment for trained GPs is a national problem. Also, we are a training practice and help to train a wide variety of clinicians. Since October 2022 we are now open until 8pm on weekdays and 9am-5pm on Saturdays for pre-booked appointments and are now therefore able to offer more appointments for our patients. We are sorry that you feel our reception staff have been uncaring. If you please contact us via our website, we can look into your points in more detail and respond to you personally. Thank you, the team of Sunny Meed Surgery
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Review titled Flu jab
Rated 5 stars out of 5
by Penny - Posted on 29 October 2022
Went for my very first flu jab today. Great experience, efficiently run, hardly any waiting time, staff helpful and friendly. Well done!
Visited October 2022
Review titled Sunny Meed Surgery
Replied on 15 November 2022
Dear Penny, thank you for your review. We very much appreciate your 5 star review and we are pleased that you thought our flu clinic was run efficiently. Kind regards, the team of Sunny Meed Surgery.
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Review titled Great practice
Rated 5 stars out of 5
by Maria Pinango de Webb - Posted on 04 November 2022
I went for my Flu vaccination and my experience was Excellent and Wonderful. I did not have to wait long, as all very Punctual. All Staff members were very friendly and very Informative. Very, very Happy with the Excellent Service. I Highly Recommend this Surgery.
Visited October 2022
Review titled Sunny Meed Surgery
Replied on 15 November 2022
Dear Maria, thank you for taking the time to leave us a review. We are pleased that you had an excellent experience when coming to our flu clinic and that you thought our staff were very friendly. Kind regards, the team of Sunny Meed Surgery.
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Review titled Excellent
Rated 5 stars out of 5
by Sue - Posted on 24 August 2022
Thankfully, I do not need to contact a GP very often (fingers crossed). The other day I did. Whilst it was not a major issue I received prompt treatment and a follow up test. I arrived to give a sample and had forgotten my glasses!! The receptionist, however, helped fill in the short form on my behalf. These little acts of kindness are so important and go a long way to helping one feel cared for. Whenever I or my husband have had contact with Sunny Meed everyone has shown kindness and caring. Our thanks to them, especially through these very trying times.
Visited August 2022
Review titled Sunny Meed Surgery
Replied on 08 September 2022
Dear Sue, thank you so much for your lovely review and feedback regarding the help you received from our receptionist. We are very pleased that we've been able to assist you and will make sure to let our team know. Many thanks for taking the team to write your review, kind regards, the team of Sunny Meed Surgery.