Sutton Benger Surgery
Chestnut Road, Chippenham, Wiltshire, SN15 4RPContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Sutton Benger Surgery.
Reviews
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Review titled Knowledgeable and friendly
Rated 5 stars out of 5
by Stu - Posted on 12 July 2024
I received an appointment within a few days, with a very knowledgeable Doctor that immediately diagnosed my injury and offered practical, useful advice and support. Great little practice, well worth the trip.
Visited July 2024
Review titled Sutton Benger Surgery
Replied on 15 July 2024
Dear Stu, Thank you so much for your kind review! We are pleased to hear that you had a positive experience with our practice and that our doctor could assist you promptly and effectively. Your feedback is greatly appreciated. Kind Regards, Julie Taylor - Operations Manager
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Review titled Friendly practice
Rated 5 stars out of 5
by Malcolm Handscomb - Posted on 12 July 2024
Extremely informative very well explained diagnosis I did not feel as if I was being hurried all I can say is a very positive experience.
Visited July 2024
Review titled Sutton Benger Surgery
Replied on 15 July 2024
Dear Malcolm, Thank you for your kind review! We are pleased to hear that you had a positive experience and felt well-informed during your visit. Your feedback is greatly appreciated. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very happy when you get to see a Doctor
Rated 4 stars out of 5
by Richard Walters - Posted on 31 July 2024
Very satisfied with my appointment with the Doctor. She was helpful and answered my questions. First time I had met her and very impressed with her caring attitude.
Visited July 2024
Review titled Sutton Benger Surgery
Replied on 01 August 2024
Dear Richard, Thank you for your kind review! We are pleased to hear that you had a positive experience with the doctor. Patient satisfaction and comfort are important to us and we appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great appointment
Rated 5 stars out of 5
by Andrew Nourish - Posted on 13 July 2024
I had an appointment at Sutton benger practice 11.07.24. I don't mind having to travel to Sutton Benger and was just happy to actually get a face to face appointment with a Dr. He was fantastic and would request him if possible for future appointments. I never felt rushed, I was listened too and with a few issues. Each issue was explained to me with an individual plan for each issue. I come away motivated and satisfied with knowing what was wrong , what I needed to do and what medication was going to assist.
Visited July 2024
Review titled Sutton Benger Surgery
Replied on 15 July 2024
Dear Andrew, Thank you for your review! We are pleased to hear that your visit to Sutton Benger practice was positive and that you felt well cared for. It is good to know that the doctor provided thorough explanations for each of your concerns. We look forward to continuing to support you. Kind Regards, Julie Taylor - Operations Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 30 July 2024
Doctor new exactly what to do and made me feel at ease. Received appropriate treatment and advice in a timely manner.
Visited July 2024
Review titled Sutton Benger Surgery
Replied on 01 August 2024
Dear Patient, Thank you for your positive review! We are pleased to hear that the doctor provided the care and reassurance you needed. Patient comfort and well-being are important to us and we appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Friendly welcome
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2024
Received a warm welcome from the receptionist. Was seen by the Doctor on time. The Doctor was thorough and reassuring. Explained the plan going forward . I felt involved with my care.
Visited July 2024
Review titled Sutton Benger Surgery
Replied on 05 July 2024
Dear Patient, Thank you so much for your kind review! We are pleased to hear about your positive experience with us. We look forward to continuing to support you and appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Friendly practice
Rated 5 stars out of 5
by Debra brown - Posted on 28 July 2024
I was very happy with the lovely lady I had an appointment with, she was thorough and helpful with my ailments, not forgetting a happy attitude.
Visited July 2024
Review titled Sutton Benger Surgery
Replied on 30 July 2024
Dear Debra, Thank you for your positive review! We are pleased to hear that your appointment went well and that you found our team member thorough and cheerful. Your feedback is much appreciated! Kind Regards, Julie Taylor - Operations Manager
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Review titled Super Service and support from Sutton Benger Surgery.
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2024
I cannot express my gratitude enough for the pharmacy team at sutton benger surgery. Due to a previous emergency request being filled by another pharmacy I wasn’t aware all future repeat prescriptions would be automatically sent to them! I was advised of this when I queried with sutton benger surgery who provided a bar code I went to collect from alternative pharmacy as it was ready. I could not believe the chaos that ensued. Even though my full address was clearly on the printed label I only used the number & steet name for the next 15 mins I was quizzed. I confirmed my identity and showed messages from the surgery !! No joy it was just so ridiculous I had photo identity as well !! still no in desperation I text help ! to sutton benger surgery team omg talk about fast response it was incredible further communication was had and finally I was given my repeat medication !!! So frustrating particularly when I saw the label I was speechless. The good news is the lovely team have changed my repeats back to the surgery and I was grateful to just pop in this week. Long live the village surgery. I can’t imagine how I works have for this sorted with out their brilliant assistance!😊 thank you very much.
Visited July 2024
Review titled Sutton Benger Surgery
Replied on 29 August 2024
Dear Patient, Thank you so much for your kind words! We are pleased to hear that our pharmacy team at Sutton Benger Surgery could assist you during such a frustrating situation. We strive to provide quick and efficient support to our patients, and it is good to know we could help resolve the issue. Thank you again for your appreciation and trust in our team. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Esther Barker - Posted on 10 July 2024
The receptionist was lovely and I saw the doctor about 10 minutes after arriving. The doctor was also lovely. We parked opposite because the car park was a bit small.
Visited July 2024
Review titled Sutton Benger Surgery
Replied on 11 July 2024
Dear Esther, Thank you for your kind feedback! We are pleased to hear that you had a positive experience with our team. We apologise for any inconvenience with the parking, but glad you found a spot nearby. We really appreciate the review. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Caroline Daniel - Posted on 20 June 2024
Very professional and I always come away from my appointment feeling reassured The dispensing team are also very professional, will go the extra mile to accommodate. Thank you all.
Visited June 2024
Review titled Sutton Benger Surgery
Replied on 21 June 2024
Dear Caroline, Thank you so much for your kind review! We strive to provide a professional and reassuring experience for all our patients and it is good to hear that you feel well taken care of by both our clinical and dispensing teams. Patient satisfaction and comfort are a priority, and we are grateful for your feedback. Kind Regards, Julie Taylor - Operations Manager