The Arch Medical Practice
Hulme Medical Centre, 175 Royce Road, Hulme, Manchester, Greater Manchester, M15 5TJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great nurses but awful organisation
Rated 2 stars out of 5
by Anonymous - Posted on 07 October 2024
It’s incredibly difficult to get in with this practice. I’ve been suffering from a stomach ulcer and concerned it might be cancer however I could not get an appointment as they are massively over subscribed. The nurses are great from my experience but the receptionists will make sure you never get an appointment. As someone anxious and with a job it’s incredibly difficult for myself to find time off to get a check up but everyone is told to call first thing at 8am and then you must pray they still have an opening. It’s either poorly managed or the receptionists lack training. Or go online at precisely 12 it’s a nightmare and I’m genuinely concerned about my health, if it’s cancer I guess we will never know.
Visited October 2024
Review titled The Arch Medical Practice
Replied on 18 November 2024
Dear Anonymous Thank you for taking the time to leave us with a review. I am extremely sorry to read that you have been unhappy with the service which we have provided you with. I am pleased to read that you are happy with our nursing team however I am extremely concerned that you claim you are unable to get an appointment with a GP. I reviewed all of the calls to the practice on the day you left this review and I do believe I have located your call, however without absolute confirmation this is you, I am unable to respond. I can however confirm that we are absolutely not oversubscribed as a practice and our reception team really do a great job of balancing access and demand which is why I am extremely keen to meet with you in person. I would really appreciate it if you could reach out to me on 0161 226 0606 so that we can discuss your review in more detail? Yours faithfully Lesley Hyde Practice Manager
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Review titled Great Experience
Rated 5 stars out of 5
by Jacob Goodwin - Posted on 17 August 2024
I have suffered with migraines my whole life and been to many GP practices before about them, but after going here the other day after recently moving to the area, I feel hopeful about managing them again for the first time in a long time. Doctor was incredibly informative, positive, and possessed fabulous people skills. Appointments are so easy to book by just logging onto the NHS app at 8am and choosing what time you would like if/when they are free. Just a great surgery. Never left a review of a GP service before, but I felt like I needed to with this one.
Visited August 2024
Review titled The Arch Medical Practice
Replied on 29 August 2024
Dear Jacob I would like to take this opportunity to thank you for leaving us such a fantastic 5* review. It is so important to us that we receive feedback from our patients so that we know what we are doing well and where we need to make improvements. I will share your review with our whole practice team - I know that like myself, they will be so happy to receive such a positive and informative review. Many thanks Lesley Hyde Practice Manager
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Review titled Helpful physio
Rated 5 stars out of 5
by Anonymous - Posted on 28 August 2024
You can book directly with the ‘first contact physio’ for some problems- the website says needs GP first so maybe it varies, but reception were really helpful. The consultation didn’t feel rushed, I felt really listened to and had a detailed chat about the issue before being examined. She was really good at picking up signs of pain (sometimes it’s hard for me to verbalise it) and answered all my questions. Not sure if the check in screen informs patients if clinicians run a bit late but in any case she was really apologetic, it wasn’t a long wait and was definitely worth it. The plan and info about the expected time to see an improvement, and why the treatment is needed, was really helpful. Probably should be advertised more eg in waiting room so others can have the same great experience!
Visited August 2024
Review titled The Arch Medical Practice
Replied on 29 August 2024
Dear patient Thank you for taking the time to leave us such a fantastic review. It is extremely important to us that we receive feedback from our patients so that we know what we are doing well and where we need to make improvements. I will share your review with our brilliant physiotherapist, Nicola, who will be thrilled to receive such a wonderful review. Thank you for raising some great points about our website and also advertising the First Contact Physio service in our waiting room. We are currently in the process of updating our website so you will see some huge improvements soon which we are so excited about. We advertise the First Contact Physio service on our waiting room screens as lots of posters up in the waiting room can cause distress to our neurodiverse patients, however I will consider how we can advertise this service more widely. Many thanks Lesley Hyde Practice Manager
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Review titled Satisfied with how quick they work
Rated 5 stars out of 5
by Sipi - Posted on 23 May 2024
Theyre very fast. I called early this morning (9am) about a mistake in my prescription which says I would get the brand of my medication that contains lactose but I'm lactose intolerant. In a few hours they call up my pharmacy and sorted it out! By 1pm half my meds are ready to collect at the pharmacy and the other half will be available tomorrow. They worked so fast. I'm very grateful that I wont be without my medication for more than a day. It was a small mistake with potentially big consequences but its been sorted out so fast thanks to the surgery. I'm very happy and satisfied with their service.
Visited May 2024
Review titled The Arch Medical Practice
Replied on 29 May 2024
Dear Sipi Thank you for taking the time to leave us with a great 5* review. I am extremely sorry that there was a mistake with your prescription, and I would be keen to discuss this with you in more detail, please could you call me on 0161 226 0606? I am pleased to read that the team rectified the mistake swiftly and that no harm was caused. Thank you for your kindness and understanding. I will be sure to share your positive feedback with the whole practice team. Yours sincerely Mrs Lesley Hyde Practice Manager
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Review titled Appreciate the help.
Rated 5 stars out of 5
by Kellie - Posted on 19 June 2024
I made an apppintment to see a GP as I had been experiencing dizziness for a lengthy time. When I saw the Doctor I was so relieved that someone was listening to me, as I was really suffering. I was examined & diagnosed that day & was given a prescription, also another appointment was made for me for the following week. I saw the same GP many times over 2 months as my symptoms took a while to start getting better. I can't praise my GP enough. I very much appreciate all the help I was given, I was in a bit of a state on my first appointment. In my opionion I couldn't have been in better hands, so I thank the GP & the surgery for helping me in my time of need. Nice reception staff also.
Visited May 2024
Review titled The Arch Medical Practice
Replied on 19 June 2024
Dear Kellie Thank you for taking the time to leave us with this wonderful 5* review. It is great to read that you have had such a positive experience with our practice team. We work really hard to provide outstanding clinical care in a safe and welcoming environment and to receive a review like this will be really uplifting for our whole practice team. I will be sure to feedback your review at our next meeting. Kind regards Lesley Hyde Practice Manager
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Review titled Care & Relief in heart of Manchester
Rated 5 stars out of 5
by Behzad - Posted on 18 April 2024
Thank you to the wonderful team at Arch Medical Center for your excellent service. The care I received was top-notch, with every member of staff showing genuine concern for my well-being. The communication was clear, and the medical advice was tailored to my needs, making me feel well cared for and supported. This is a model of what healthcare should look like.
Visited April 2024
Review titled The Arch Medical Practice
Replied on 29 May 2024
Dear Behzad Thank you for taking the time to leave us with this wonderful 5* review. I will be sure to share your feedback with the whole practice team and I know this will give them a great boost of morale. Yours sincerely Mrs Lesley Hyde Practice Manager
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Review titled Helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2024
Reception staff really friendly and welcoming. Before the appointment they ring to double check what you have booked in for (to make the best use of doctors time) which is good as they signpost elsewhere if needed. The doctors were very efficient and (as always) was able to see someone in person which makes such a difference in terms of communication, feeling heard and not having to sit by a phone for the whole day/ morning to then be brought in. Also the fruit in reception is great! Staff are really helpful and they listen to feedback. Any health issues have been so much easier to sort and manage compared to with previous gp practices
Visited March 2024
Review titled The Arch Medical Practice
Replied on 19 March 2024
Dear Anonymous Thank you for taking the time to provide us with a review, we value all feedback that our patients provide us with and I will be sure to share your 5* feedback with our whole practice team. We pride ourselves on delivering a high standard of customer care to our patents and it is heartwarming to have that acknowledged, so thank you. We have our next PPG scheduled for Monday 25th March at 5pm, please feel free to come along to share your experiences and opinions. Everyone is welcome. Kind regards Lesley Hyde Practice Business Manager
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Review titled A good experience
Rated 5 stars out of 5
by Anonymous - Posted on 05 February 2024
The waiting room was busy with patients today. Clearly lots of staff working hard. There was fresh fruit for patients and lots of information around. Nice, clean and bright place considering it’s a doctors surgery. Also free wifi.
Visited February 2024
Review titled The Arch Medical Practice
Replied on 08 February 2024
Dear patient Thank you for taking the time to leave us a 5* review. We value all feedback and share it with our team, and it always provides us with a boost when patients feel compelled to let us know when we have done a good job. Many thanks Lesley Hyde Practice Manager
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Review titled Friendly, patient and caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2023
With a recent issue obtaining medication due to supply issues, i felt that i was treated in a compassionate and caring way. The reception staff stayed really calm and professional and gave me the time to explain things, and they also were understanding of my communication needs. I think it could help to have the names of staff on the website so there are familiar faces/ names to recognise eg with a summary of the doctors special interests, but really happy with the practice and grateful for the help provided. Thank you!
Visited October 2023
Review titled The Arch Medical Practice
Replied on 08 February 2024
Dear patient Thank you for taking the time to leave us a 5* review. We value all feedback and share it with our team, and it always provides us with a boost when patients feel compelled to let us know when we have done a good job. I am sorry to read that you have experienced difficulties in obtaining your medication due to shortage issues. I hope that this has now been resolved for you. Thank you for the great suggestion about our website, all of our staff wear name badges, however I will give this some serious consideration and discuss with our PPG. Many thanks Lesley Hyde Practice Manager
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Review titled Great doctors, awful reception
Rated 2 stars out of 5
by Anonymous - Posted on 22 September 2023
The doctors and medical staff at this surgery are attentive, professional, knowledgeable and are all round great and I couldn't praise them any more. What really lets this surgery down is the staff who answer the phones - their entire goal is to usher you away, whether or not they've actually dealt with your problem or not. They really couldn't care less in helping your issue or sign posting you in the right direction, they just incentivise you as much as they can to look elsewhere. Considering they are the face of their doctor's surgery, that just astounds me. Every single time I interact with them it's incredibly disheartening, as they don't answer your queries and just come back with useless and empty suggestions or advice. I just rang up asking about updating a prescription as there's a manufacturing issue with the pharamcies, and the reply I got was "I'll message someone, OK?", and I literally had to probe with multiple questions as what exactly that means as she was trying to hang up the phone. I had no idea what exactly had been resolved or what the next steps were? They genuinely couldn't care any less about your issue, they just want you off the phone. Not long ago I rang about holiday vaccines, before I had even finished my sentence their reply was "we don't do that here, OK?" and just before she was about to hang up after deploying her 'golden advice' I had to say "can I have a bit more than that please, where should I go to?". They either have not been trained sufficiently to deal with relevant patient issues, or they simply do not care. I'm going to go for a mixture of both.
Visited September 2023
Review titled The Arch Medical Practice
Replied on 08 February 2024
Dear patient Thank you for taking the time to leave us a review. I am extremely sorry to read that you are unhappy with the service that our reception team have provided you with. It is extremely important that I am able to gather some more information from you so that I can fully investigate the extremely serious and very concerning issues which you have raised in this review. Please could I ask that you reach out to me at the practice on 01612260606? On a more positive note, I am extremely pleased to read that you feel our clinical team attentive, professional and knowledgable. I look forward to hearing from you. Many thanks Lesley Hyde Practice Manager