Tamworth House Medical Centre
341 Tamworth Lane, Mitcham, Surrey, CR4 1DLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Wonderful reception staff
Rated 5 stars out of 5
by Bernadette Burton - Posted on 16 October 2024
I would like to thank the receptionists, prescription clerk and GPs for going above and beyond in the care of my 90 year old mother. It is so lovely that kindness and compassion is readily shown in what could easily become an exhausting situation. Infact because of this practice things were easily solved. Thanks a million to all.
Visited October 2024
Review titled Tamworth House Medical Centre
Replied on 17 October 2024
Dear Patient, Thank you for your kind words! We are so glad to hear that our team was able to provide exceptional care for your mother. Your appreciation truly motivates us to continue our work with compassion. If you need anything else, please let us know! Sincerely, Adama Ceesay Practice Manager
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Review titled Terrible receptionists, Poor administration
Rated 1 star out of 5
by Angela - Posted on 31 July 2024
Booked an emergency appointment, I was on hold for over 45 minutes. The GP was kind and effective and completed some intimate tests. I was told I’d receive my results in a week. Never received anything. Have called consistently for the last 3 weeks to get results , receptionists were rude and kept putting me on hold for over 45 minutes with no response or results given. I emailed the clinic as advised and received a message saying “buy thrush cream” still No correspondence on my results. have been hold for over 45 minutes and they keep placing me in the back of call queue. Really unacceptable. The poor admin and rude receptionists really let this clinic down
Visited July 2024
Review titled Tamworth House Medical Centre
Replied on 15 October 2024
Dear Patient, Thank you for sharing your experience with us. We sincerely apologize for the distressing delays you've encountered regarding your test results and your interactions with our reception team. Your feedback is invaluable and highlights areas we must improve. We are committed to addressing these issues and ensuring our patients receive timely and respectful service. I encourage you to reach out to our complaints manager directly on 02087642666 so we can assist you further. Yours sincerely, Adama Ceesay
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Review titled Great doctors
Rated 5 stars out of 5
by Sarah Green - Posted on 09 April 2024
Had my appointment today, the doctor was very helpful and understanding. I felt my problem is being handled quickly and professionally.
Visited April 2024
Review titled Tamworth House Medical Centre
Replied on 15 October 2024
Dear Patient, Thank you for taking the time to share your positive experience! We are thrilled to hear that you found our doctor helpful and that our team was able to address your concerns promptly and professionally. Your feedback motivates us to continue providing excellent care. If you have any further questions or need assistance, please don't hesitate to reach out. Yours sincerely Practice manager
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Review titled Great doctors
Rated 5 stars out of 5
by Jason - Posted on 20 February 2024
I saw the Doctor today. She was amazing. Very welcoming, knowledgable and understanding. She managed to assess and diagnose my issue in minutes. The communication skills were brilliant and I was made to feel comfortable.
Visited February 2024
Review titled Tamworth House Medical Centre
Replied on 26 February 2024
Dear Patient, Thank you for sharing your positive experience with us! We are delighted to hear that you had such a great visit with our doctor. Your feedback is truly appreciated, and we are glad that the doctor was able to assess and diagnose your concern effectively. Yours sincerely, Practice Manager
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Review titled Not the best experience
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2024
Been with the surgery many, many years and was told by doctor to collect a long awaited form late one afternoon just before Christmas. I went to surgery as instructed and very politely asked an individual for the form. Individual said its not ready. I politely explained the doctor had told my wife document was ready. Individual slammed keyboard on the work top (a colleague then looked round), the individual then stood up, leaned towards the plastic screen and in a dalek type voice said "it-has-to-be-processed". (photocopied). I politely said shall I come back tomorrow, and went to leave. The person muttered "wait over there". A few minutes later the individual gave me the form, I paid the £15 fee and politely wished both receptionists Merry Christmas and quickly left. All the receptionists and back room team have usually be incredibly helpful despite the job pressures and we reciprocate with an annual box of chocolates or biscuits. Having found this forum while looking to change surgery I thought it best to share my experience. Sadly I can't leave my details as my wife and will be vulnerable to retribution if we can't change surgery. On the bright side we'll save money on the annual box of chocolates and donate this money to charity.
Visited December 2023
Review titled Tamworth House Medical Centre
Replied on 26 February 2024
Dear Patient, We are truly sorry to hear about your recent experience at our practice. Your account of the incident is very concerning, and we deeply regret any distress caused. We take pride in offering a good service to all our patients, and we are disappointed that we fell short of your expectations on this occasion. Your feedback is important to us. I encourage you to write to us directly so we can investigate this matter internally to ensure that such incidents do not reoccur in the future. We appreciate the many years you have been a part of our practice and thank you for your feedback. Sincerely, Practice Manager
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Review titled Gone even more down hill
Rated 1 star out of 5
by Anonymous - Posted on 20 November 2023
To be honest I have finally left this practice and it was well overdue. Awful service, no appointments. Most of the reception staff are dismissive, rude and insensitive to your circumstances. Some of the doctors are unhelpful and have given me poor health advice also. I never realised until I left, how much this practice was giving anxiety to even make an appointment with them. I was there for 10 years.
Visited November 2023
Review titled Tamworth House Medical Centre
Replied on 26 February 2024
Dar Patient, We are sorry for the negative experience you have had at our practice. Your feedback is valuable to us, and we regret that we did not meet your expectations during your 10 years with us. We strive to provide good care and customer service and we will address your concerns to improve our services for all patients in the future. Thank you for sharing your feedback; we wish you the best in your future medical care. Sincerely, Practice Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Michèle Thomas - Posted on 08 September 2023
Every doctor I have ever seen at this practice has been kind, caring and respectful. The reception staff are also the same. I have been s patient here for 25 years snd would highly recommend Tamworth House Medical centre.
Visited June 2023
Review titled Tamworth House Medical Centre
Replied on 07 October 2023
Dear patient, Thank you for your kind words and positive feedback about our practice. We greatly appreciate your trust as a patient for the past 25 years. We take pride in providing kind, caring, and respectful service, and we are glad to hear that our doctors and reception staff have met your expectations. Your recommendation of Tamworth House Medical Centre means a lot to us. It is our pleasure to serve you, and we will continue to provide the best care possible. Sincerely, Practice Manager
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Review titled Incompetent Staff
Rated 2 stars out of 5
by Dorice Williams - Posted on 06 September 2023
After calling six times to get appointment for myself and my husband. The receptionist decided to offer one appointment and reffered me for a phamicist assessment. Despite telling her that I couldn't travel yesterday as I had difficulty breathing and almost collapsed. She also lied by saying after my assessment the pharmacist would book me in if needed to see a doctor. To which was a lie. I was adviced to call back the surgery after my conversation with the Pharmacist. Again i spoke to the same person to which she said your appointment would be 1hour and 20 minutes after your husband's at 6pm. I politely said this is too long to keep my disabled husband at the surgery when we're both poorly. To her reply, ' There's nothing I can do, this conversation is not going anywhere' to which she hanged up. A simple apology from her would have gone a long way. Instead she was rude and angry.
Visited June 2023
Review titled Tamworth House Medical Centre
Replied on 07 October 2023
Dear patient, We sincerely apologize for the poor experience you had with our receptionist. We have looked at your complaint and addressed the issues you raised. We hope you have a more positive experience from now on. Your feedback is valuable to us, and we appreciate you bringing this to our attention. Yours sincerely Practice Manager
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Review titled Great Patience
Rated 5 stars out of 5
by Parnell Walker - Posted on 26 June 2023
I have been with the surgery from March. Because Rowan Surgery close. But too right. I didn't like there. Tamworth has better customer service.
Visited June 2023
Review titled Tamworth House Medical Centre
Replied on 07 October 2023
Dear Patient, Thank you for your feedback. We're glad to hear that you like our customer service. We value your continued support as our patient and will strive to provide you with the best care and service possible. Yours sincerely, Practice Manager
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Review titled Don’t bother!
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2023
I don’t know what happened to Hollies but it’s gone ridiculously down hill fast! 45 minutes to finally get though only to be told by the extremely rude receptionist that there isn’t any appointments. You can’t book your smear test in as again you can’t get though or when you do, the appointment has to suit the receptionist rather than the individual. Doctors don’t want to see you and would rather pass every think on to nurse for them to consult the doctor and what the best treatment is! Needs serious improvement!
Visited May 2023
Review titled Tamworth House Medical Centre
Replied on 07 October 2023
Dear Patient, We apologize for the negative experience you had at the practice. I would encourage you to put your complaint in writing so we can investigate and look into the concerns you’ve raised. Your feedback is important to us, and we appreciate you bringing this to our attention. Yours sincerely, Practice Manager