Tessa Jowell GP Surgery
72H East Dulwich Grove, London, SE22 8EYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very rude staff
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2024
I was checking to see if my blood test results were back and the person I was talking to was extremely rude and condescending. I had to end the call because it was going nowhere. This has to be checked on because this is an important enquiry.
Visited August 2024
Tessa Jowell GP Surgery has not yet replied.
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Review titled still not getting it right
Rated 2 stars out of 5
by Anonymous - Posted on 17 July 2024
has anyone noticed any improvements with the tessa jowell gp practice? I have used the service with more access to the evergreen service, and the telephone service now tells you how many people are in front of you when you call, but unfortunately for me, this service still seems below standard. I went online yesterday morning to request a sick note and gave the reasons why. I received a response at around 11am, to inform me the fit note had been granted and would be emailed. Checked my inbox, and guess what, nothing. Sent a send evergreen request just after 12midnite, again requesting a sick note. I should of submitted the certificate to my line manager yesterday. I wait several hours, still nothing. I make my third contact with the surgery, this time by telephone. I am not asked any data protection details, Im just told the certificate would be sent to me by text and email. At 1:30pm today, the GP decided to reply to my evergreen enquiry to say the enquire was closed as I had received the certificate this morning. A copy of the certificate was included. This is not the sort of experience you need, when your ill. When will services get better in this GP practice? Out of interest, why is the practice not picking up on these comments and using these as a bench mark to make swift improvements?
Visited July 2024
Tessa Jowell GP Surgery has not yet replied.
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Review titled Thank You!
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2024
I would like to express my gratitude and praise the attitude of the receptionist. I attended the practice to book an appointment. He was really helpful and genuinely kind, took the time to instruct me on how to set up the online Everleaf app, how to use it and how to book future appointments, took my history and prioritised accordingly. As a fellow healthcare professional I felt welcomed and respected and appreciated his empathy and professionalism towards my health concerns.
Visited June 2024
Tessa Jowell GP Surgery has not yet replied.
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Review titled impossible to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 21 May 2024
While it is the fundamental thing that any service should be able to get right, it is impossible to get an appointment no matter how I try. A ridiculous system of making everyone in the area all try at the same time in the morning to get a scarce spot is not adequate. The NHS are clear that no matter if you you walk in, call or use an internet form you should get the same treatment but it is not the case here. When i called i was told they would not help as calls were only for the vulnerable (despite not asking if i was vulnerable or what my issue was) The App will not get you an appointment.. so how is the community supposed to see a doctor?
Visited May 2024
Tessa Jowell GP Surgery has not yet replied.
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Review titled But access to appointments
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2024
The same as all previous reviewers are saying. The online service is online for one minute at 8am each day so that there's not time to complete the request form. No answer on the phone, and no call-back when that option is requested. I really need an appointment. What on earth are you supposed to do?
Visited April 2024
Tessa Jowell GP Surgery has not yet replied.
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Review titled Terrible booking system for GP appointments
Rated 2 stars out of 5
by Anonymous - Posted on 24 April 2024
Your booking system for GP appointments is totally broken. As a busy parent with 2 kids to make appointments for as well as myself, it is absolutely impossible to make a routine non urgent appointment to see a doctor about an issue like eczema, investigating a wheeze, potential hearing issue etc. Instead you have to run the lottery of getting a spot on ask my gp at 8am which, as a parent on their way out the door with 2 kids is near impossible, only for them to decide to ring you back whenever they like over a 48-72 hr period and if you miss the call that’s it, back to square 1! It’s impossible. Even when the Gp says in their voicemail they need to do a face to face. Bring back appointment booking in advance. This service is ludicrous.
Visited April 2024
Tessa Jowell GP Surgery has not yet replied.
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Review titled Impossible to get appointment
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2024
We have been trying to get an appointment online and by phone for two weeks without success , fir a serious medical issue . They have made in impossible to get an appointment . There are a lot of administrative staff employed at the practise but clearly not enough gps
Visited March 2024
Tessa Jowell GP Surgery has not yet replied.
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Review titled Terrible Service
Rated 1 star out of 5
by Anonymous - Posted on 29 March 2024
Once again I received a negative experience with Tessa Jowell GP Practice. On Friday 22nd March 2024. I needed an appointment. at 8:00am, I consulted the evergreen website, to book an appointment, and I also started a telephone call at the exact time - 8:00am. While on hold, I repeatedly tried to arrange an appointment online as the surgery encourages its patience to book an appointment through this method., On each occassion, I am seeing a message informing me the evergreen service is closed. I do not understand why its closed, and why i am unable to book an appointment. Its 8am, and I am expecting this service to be ready for use. I finally abandoned trying to secure a GP appointment, and remain on the telephone line, waiting patiently for someone to answer my telephone call. Despite my telephone call starting at approximately 8:00am, the telephone call is disappointingly not answered until 8:44am, almost 45 minutes, which is totally unacceptable. This is not an acceptable level of service, especially for patience whom are ill, and waiting for an appointment. My experience goes from bad to worse, when i am advised there are no appointments for the day to offer me, and I am advised to call back after the weekend. If I have telephoned on the exact time the surgery opens, how can there not be an appointment? This surgery is not fit for purpose, and there are clear signs, this surgery is not fulfilling its contract. I am not happy, as each time I have contact with this organization, there appears to be a problem.
Visited March 2024
Tessa Jowell GP Surgery has not yet replied.
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Review titled Absolutely terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 05 March 2024
I tried for 3 weeks to get a non-urgent appointment. Tried several times to ring the practice but no one answered despite being on hold for more than 15 mins at a time. Went in to the surgery 3 times after work- customer service is shocking. Very unhelpful staff redirecting me to the online booking system that is not fit for purpose.
Visited March 2024
Tessa Jowell GP Surgery has not yet replied.
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2024
I required a non-urgent gp appointment for which I was happy to wait up to one month. Their website directs you to their app to make an appointment, however, everyday the app says there are no appointments. So I rang at 8am like they instruct and, after hours on hold, was told to call back again tomorrow at 8am. No assistance regarding alternative health services in the area other than to ring 111 or go to a & e. Extremely disappointing as when I attended the practice in the past the actual clinical service was good.
Visited March 2024
Tessa Jowell GP Surgery has not yet replied.