The Alastair Ross Medical Practice
Breightment Health Centre, Breightmet Fold Lane, Breightmet, Bolton, BL2 6NTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude locam doctor 31/03/2025
Rated 2 stars out of 5
by Anonymous - Posted on 31 March 2025
My wife attended the practice with my son on Monday 31st March for my son who has suspected croup due to his sore throat and barking cough in bed at night. When I explaining the situation the locam doctor laughed at my wife at the thought of it being croup and said that fact that he isn’t showing any of the symptoms at the time meant there’s nothing she could do and that she thinks it viral, I understand a lot of illness especially in kids is quite commonly viral but there is a lot of time that it’s something that requires antibiotics or steroids in this case for croup. The point of this review is that fact this doctor decided without actually checking out my son thoroughly that there was nothing wrong with him and made my wife feel so stupid for bringing our son to the doctors that it has upset and angered her the way she was spoken to. Now I have been to the doctors before with both my children aged 4 and 1, but every time I have gone with them the doctor has said you’ve done the right thing bringing them in and that is exactly what this doctor should be doing reassuring parents that the health of their children is important and that that doctors is a place that your welcome bring any concerns about them big or small without feeling embarrassed and victimised by someone who thinks they know better but who judging from the experience simply doesn’t care and would sooner just get through patients to make their job easier.
Visited March 2025
The Alastair Ross Medical Practice has not yet replied.
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Review titled Above and beyond
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2025
Went in for a Asthma review and the Nurse I seen was super helpfull, informative and assisted in another issue I was facing. Everytime I have dealth with this Nurse she has always ensured that the right actions have been taken and demonstrated great ownership of my file. Keep up the great work you are a people person and an asset to the practice.
Visited February 2025
The Alastair Ross Medical Practice has not yet replied.
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Review titled Caring doctor
Rated 5 stars out of 5
by Wendy - Posted on 24 January 2025
I came to the surgery this morning for an appointment for a mental health issue. Upon arrival we were told the doctor was running behind. I went in about 15 minutes after my appointment time and even though the doctor had to catch up he took the time to listen to me. I was quite distressed and he was very patient and empathetic. He explained my options and was very reassuring and I felt listened to and more importantly not judged. By far the best GP I've seen, Dr Faruq.
Visited January 2025
The Alastair Ross Medical Practice has not yet replied.
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Review titled Poor Musculoskeletal practitioner
Rated 1 star out of 5
by Nicola yates - Posted on 13 November 2024
I saw the Musculoskeletal practitioner today (13/11/24) this appointment was made after a consultation with the Dr regarding a resent x-ray. The Dr suggested an injection would be possible hence the appointment with Msk practitioners and if he was not able he would be able to refer me to the relevant person. The practitioner said I could not have it because I had no swelling and that Dr shouldn’t have told me I could have one with him not being the specialist and couldn’t give them himself. The practitioner was abrupt with me and spoke to me rudely with no empathy when he knew I was upset because he wouldn’t give me an injection to relieve my pain. He said I just need to exercise, which I questioned because of my knee pain, and the osteoarthritis in my hips and spinal degeneration his answer was that I am not listening and just repeated that I don’t have swelling. I felt too upset to continue with appointment and just left with no help or advice. I found the practitioner to have the same manner on my previous appointment were he said he was pre-empting the results of my x-ray that there will be some wear and tear but will not open up any treatment or solutions. Therefore, this next appointment he had already made up his mind and was dismissive to my questions regarding where I go now with my knee if I can’t have the injection. I feel after the two appointments with the practitioner they were a waste of time, upsetting and belittling therefore, I will not be recommending his services to anyone and will in the future ask to be referred or sent to someone else.
Visited November 2024
The Alastair Ross Medical Practice has not yet replied.
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Review titled Helpful and professional
Rated 4 stars out of 5
by Jean Isherwood - Posted on 17 October 2024
Went for blood tests and my flu jab today Lady was so lovely. Put me right at ease as I'm not a lover of needles. Credit to the surgery
Visited October 2024
The Alastair Ross Medical Practice has not yet replied.
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Review titled Genuine care
Rated 5 stars out of 5
by Jane Leake - Posted on 25 September 2024
I’ve had a few interactions with this Practice for my friend in recent months. Consistently exceeded my expectations with the level of support and genuine commitment to make a positive difference - Dr and reception staff all excelling. Thank you all.
Visited September 2024
The Alastair Ross Medical Practice has not yet replied.
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Review titled Messed around
Rated 1 star out of 5
by Anonymous - Posted on 07 May 2024
Took me and my partner 189 tries to get through to the gp once through got an appointment for a different surgery turned up and at the same time got a text for another different surgery only to get there at 21:15pm and the doctor had gone because apparently our appointment was at 6:30pm half hour before the first with no message about the 6:30 appointment! This was an appointment for my partner who is struggling with his mental health to which I am fuming and disgusted with! Having to return home with my partner not in a good way and without seeing a gp! Driving around different surgeries with no outcome! I understand practices are busy but this is absolutely disgraceful I will also be making a formal complaint in person and via email to the surgery direct!
Visited May 2024
The Alastair Ross Medical Practice has not yet replied.
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Review titled Brilliant Nurse
Rated 5 stars out of 5
by Janine Warburton - Posted on 06 March 2024
The nurse was absolutely brilliant and understanding. She explained everything perfectly. She understood my issues and was very friendly and easy to talk to.
Visited March 2024
The Alastair Ross Medical Practice has not yet replied.
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Review titled Diabetic care
Rated 5 stars out of 5
by Clive Dring - Posted on 06 March 2024
Have been a diabetic for a while and this is the first time that anyone has taken the time to explain and monitor my progress and I can see the results now and that is all thanks to the amazing young lady I cannot thank this amazing young lady enough and just wish there were more people like this amazing lady, I hope the surgery will appreciate the diamond that they have in herI really hope she gets the recognition she deserves!!! From the bottom of my heart thank you
Visited March 2024
The Alastair Ross Medical Practice has not yet replied.
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Review titled Difficult experience
Rated 2 stars out of 5
by Allan Bell - Posted on 10 March 2024
I recently decided to contact Alistair Ross surgery due a groin pain which had been getting worse over a period of 2 weeks. I did not hold out much hope of a quick appointment but was pleasantly surprised by the helpful receptionist who provided an appointment that afternoon with a Gp. After a brief examination it was decided that i should have a scan for a possible hernia and the Gp would organise this. A few days later I received a text from appointments to contact them to arrange a date for the scan. When I contacted them they gave me a date a month later with no ability to improve it. Obviously the GP had not attached any note on the urgency. After trying to get a more timely appointment with no success I had to go to the A&E department. I was eventually admitted for 3 days and 2 nights while a scan was organised. The hernia was diagnosed, was put on the priority waiting list and discharged. I was then contacted by a clerk from Alistair Ross asking if a doctor could have a telephone conversation with me. I naturally agreed and had a useful conversation later that afternoon on why I had had to go to A&E. The conversation finished with the doctor pointing out that if the symptoms got worse to contact the surgery without hesitation. The symptoms have become worse and I contacted the surgery for a telephone conversation with the Dr as he had started the process by calling me. I explained my situation to the clerk who said the earliest telephone appointment was in a month. I expressed my disbelief in the circumstances which I attempted to explain to the clerk but it was clear she was not listening and started to trot out the well known lines regarding the inflexible GP appointment process. She attempted to stop me speaking but I refused to stop my explanation. I brought the conversation to an end abruptly. The clerk had no ability to listen and there was clearly no professional available who could triage my situation. GPs are not god like entities who require protection by untrained individuals in what can be demanding medical situations. They are normal humans who have chosen a particular career path for any number of reasons and to serve unfortunate members of society. For the GP service, this fact seems to have become lost in the mists of time
Visited March 2024
The Alastair Ross Medical Practice has not yet replied.