The Allum Medical Centre
Fairlop Road, Leytonstone, London, Greater London, E11 1BNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Polite, prompt and efficient
Rated 5 stars out of 5
by Adrian - Posted on 30 November 2023
I needed to arrange for a check and this was done within the day, first by telephone and then by appointment. The staff and of course the doctor were all so friendly.
Visited November 2023
Review titled The Allum Medical Centre
Replied on 04 December 2023
Dear Adrian Thank you so much for your feedback. It is very much appreciated. With best wishes Gill Charters Governance Lead
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Review titled Great travel vaccination experience
Rated 5 stars out of 5
by Rosa - Posted on 22 November 2023
Had to have two vaccinations for an upcoming travel trip, they explained through everything really well so I felt prepared for the trip. I have a needle phobia and so they built in extra time to my appointment and the chance to lie down during and after. The person doing it ensured I was comfortable and was really lovely.
Visited November 2023
Review titled The Allum Medical Centre
Replied on 27 November 2023
Dear Rosa Thank you for taking the time to give us feedback on your experience. I am so pleased that your experience was made easier because of our nurse - I will be passing your feedback to her. Have a good trip! With best wishes Gill Charters Governance Lead
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Review titled Mixed messages
Rated 2 stars out of 5
by Anonymous - Posted on 10 October 2023
Your permanent phone answering message says you are experiencing high patient demand yet your lovely banner outside the practice is touting for new patients. I’m confused - it seems you have too many ‘demanding’ patients already, no?
Visited October 2023
Review titled The Allum Medical Centre
Replied on 30 January 2024
Dear Patient Thank you for your feedback. I am quite happy to discuss your concerns if you make yourself known and contact me direct. With best wishes Gill Charters Governance Lead
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Review titled Amazing nurse support
Rated 4 stars out of 5
by Lorna Drummond - Posted on 24 October 2023
Had an appointment this morning. The clinician was extremely professional, reassuring. She explained everything very clearly and made me feel very relaxed during a tricky procedure
Visited October 2023
Review titled The Allum Medical Centre
Replied on 27 November 2023
Dear Lorna Thank you for your feedback. I am glad that you felt assured during your procedure and I will be passing on your comments to the said nurse. With best wishes Gill Charters Governance Lead
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Review titled Inefficient and unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 22 September 2023
I recently needed a repeat prescription which I requested via email. It didn’t come to the pharmacy so the pharmacy requested it. I got a txt 5 days later saying I need a review in order to get the repeat. At this point I’ve run out of the daily medication. I couldn’t get an appointment that fits around my work commitments for another 8 days. So I went to a private doctor and they told me I could use the NHS Emergency Supply online. That was very helpful. The Allum was not. I despair for the NHS.
Visited September 2023
Review titled The Allum Medical Centre
Replied on 25 September 2023
Dear Patient Thank you for your feedback. I sincerely apologise for your poor experience. Our GPs review patient's medications on a regular basis to make sure that they are compliant and receiving their medication correctly. If you would like to make yourself known to me I will be able to look into your case. With best wishes Gill Charters
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Review titled Not a good Practice
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2024
I had a procedure done and in the report received from the hospital it stated that a follow-up is needed which The Allum Medical Centre ignored. I find this centre is playing with peoples lives, not treating their patients with respect. Cannot get a face to face appointment everything is done by treearge phone calls. Your diagnosis is given over the phone with a prescription to collect from the pharmacy. Looking for a new GP.
Visited August 2023
Review titled The Allum Medical Centre
Replied on 09 January 2024
Dear Patient Thank you for your feedback. In order for me to investigate your queries could you please make yourself known to me by contacting me direct at the Surgery. I apologise for any stress or inconvenience that this has caused you and sincerely hope that your stay with our Practice after we have discussed your concerns. With best wishes Gill Charters Governance Lead
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Review titled Getting an appointment
Rated 4 stars out of 5
by Anonymous - Posted on 12 August 2023
Had problems with my hearing which was bothering me. I was told to come along to the surgery at 7.50a.m Monday morning and join the queue which I did. When I reached the reception desk I was told a Doctor would call me later that day which they did and saw a Doctor at 2.45pm. Very impressed all round thank you. Only fair to write this positive review,as often we can end up writing negative reviews when our experience is not what we wanted.
Visited August 2023
Review titled The Allum Medical Centre
Replied on 15 August 2023
Dear Patient Thank you very much for your kind review and for going to the trouble to write it. We are pleased that you were impressed with the service that we offered. I hope you are feeling well now. With best wishes Gill Charters Governance Lead
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Review titled Professional team
Rated 5 stars out of 5
by Angela - Posted on 20 July 2023
I have been with allum medical centre for a few years and have always encountered both doctors and staff to be extremely professional and meticulous. I recently met a new addition to the centre who went into detail regarding my health issues.
Visited July 2023
Review titled The Allum Medical Centre
Replied on 24 July 2023
Dear Angela Thank you for your kind review. I am pleased that you are happy with a new member of our staff too. I hope that we can continue to offer you the service that you are used to. With best wishes Gill Charters Governance Lead
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Review titled Great Nurse
Rated 5 stars out of 5
by Aurora - Posted on 13 July 2023
We had an appointment with the travel nurse and she was super helpful and professional. Thank you for your kindness and care.
Visited July 2023
Review titled The Allum Medical Centre
Replied on 17 July 2023
Dear Aurora Thank you so much for your kind review. I will be passing this on to the said nurse and I am sure you will make her day! :) With best wishes Gill Charters Governance Lead
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Review titled Exemplary medical care
Rated 5 stars out of 5
by Willard McCarty - Posted on 15 August 2023
I joined the Allum Medical Practice in 1998 and never been tempted to leave. Quite the contrary. Only recently, however, have I depended on its staff, administrative as well as medical, quite as much as recently. Their response to the very difficult conditions under which they work, in the wake of the pandemic and its consequences, has been exemplary, for me, on crucial occasions, well above and beyond reasonable expectations. The administrative staff has always been friendly, polite and helpful, the doctors and nurses likewise, and highly competent insofar as a patient untrained in their fields of expertise can judge. When I moved to the area I was told by a trusted neighbour that the Allum was by far the best choice. In these last 27 years that judgment has been confirmed over and over again. Were I qualified I very much doubt I could achieve their standard of care. Bravo and thank you!
Visited July 2023
Review titled The Allum Medical Centre
Replied on 17 August 2023
Dear Willard Thank you so much for your feedback and being a long term patient! I am really pleased that you have taken the time to write this lovely review and that you are happy with our services. I will pass this onto our staff. With best wishes Gill Charters Governance Lead