Surrey Docks Health Centre (Nexus Health Group)
12 - 13 Blondin Way, (Off Downtown Road), London, Greater London, SE16 6AEContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Surrey Docks Health Centre (Nexus Health Group).
Reviews
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Review titled Great new patient experience
Rated 5 stars out of 5
by Roberto - Posted on 03 August 2024
I sent a treatment query on Wednesday and received a link to book a face to face appointment within half an hour. You were able to choose from between 10 different GPs and then see their availability. I opted for any GP and was able to book an appointment for only two days later. Its a lovely practice and very modern. Once I was there my GP was super professional and caring. I felt that they were in no rush to finish our appointment and had all the time they needed. Follow up appointment was booked on the spot with the same GP rather than having to go through another mechanism such as through reception or calling up. I'm very happy with my experience and am amazed at the level of availibility.
Visited August 2024
Surrey Docks Health Centre (Nexus Health Group) has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 06 August 2024
You can never ever get through to anyone and when you do, it feels like they enjoy being rude or unhelpful even if you have done everything you were supposed to do online first to save the pain of having to wait 20 minutes to get through to someone.
Visited August 2024
Surrey Docks Health Centre (Nexus Health Group) has not yet replied.
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Review titled Efficient and Caring Practice
Rated 5 stars out of 5
by Maggie O - Posted on 23 July 2024
Recently, I have had the most positive experiences at the Surrey Docks clinic. I have been treated by A nurse during one visit and then Doctor for a separate issue and visit . I believe both practitioners to be of the highest quality - they are very thorough , caring, kind and highly knowledgable of their respective disciplines. In particular, Doctor saw me on the very challenging morning of the world-wide computer melt down. She noted all the complexities of my situation manually on paper, was very concerned that my referral would not slip through the broken technological cracks and assured me she would follow -up with me in 4 days time. She did exactly that and has moved my referral through the system. During both visits I was confident of the care I received at Surrey Docks. I would also like to add the front office staff go the extra mile in helping sort out the usual NHS paperwork. They also are really on top of their game. Thanks everyone!
Visited July 2024
Surrey Docks Health Centre (Nexus Health Group) has not yet replied.
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Review titled Appalling system
Rated 1 star out of 5
by Paula - Posted on 24 May 2024
Cannot call surgery directly anymore. Had to go through the Nexus Hub - insisted I had to fill-in a form online which I couldn't do. They did it - told me it had been sent to my surgery and to wait for a message. I got a text saying I had to call Nexus or fill in online form to get a doc to call me. I called and was told to fill in an online form again! I couldn't so the nexus rep did it for me and told me the doc would call me next week! absolutely broken system - I had to plead with this person to get a doctor to call me back today. it fills me with dread to get ill and have to go through this appalling service just to speak to a doctor. in all, it took from calling Nexus to receiving a call from the doc just over 5 hours - disgusting. This system does not work.
Visited May 2024
Review titled Surrey Docks Health Centre (Nexus Health Group)
Replied on 19 June 2024
Hi Paula We're sorry to hear that you did not have the experience you were expecting from us. If you would like to discuss your experience with the practice team please get in touch at www.nexushealthgroup.nhs.uk/contact so that we can look into these events for you. Nexus Health Group.
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Review titled Long wait times
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2024
I had to come to the practice as they were the only one with next day appointments but the service was absolutely terrible. I waited for an hour before I was seen and nobody in the practice informed me of the extremely long wait times.
Visited January 2024
Review titled Surrey Docks Health Centre (Nexus Health Group)
Replied on 01 February 2024
Hello there The team have looked into this and are unable to find any time in January when there was a one hour wait to be seen, and there is a process in place for advising patients when there are delays. We would be grateful if you could please contact the practice with some more information so we can look into this issue further at nexushealthgroup.nhs.uk/contact Many thanks Nexus Health Group
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Review titled Shocking practice
Rated 1 star out of 5
by Chris Grimes - Posted on 12 February 2024
This practice as part of the Nexus Group is absolutely shocking. I urgently require a call back from any doctor but all I got was a dead phone battery because I was on hold for so long!!
Visited January 2024
Review titled Surrey Docks Health Centre (Nexus Health Group)
Replied on 18 April 2024
Hello Chris We're sorry you did not have a positive experience when you telephoned the practice. To avoid waiting on the telephone, you may find using our online form a more convenient way to request appointments, repeat prescriptions and admin requests. You can access the form on the NHS app, or on our website www.nexushealthgroup.nhs.uk Kind regards Nexus Health Group
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Review titled Inefficient and Disorganised Health Centre
Rated 1 star out of 5
by Ante Patrk - Posted on 11 December 2023
Absolutely horrible experience.... You can't get an appointment to any doctor. If you want an appointment you need to call at 8.00am - this is how it used to be in 2022 - and an operator would set an appointment the same day. But, nowadays, you can't talk with an operator - a pre-recorded msg tells that they are busy and hangs up each time when you call. So the only thing you can use is internet and their so called -e-consult. The application is clunky, not user friendly and doesn't allow to enter more than one illness symptoms ... The application says they will call back within a certain time period but they never called... Instead of calling they sent a text msg (which for some reason you can't reply to) and said 'they tried to reach me'. A couple of months ago when I tried to set up an appointment someone from E-consult really called me but this was from a Private Number (so I can't call back) and the line broke after which they never called back... So much about their service Avoid this health centre by all means.
Visited December 2023
Review titled Surrey Docks Health Centre (Nexus Health Group)
Replied on 12 December 2023
Hi Ante We offer face to face, telephone and eConsult appointments and you may be seen by a GP, or someone else from our skilled multidisciplinary clinical team. Our Access Hub match patients with the appropriate clinical team. We're sorry to hear that you have not had a positive experience using eConsult. Many of our patients prefer it to coming into the practice. We encourage you to make contact with the practice team to discuss your experience further at www.nexushealthgroup.nhs.uk/contact Many thanks Nexus Health Group
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Review titled Good if you follow the procedure
Rated 4 stars out of 5
by Anonymous - Posted on 03 January 2024
They are clearly stretched as it is not possible to make an advance appointment - you have to call at 8am for a same day appointment. Having said that, I had a good experience: I had ear pain and got a referral from NHS 111, which allowed me to get a same day emergency appointment. When I arrived I only had to wait a couple of minutes and the doctor took time to examine me and even made sure I could pick up the prescription at a convenient pharmacy. So in conclusion it’s good if you can get an appointment - and the way to do that is to follow the process…
Visited December 2023
Review titled Surrey Docks Health Centre (Nexus Health Group)
Replied on 04 January 2024
Thank you so much for your positive feedback. We will feed this back to the practice team. Nexus Health Group
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Review titled Impossible to see doctors
Rated 1 star out of 5
by Daniel Novoa - Posted on 27 November 2023
My wife has cancer and started to have ear pain, likely infection. She called for an appointment, which you can only get at 8 am, but the phone had already the message they had to many calls and to call later. She managed to speak to the Nexus group call centre later and the agent said that someone would call in the next few days - she has cancer and low immune system how is that possible?
Visited November 2023
Review titled Surrey Docks Health Centre (Nexus Health Group)
Replied on 27 November 2023
Hi Daniel We're sorry that you have not received the service you were expecting. Many of our patients find eConsult a useful way to access appointments. This will avoid you having to make a telephone call. You can complete an eConsult on our website www.nexushealthgroup.nhs.uk. If you would like to discuss your issues with the practice team, please get in touch via www.nexushealthgroup.nhs.uk/contact. Many thanks.
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Review titled Horrible and inefficient practice
Rated 1 star out of 5
by Catherine - Posted on 21 November 2023
Every time I submitted a e-consult, it definitely takes exactly 48 hours to get back to me, just to let me know that the doctor will ring me after another 2 working days (sometimes over the weekend). I picked up a swab test at the reception and completed it within half an hour 8 days ago, whilst the doctor told me that I can get a result at the end of the same week (and I did not receive it), I submitted another e-consult just to ask about it, waited for 4 days inc. weekend, just to obtain the reply that "we have not received your test results yet". The day I went to the reception at the practice, the health centre was basically empty with just 1 or 2 patients, with a very empty vast space. The reception staff was very free. I do not understand why the test result did not go through for 8 whole days. Telephone lines are horrible. Just unbearably long. I just wanted to ring to ask where my test result went. I have lost confidence to contact the practice online if the staff would like to ask me to contact the practice about this using the contact form on the website, because of the lack of efficiency demonstrated by this practice. Any urgent illness or matter, but not as urgent as going to a&e, cannot be relied on this practice. I hope the practice recognises no matter how pretty their look and style on their website looks like or how transparent they seem to be with these reviews or complaints systems, they are still failing at the heart of it all: to offer timely services to patients in need.
Visited November 2023
Review titled Surrey Docks Health Centre (Nexus Health Group)
Replied on 27 November 2023
Hi there - we are sorry that you have had to wait to get your test results. We appreciate this is frustrating however unfortunately we are not in control of how quickly the lab responds with results. We're also sorry to hear that you have not had a good experience when trying to contact us via telephone. We are working to continually improve this service for patients - particularly in our busiest periods. If you would like to discuss your issues with the practice team, please get in touch via our website at www.nexushealthgroup.nhs.uk/contact