Tadley Medical P'ship
Holmwood Health Centre, Franklin Avenue, Tadley, Hampshire, RG26 4ERContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Positive and reassuring experience!!
Rated 5 stars out of 5
by Anonymous - Posted on 11 December 2023
Tried out the new system for requesting GP contact this morning for my 7yr old son who has been suffering with a nasty cough for the past 3 days. I logged onto Tadley Medical Partnership website at 8.05 and filled out the request form which I found within two easy steps on their home page . Within 30 mins a Doctor had contacted me via text (which I had requested because my signal is bad where I live) and offered me a face to face appointment for my son to be seen. Very pleased with how my request was dealt with and for me has shown me the new system can and does work.
Visited December 2023
Review titled Tadley Medical P'ship
Replied on 13 December 2023
Thank you for your kind review which has been shared with the whole team. We are really pleased that you found the new system easy to use and that you had a prompt response from us. We understand that change is sometimes difficult but we are now getting a positive response from our patients. Tadley Medical Partnership
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Review titled Home Visit !
Rated 4 stars out of 5
by Russell Austin - Posted on 09 January 2024
We were grateful to one of the GP's for doing a home visit recently - for my wife who has dementia. We are trying to follow the doctor's advice (!)
Visited December 2023
Review titled Tadley Medical P'ship
Replied on 10 January 2024
Dear Mr Austin Thank you for taking the time to leave a review. Please do not hesitate to contact us when you need further assistance. Tadley Medical Partnership
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Review titled Great practice
Rated 5 stars out of 5
by Prashan Mendis - Posted on 20 December 2023
I filled in an Online "Contact us on line" form about 9.30am on Monday 18/12/23. Even though it says allow up to 5 working days for a response. I was contacted by phone on the same day, f2f appointment offered and relevant medication prescribed. Great service in this very busy time of the year. A massive thank you to all heard working staff at the practice.
Visited December 2023
Review titled Tadley Medical P'ship
Replied on 27 December 2023
Dear Mr Mendis Thank you for taking the time to leave a review. Your kind remarks have been shared with everyone. We are very pleased our service exceeded your expectations. Tadley Medical Partnership
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Review titled Brilliant, professional efficient service
Rated 5 stars out of 5
by Ms Sarah Pierpoint - Posted on 14 November 2023
The whole practice experience from Reception Staff, to GP contact, to referral to the skeletal clinic today was seemless and exemplary. I cannot praise and thank the specialist physio. Her assessment was unbelievably thorough. Her advice was brilliant. A massive, massive thank you to the whole team.
Visited November 2023
Review titled Tadley Medical P'ship
Replied on 15 November 2023
Dear Ms Pierpoint Thank you for leaving such a nice positive review. We are very pleased that you felt you had a good service from the the whole team and appreciate your taking the time to let us know. Tadley Medical Partnership
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Review titled Prompt & friendly service
Rated 4 stars out of 5
by Philip Worby - Posted on 03 November 2023
I was just calling for a blood test. Although I was 15 minutes early, I was seen straight away. The nurse was friendly and efficient. But my records did not indicate what my blood was being tested for. Fortunately I did!
Visited November 2023
Review titled Tadley Medical P'ship
Replied on 08 November 2023
Dear Mr Worby It is very kind of you to take the time to leave a review. We are very glad you were pleased with our service and we will share your comments with the whole team. Please accept our apologies for omitting to add the blood test to the system. Tadley Medical Partnership
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Review titled Professional & caring practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2023
I have recently been suffering with anxiety and I cannot fault the professional and caring response from this practice Their response to my request for help was quick and after a telephone consultation with a gp a suitable medication was promptly prescribed
Visited November 2023
Review titled Tadley Medical P'ship
Replied on 29 November 2023
Thank you for taking the time to leave such a nice review especially during a time of difficulty for you. Your kind words have been shared with the whole team. Tadley Medical Partnership
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Review titled Kindness
Rated 5 stars out of 5
by Anonymous - Posted on 16 November 2023
Although it’s been extremely hard to get to see my GP, especially with the new email booking service which can not work for everyone. If you don’t have access to your phone you computer at 9am or technology as passed you by. But after Two weeks (after a visit to the surgery after work) I finally got to see my Doctor, he knows my history and health needs like nobody else, he really is the nicest Doctor you could meet, and my trust in him is unwavering.
Visited November 2023
Review titled Tadley Medical P'ship
Replied on 22 November 2023
Thank you for taking the time to leave your kind comments. They have been shared with the whole team. We have opened up the online service to start at 8.00 am and for those of are patients who don't have access to the internet we have always been available to help over the phone. We are glad you had a good outcome. Tadley Medical Partnership
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Review titled Very Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 09 November 2023
After having an initial evening appointment for the dermatology clinic, I was contacted by text for a follow up by the doctor. Great care, kind, polite and informative doctor and all very efficient. I would imagine it’s the initial contact with the surgery which is sometimes difficult, but for me it worked extremely well.
Visited November 2023
Review titled Tadley Medical P'ship
Replied on 15 November 2023
Thank you for taking the time to leave a review. You are correct, it is sometimes difficult to get through on the telephone as the lines are very busy but we are very pleased that you had a positive experience and received an efficient service from us. Tadley Medical Partnership
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Review titled Difficult to even understand how to book an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 20 October 2023
As someone with anxiety taking the step to finally book an appointment about something that has been worrying me for a long time can be difficult, i plucked up the courage to go into the surgery to book an appointment to be told I have to do it online. I go onto the website and for the life of me figure out how to book an appointment for the specific issue I have, I am a young person and never usually have issues with technology, I would hate to think of my grandparents attempting to book an appointment! I sent an email to the surgery and got a call back the next morning, I was busy so we arranged for me to call them back the next day. I was extremely stressed and anxious for the next 24hours as I hate phone calls at the best of times not to mention when it is regarding a health concern. When I called them the next day I was told that they had no record of anyone contacting me the day before, and I shouldn’t have called them, I have now been directed back to the website. I understand the nhs is struggling but it should not be this difficult to see my gp, I think it is frankly disgusting that people cannot walk into their local doctors surgery and book an appointment, I am extremely disappointed with the lack of organisation.
Visited October 2023
Review titled Tadley Medical P'ship
Replied on 02 November 2023
We are sorry that you have experienced difficulties in making an appointment with us. Due to the high demand for appointments and the shortage of doctors we have, for the past 2 years required that all requests for a GP appointment are assessed by a clinician. This meant that we did not offer open booking for GP appointments We have recently changed the system and all routine medical requests must be made via an online form. These will be looked at by a clinician and assessed for priority and the most appropriate course of action. This might be an option to book a telephone or face to face appointment at a time convenient to patient, an immediate telephone call from a clinician or the patient will be signposted to the best source of help. We will get back to patients within 5 working days. Our Reception team are available to help those patients who have no internet access or who would struggle for other reason. Patients with urgent medical needs should contact us directly and a clinician will get back to them on the same day. Regretfully we cannot always meet the demand for routine appointments but we feel this system ensures every request receives the attention it requires. We take all complaints seriously and take on board the issue of us not having a record of you contacting us. We would like to look into this further and it would be helpful if you contacted us directly. Tadley Medical Partnership
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Review titled New system and calls
Rated 1 star out of 5
by Anonymous - Posted on 20 October 2023
Life's being put at risk before I Get to see doctor as online has reached it's max for today at 11.30 .Rang at 8.30 am to be told you need to do online now doctor will be in touch in next 5 days. This practice has really gone down hill and receptionist just saying call 111 is so wrong
Visited October 2023
Review titled Tadley Medical P'ship
Replied on 02 November 2023
Thank you for your comments. We hope you will be reassured to hear that we have now increased the capacity of the routine medical requests that can be made on a daily basis. The online system is for routine requests only. Patients with urgent medical requests can still contact us by telephone or by coming in to the surgery and they will be dealt with on the day. We hope this helps. Tadley Medical Partnership