Sutton Medical Centre
181 Carshalton Road, Sutton, Surrey, SM1 4NGContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Sutton Medical Centre.
Reviews
-
Review titled Excellent service
Rated 5 stars out of 5
by Justin Mills - Posted on 09 April 2025
Following previous appt with Dr , Popped in surgery to book some follow up blood tests. Dr saw me straight away & authorised the blood tests immediately booked in for the following day.
Visited April 2025
Review titled Sutton Medical Centre
Replied on 09 April 2025
Thank you for your positive feedback. It's always very encouraging, and we aim to give the best care to our patients. thank you SMC
-
Review titled Avoid
Rated 1 star out of 5
by Anonymous - Posted on 23 April 2025
Having recently moved to the area and had a baby I needed a few appointments. Despite being registered quickly, it has been nothing but difficult to get appointments. The practice insists on using an online triage form which is far too long and forces you to jump through hoops to get an appointment. To be triaged out of an appointment by an online form is so dangerous and risks healthcare not being offered. When I’ve followed clinician instructions to call for follow up appointments I have been stuck in arguments with receptionists one day forcing me to use the online form, then the very next day being given appointments on the phone without issue. This inconsistency is extremely poor. Even when I have used the form, the resulting appointments have been unsatisfactory. Plus, appointments are transcribed by technology without consent being given. In summary this practice is trying to be over reliant on technology and admin at the expense of patient care.
Visited March 2025
Review titled Sutton Medical Centre
Replied on 23 April 2025
Thank you for taking the time to share your feedback with us. We sincerely apologize for the difficulties you've encountered in trying to access care at our practice, especially during such an important time following the birth of your baby. We understand how frustrating it must be to face challenges when seeking the healthcare you need. We take your concerns seriously, and we are committed to improving both the patient experience and the quality of care we provide. We would like to address each of the points you've raised: Online Triage Form: We understand that the online triage form can feel time-consuming and cumbersome. The purpose of this system is to help our clinicians assess and prioritize cases efficiently, ensuring that patients with urgent needs are seen quickly. However, we recognize that it can be frustrating if it does not meet your expectations or if it feels like you're jumping through unnecessary hoops. We will review the feedback you've provided about the length and complexity of the form. Inconsistent Appointment Booking: We deeply regret the inconsistencies you've experienced when trying to book follow-up appointments. It is never our intention to cause confusion or frustration. We will remind our reception team of the importance of clear communication and ensure that patients are treated with consistency, whether they are booking in person or using the online system. Transcription of Appointments and Technology Use: Regarding your concerns about appointment transcription, we apologize for any misunderstandings. There is information on our website and also in the waiting room. Over-reliance on Technology: We understand your concern about the use of technology, and we recognize that technology should complement, not replace, personal care. We will consider your feedback as we review our systems and make sure that they serve to enhance patient care without compromising the personal touch that is essential in healthcare. We value your input, and we are taking steps to make improvements where necessary. Your care and satisfaction are of the utmost importance to us, and we would be happy to discuss any additional concerns you may have or assist you further in booking any appointments you require. Once again, we apologize for the inconvenience you've experienced, and we truly appreciate your understanding and patience as we work to improve. Best regards BPattani Sutton Medical Centre
-
Review titled great practice and kindness
Rated 5 stars out of 5
by Claudia Touati - Posted on 05 February 2025
Went for an appointment with my child. The doctor was very helpful and kind. Checked me over aswell.
Visited January 2025
Review titled Sutton Medical Centre
Replied on 06 February 2025
Thank you for your positive comment. Shall pass the feedback to the lady doctor and share it with the rest of the team as well. It's always great to have positive feedback which puts us all on a higher frequency. Many thanks Sutton Medical Centre
-
Review titled Wonderful Nurses
Rated 5 stars out of 5
by Geraldine Herneman - Posted on 11 December 2024
Following surgery I had to visit the nurse three times a week for 4 weeks to have dressings changed. They were all lovely, very gentle (as the wounds were painful and in an awkward place), always on time and very professional. Special thanks to the nurse who I saw the majority of visits and always fitted me in - you know who you are!
Visited December 2024
Review titled Sutton Medical Centre
Replied on 06 February 2025
Thank you for your positive feedback, and you were happy with the care that our nurse provided you. We will pass the feedback on to her. Sutton Medical Centre
-
Review titled Good care
Rated 4 stars out of 5
by Nassim - Posted on 26 November 2024
Went to GP and came out happy which is the main thing, found a solution and doctor was amazing to talk to! Good vibes and attention to care. Friendly which I love to see in all I really appreciate the care they give
Visited November 2024
Review titled Sutton Medical Centre
Replied on 06 February 2025
Dear Mr Nassim Thank you very much for your positive comments. We are glad you found a solution and were happy with the care we have provided you. Sutton Medical Centre
-
Review titled Really excellent
Rated 5 stars out of 5
by Michael Evans - Posted on 18 October 2024
A lovely surgery with lovely, kind helpful staff. I was seen very quickly with an urgent problem and couldn't have asked for better or more caring treatment. Thank you
Visited October 2024
Review titled Sutton Medical Centre
Replied on 28 November 2024
Dear patient thank you for your feedback. We will pass your feedback on to the staff. Kind regards Rosa Constantinou D Practice Manager
-
Review titled Very efficient and helpful
Rated 5 stars out of 5
by Mrs FA - Posted on 10 September 2024
Sutton Medical Centre was very helpful offering me a phone appointment same day. The lady doctor was very helpful and kind. I am very happy with this surgery.
Visited September 2024
Review titled Sutton Medical Centre
Replied on 10 September 2024
Dear Mrs FA Thank you for your positive comment. Shall pass the feedback to the lady doctor and share it with the rest of the team as well. its always great to have a positive feedback which puts us all on a higher frequency. thank you SMC
-
Review titled Felt heard
Rated 2 stars out of 5
by Selena - Posted on 03 July 2024
I appreciate the Pharmacist. I finally felt heard and not rushed off the phone as has typically been the case for me at this Practice (and in a face to face appointment). She was empathetic, patient and diplomatic. I want her to be acknowledged for this.
Visited July 2024
Review titled Sutton Medical Centre
Replied on 31 July 2024
Hi Selena it's great to hear you had a positive experience with our Pharmacist. She will certainly be acknowledged for this. Thank you for your review BP
-
Review titled Great doctor
Rated 5 stars out of 5
by Ganimete Kaludra - Posted on 30 July 2024
My experience with this doctor was great, as I had to take my mother to the doctor and the doctor was very helpful and supportive.
Visited July 2024
Review titled Sutton Medical Centre
Replied on 31 July 2024
Dear Ms Kaludra Thank you for your review. Our GPs try their best to give the best care to our patients and find it very satisfying when patients are pleased with the care provided. BP
-
Review titled Above and Beyond
Rated 5 stars out of 5
by Ruth - Posted on 14 May 2024
I had an appointment yesterday at the Doctors and forgot to mention something that I had intended to. I contacted the surgery today and they arranged for the Dr to call tonight to discuss this concern which she has just done. She listened to me and has referred me and arranged a scan to check the issue out. I feel that the Dr has gone above and beyond. It was really my own fault not to have mentioned this issue when I saw her yesterday at the surgery, so I’m really grateful. Thankyou.
Visited May 2024
Review titled Sutton Medical Centre
Replied on 31 July 2024
Hi Ruth Thank you for your positive comment. As a practice, we try our best to give the best care to all our patients. We are pleased you had a good experience.