The Albion Surgery

6 Pincott Road, Bexleyheath, Kent, DA6 7LP

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Reviews

Displaying 31 to 31 of 31

1. Review titled Take forever to answer calls

   ★

   Rated 1 star out of 5

   by Anonymous - Posted on 23 November 2022

   I was on hold during my lunchtime, from 1:15pm. I held on for 40minutes. I was number 9 in the queuing system the hold time I was on hold, which lead me to believe, all calls are just left on hold whilst staff eat their lunch!! Disgusting service,

   Visited November 2022

   Report as unsuitable

   Review titled The Albion Surgery

   Replied on 14 March 2023

   Thank you for your review. I would like to reassure you that the phones lines are open from 8.00am until 6.30pm every day and are not switched off during a lunch period. We now have a call back facility for patients which has received positive feedback and saves patients having to wait on the phone.

   Report as unsuitable

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