The Allum Medical Centre
Fairlop Road, Leytonstone, London, Greater London, E11 1BNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 June 2023
I have been with this practice over 20 years and I have been very satisfied with the service I have received. I find the receptionists helpful and polite. On my most recent visit, I was given a same day appointment, the doctor saw me promptly, and I was treated sympathetically and very professionally - overall a very positive experience.
Visited June 2023
Review titled The Allum Medical Centre
Replied on 12 June 2023
Dear Patient Thank you for taking the time to leave a lovely review. Your comments are very much appreciated. You must have seen some changes in the 20+ years that you have been our patient and it is heartening that you are happy with the services and the changes that have happened. With best wishes Gill Charters Governance Lead
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Review titled Great Doctors and Medical Centre
Rated 5 stars out of 5
by Anonymous - Posted on 05 May 2023
I have been with The Allum Medical Centre for many years now and my experience with the Doctors and Staff have always been very good. The Receptionist are warm and friendly, competent and professional, always ready to help. I have recently been seeing a new Doctor who specializes in Diabetes. I am so impressed with her. She is a no nonsense Doctor but at the same time, she’s loving and compassionate and she really believes in me. I love her care and attention and she’s doing everything she can to help me become ‘a good diabetic.’
Visited May 2023
Review titled The Allum Medical Centre
Replied on 09 May 2023
Dear Patient Thank you for your wonderful review of our staff and particularly our specialist diabetic doctor. I am so pleased that you feel that you have been helped to keep your diabetes under control. I will be giving our specialist diabetic GP a copy of your review and I am sure it will make her day! With best wishes Gill Charters Governance Lead
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Review titled Very good Doctors Surgery
Rated 5 stars out of 5
by Gary spong - Posted on 31 May 2023
appointment was on time , actually early, the nurse was very friendly and professional as she/he has been in the past. I had a glued eyebrow which she/he removed a lot of the excess glue and gave good advice re removing the rest
Visited May 2023
Review titled The Allum Medical Centre
Replied on 05 June 2023
Dear Gary Thank you for your kind review. I will let the nurse know that you were happy and for the advice given. With best wishes Gill Charters Governance Lead
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Review titled Looking after us
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2023
I have been on a cancer journey for 3 years. The Allum practise have been supportive, informative and caring throughout , whilst having to deal with Covid too. Three of their receptionists are exceptional. When I have been highly stressed they supported me in a very kind way. Thankyou so much.
Visited May 2023
Review titled The Allum Medical Centre
Replied on 16 May 2023
Dear Patient Thank you so much for your kind review. Our staff really do try their hardest under sometimes difficult times. To read this message shows that we are lucky with our caring receptionists. I hope your health is improving and that we can continue to be of supportive help. With best wishes Gill Charters Governance Lead
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Review titled Allum Medical
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2023
Allum Medical centre acted quickly and effectively to my medical needs. I was given appropriate advice and they took action to ensure my concerns were escalated by a referral where necessary. The service provided is comprehensive and takes a patient centred approach
Visited May 2023
Review titled The Allum Medical Centre
Replied on 25 May 2023
Dear Patient Thank you for your kind review. Your comments are very much appreciated. We hope that your health concerns are being addressed via your referral. With best wishes Gill Charters Governance Lead
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Review titled Dismissive doctor
Rated 3 stars out of 5
by Anonymous - Posted on 03 April 2023
After calling the surgery for an appointment for my child, the GP phoned back to ask about my son’s symptoms and he gave advice on how to manage him at home. Due to my child’s complex medical background, I had to give him more information and I had a lot of questions to ask but unfortunately, the GP said that he has spent too much time on the phone with me. He said that he was with me for over 6 minutes already and that he still has 30+ more patients to call. He was in a hurry to finish our consultation. He said that this is NHS and so he ended the call. I completely understand the pressure in NHS services. I work for the NHS myself but I would never ever tell my patient what he said. That he could not listen anymore ‘because this is NHS’. We may not have control over the pressures, but we get to choose how we talk and how we act in front of our patients. He was dismissive and I was not able to say anything else apart from ‘okay’. I have spoken to other GPs before and they were quite accommodating, that is why I was surprised to have experienced this kind of telephone appointment. It makes a difference to patients and families’ lives to be more empathetic and sensitive during appointments despite the pressure.
Visited April 2023
Review titled The Allum Medical Centre
Replied on 13 April 2023
Dear Patient Thank you for your feedback. I am concerned by your comments. Please make yourself known to me at the Surgery so that I can look into this in more detail. I sincerely apologise for the distress that this might have caused you. With best wishes Gill Charters Governance Lead
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Review titled Great practice
Rated 5 stars out of 5
by Susan Toffali - Posted on 28 April 2023
Always seen on time by friendly receptionist , Doctors always patient with patients always a clean surgery, and waiting area
Visited April 2023
Review titled The Allum Medical Centre
Replied on 02 May 2023
Dear Susan Thank you for your kind review. What a wonderful review - you seemed to have ticked the boxes in all areas. Thank you again! Best wishes Gill Charters
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Review titled Not a great surgery but excellent nurse today
Rated 2 stars out of 5
by Anonymous - Posted on 06 April 2023
I am providing feedback on the excellent nurse who vaccinated my baby today, 6 April 2023. She was friendly, kind, respectful and took time to explain everything and answer questions. I hope to have her for all future vaccination appointments. She is a credit to the surgery.
Visited April 2023
Review titled The Allum Medical Centre
Replied on 13 April 2023
Dear Patient Thank you for your kind review. I will make sure that your feedback is passed on. With best wishes Gill Charters Governance Lead
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Review titled My practice.
Rated 4 stars out of 5
by Michael Moseley - Posted on 16 March 2023
I had a bad chest infection that will not clear .After a phone appointment,was rung by the doctor had a long conversation he asked me to come in . Good advice, hopefully get the bottom of it.
Visited March 2023
Review titled The Allum Medical Centre
Replied on 20 March 2023
Dear Michael Thank you for your feedback. I hope you are feeling better now. Please contact me if you have any concerns. Regards Gill Charters
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Review titled Spot on
Rated 5 stars out of 5
by Anonymous - Posted on 23 March 2023
Got my travel vaccinations. The nurse was super prepared in regards to my specific case, they were very clear in giving me advice and kind. Really, really appreciated!
Visited March 2023
Review titled The Allum Medical Centre
Replied on 27 March 2023
Dear Patient Thank you for your kind feedback. Your comments are very much appreciated. With best wishes Gill Charters Governance Lead