The Albion Surgery
6 Pincott Road, Bexleyheath, Kent, DA6 7LPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lack of Care or Attention
Rated 1 star out of 5
by Jo Forde - Posted on 31 October 2023
My daughter had a bad cough for weeks which was getting worse. After a couple of attempts to see someone my daughter was given and appointment with a paramedic, not a doctor, who told her that she should go to urgent care as he did not consider that she needed antibiotics. I phoned the surgery and asked if the duty doctor could call me back as I did not consider that this was right. The doctor called back and declined to see her or help. I took her to urgent care the day after and the doctor there confirmed that she definitely did need antibiotics and by then she was very ill. This was the first time my daughter needed assistance from the surgery in approximately 6 years, we feel very let down by the surgery due to the lack or care and attention received when we really needed it.
Visited October 2023
Review titled The Albion Surgery
Replied on 16 November 2023
I have reviewed your comments thoroughly and after reviewing the notes, I confirm that the patient was not refused treatment. They were signposted to the most appropriate place of care to rule out any serious underlying cause after a face to face consultation with a Paramedic. We are sorry to hear that you found this disappointing but we believed this to be in the patient’s best interest at the time. Paramedics are now utilised within our Practice to provide appropriate access for acute symptoms and work closely with our duty doctor team. If you have any further concerns, I would be happy to arrange a meeting with you and your daughter at the practice. L Wilson - Practice Manager
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Review titled Wonderful treatment
Rated 5 stars out of 5
by Fritz Angerer - Posted on 17 September 2023
On 16.9.23 I had a flu jab, and because I had a fall and was on crutches had problems accessing flu clinic. I was given a chair, and my husband and myself were given jab outside. I wish to praise and thank the extremely charming and efficient nurse and staff who cared for us. We were able to leave the car in full sight, and able to easily access it again. Well done Albion for going above and beyond.
Visited September 2023
Review titled The Albion Surgery
Replied on 16 November 2023
Dear Patient Thank you for your positive feedback. I have passed on a copy of the review to our nursing team. Kind regards Lisa Wilson - Practice Manager
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Review titled Poor and scared doctors
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2023
failed treatment. no proper medical assistance. long wait and doctors not willing to spend extra minutes. always asking us to go to a&e. very slow and staffs including doctors not digitally trained.
Visited April 2023
Review titled The Albion Surgery
Replied on 04 May 2023
Dear Patient Thank you for your feedback which will be passed to our staff. Please contact me to discuss your concerns further. Thank you - Lisa Wilson - Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 March 2023
As is standard practice across many doctors surgeries now, I complete the econsult form when I require assistance for either myself or my children. I always receive a call back promptly, and where necessary am given an appointment in an acceptable time frame. The doctors are Kind, caring, empathetic, knowledgeable and willing to answer any questions you may have. Great surgery!
Visited March 2023
The Albion Surgery has not yet replied.
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Review titled Extremely helpful
Rated 5 stars out of 5
by Kerry Muraszko - Posted on 24 March 2023
I've been in fairly regular contact recently to support my elderly parents. Response times have been really quick and everyone I've spoken to has been empathetic and very helpful. This is hugely appreciated - because I'm aware of the pressures the NHS is under, but am often asking for help with situations that are tricky and sensitive. Thank you so much!
Visited March 2023
The Albion Surgery has not yet replied.
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Review titled Post Covid-its Dire
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2023
They insist you do an online e-consult form-which is only available during surgery hours-because "We would be swamped if it were open longer" Getting an appointment is near impossible for anything not an emergency, and even for childrens appointment they now only offer a paramedic. This was once a great surgery but they are struggling to cope now. I was refused a repeat prescription because the tablets prescribed by a consultant were "Too expensive, and there is no cheaper option" Eventually sorted after long email chains with Albion, Consultant etc. My partner is registered at a nearby practice that is back to normal-I will be transferring
Visited March 2023
Review titled The Albion Surgery
Replied on 04 May 2023
Thank you for your feedback. We have a range of appointments daily that include acute on the day appointments, routine appointments and telephone appointments. We predominately prefer to see our patients face to face and will triage to ensure that our patients are given the most appropriate type of appointment with an appropriate clinician. Please contact me to discuss any concerns you have further so that they can be investigated. Thank you - The Practice Manager
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Review titled Gone downhill
Rated 1 star out of 5
by Susan Richards - Posted on 28 March 2023
Very difficult to get an actual appointment, they seem to still think its the pandemic-video calls are offered or possibly a phone call and even then only after a long e consult form. Appointments offered were with a nurse or paramedic? What's that about-supposed to be a doctors surgery not an ambulance station
Visited February 2023
Review titled The Albion Surgery
Replied on 04 May 2023
I would like to reassure you that we take all our patient feedback seriously, please contact me to discuss any concerns you have with obtaining an appointment so this can be investigated further. Thank you - Lisa Wilson - Practice Manager
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Review titled Great services
Rated 5 stars out of 5
by Mamun - Posted on 10 October 2024
I went to the gp for my heart checkup they look after me very well .their service was very well.i am very satisfied
Visited January 2023
The Albion Surgery has not yet replied.
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Review titled Where are the doctors
Rated 2 stars out of 5
by Anonymous - Posted on 19 December 2022
I had to book an appointment through the on line service . I got a call from 1 of the receptionist and explained I need to see doctor was given an appointment for over 2 weeks later to arrive at the surgery to see the practitioner only who could not do anything for me . I was really upset by this
Visited December 2022
The Albion Surgery has not yet replied.
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Review titled Great doctors surgery
Rated 5 stars out of 5
by Ciaran malone - Posted on 07 December 2022
A big thankyou to the all the team submitted a e consultation form in Monday morning and was seen Tuesday afternoon very professional as allways thanks to the doctors that got things sorted for me in these very busy times
Visited December 2022
Review titled The Albion Surgery
Replied on 16 November 2023
Thank you for the positive feedback which I will pass on to our team. Best Wishes - L Wilson - Practice Manager