Sunny Meed Surgery
15-17 Heathside Road, Woking, Surrey, GU22 7EYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good Communication
Rated 4 stars out of 5
by Anonymous - Posted on 05 May 2023
Attended Surgery after contacting online. Received quick response with an appointment same day. Attended Surgery and was seen in a reasonable time taking into consideration it was quite a busy time.
Visited April 2023
Review titled Sunny Meed Surgery
Replied on 12 May 2023
Dear patient, thank you so much for your review and taking the time to leave feedback. We are pleased that you received a quick response and got seen on the same day. Kind regards, Sunny Meed
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Review titled Perfect treatment
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2023
I have been with this practice for 14 years and in all that time including during Covid,( when I heard awful stories of GP practices leaving people standing outside in the freezing cold and rain while the receptionists chatted inside.. non of that.. they saw people all the way through, inside seated at a suitable distance) and have been a really good practice. They contact you when they say they are going to and give you an appointment as soon as humanly possible. If you have an urgent problem they act accordingly despite what are obviously challenging times with GP recruitment. Thank you Sunnymead
Visited April 2023
Review titled Sunny Meed Surgery
Replied on 12 May 2023
Dear patient, thank you so much for your 5 star review. We are very pleased that you can get an appointment as soon as possible at our practice. It has been a challenging time for the team and workload is ever increasing, however we are proud of our hard working staff members. Kind regards, Sunny Meed Surgery
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Review titled Very good
Rated 5 stars out of 5
by Anonymous - Posted on 24 May 2023
I been seen with extra care and responsibility. They are very helpful and friendly. I am glad to join it.
Visited April 2023
Review titled Sunny Meed Surgery
Replied on 15 January 2024
Dear Patient Thank you for leaving such a lovely feedback. I will share this the rest of the team as it is nice to hear that you feel we offer great service! Kind regards Shalini Barnard Locum Practice Manager
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Review titled Great service
Rated 4 stars out of 5
by Suzanne Clark - Posted on 01 March 2023
My actual surgery is Hillview but when my appointment came through it was for Sunny Meed which is two minutes away. The check in was smooth. The receptionist was friendly and efficient. I was seen a little late but it was the end of the day and didn’t cause me a problem. The doctor understood my issues and prescribed medication. I was slightly concerned that my appointment wasn’t actually at my usual practice but if it ever happens again I know not to worry.
Visited March 2023
Review titled Sunny Meed Surgery
Replied on 12 May 2023
Dear Ms Clark, thank you for taking the time to leave a review. We are very pleased that you feel our staff was friendly and you were happy with the clinician you saw. We are offering extended hours together with Hillview Practice hence you were seen at Sunny Meed. Thank you for your kind words. Best regards, Sunny Meed Surgery
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Review titled Amazing surgery
Rated 5 stars out of 5
by Rachel Lynes - Posted on 10 February 2023
Phoned at 8 in the morning was seen in the surgery at 10 past 9. Thought I would have trouble getting seen but the receptionist heard in my voice that I was ill, I got lucky
Visited February 2023
Review titled Sunny Meed Surgery
Replied on 12 May 2023
Dear Miss Lynes, many thanks for your kind feedback and 5 star review. We are very pleased that you had a great patient experience and got seen urgently on the day. Kind regards, Sunny Meed Surgery
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Review titled Bad communiucation
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2023
You need to wait 45 minutes for a question. I called cereral times and no repsonse.The practise is not well oragbiased.
Visited February 2023
Review titled Sunny Meed Surgery
Replied on 12 May 2023
Dear patient, thank you for your feedback. We are sorry that you had to wait an extended period of time to get through to us on the phone. If you are able to, you can send us your request online weekdays from 8am until 12 o'clock via our website https://sunnymeedsurgery.nhs.uk/. This is the quickest and safest way to get in touch with us and also ensures the phone lines are kept free for patients who might not be able to use the internet. We have had a new telephone system installed and we are still making changes to improve access for our patients. Kind regards, Sunny Meed Surgery
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Review titled Weighing Errors
Rated 3 stars out of 5
by Joe - Posted on 09 January 2023
Our little boy attended a 10 week check at the start of the year. Scales were placed on the medical bed and an incorrect weight was taken (either because they were not calibrated, or because they were not placed on a hard surface). The suggested weight loss caused anxiety and my wife and I felt compelled to attend a drop-in clinic only to find that our son had gained 1kg. Leaving this review to ensure that the appropriate training/calibration is undertaken to ensure other parents aren’t subject to the same unease we were.
Visited January 2023
Review titled Sunny Meed Surgery
Replied on 12 May 2023
Dear patient, thank you for your feedback which we'll address with the team so that we can make sure that this does not happen again. We are very sorry that you were worried after your appointment but are pleased that your son was ok. Kind regards, Sunny Meed Surgery
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Review titled Review
Rated 4 stars out of 5
by Rita - Posted on 28 January 2023
Felt listened to and I feel they will get to the cause of my illness, the doctor was attentive and seemed to understand how I felt.
Visited January 2023
Review titled Sunny Meed Surgery
Replied on 15 February 2023
Dear Rita, many thanks for your kind feedback. We appreciate you taking the time to leave a review for us and will inform our clinicians about your review. It is very nice to hear of positive feedback especially when the workload pressure is increasing all the time. Thank you, Sunny Meed Surgery
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Review titled Excellent care
Rated 5 stars out of 5
by Susan Boschier - Posted on 03 January 2023
The online form system is excellent. I have been very impressed with the service that was given to my mother. The person we saw took time to listen , gave empathetic care and gave great advice and this gave my mother reassurance. I understand that the NHS is very stretched but we still given great service. Thank you.
Visited January 2023
Review titled Sunny Meed Surgery
Replied on 15 February 2023
Dear Mrs Boschier, we are very pleased that your Mother received a great service from the practice. We are proud of our staff members and will let them know about your feedback. Thank you so much for your 5 star review and taking the time to write to us. Kind regards, Sunny Meed Surgery.
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Review titled Poor communication and inefficiency
Rated 1 star out of 5
by Anonymous - Posted on 01 February 2023
The doctors themselves are generally helpful. But the practice makes it difficult to access them. The online form forces you to takes ages to input lots of information the surgery already has - instead of having a simple login system like other surgeries. Every time you phone up you have to sit through the same interminable recorded messages even before you get into the long queue to speak to a receptionist. My experience and that of friends has been that when they are supposed to call you, they claim they’ve tried and it’s not been answered, even though no missed call is registered on your phone. Receptionists very variable in experience and efficiency. All in all, very frustrating
Visited December 2022
Review titled Sunny Meed Surgery
Replied on 15 February 2023
Dear patient, thank you for your feedback which will help to improve patient experience. Our website including the online forms are shared with other local practices and are the same throughout. We suggest that filling in an online form is the quickest and safest way to get in touch with us. We apologise if you had to wait on the phone for a prolonged period of time. If you can send us a message via our website of when you were meant to have got a phone call, we can investigate into what happened. We are having a new telephone system installed this month and we help that this together with staff training will improve patient experience. Kind regards, Sunny Meed Surgery