The Arch Medical Practice
Hulme Medical Centre, 175 Royce Road, Hulme, Manchester, Greater Manchester, M15 5TJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible service
Rated 1 star out of 5
by William Scott Bellamy - Posted on 23 September 2022
I feel a little lost at the moment as the receptionist keeps telling me to go to a walk in centre or a pharmacist as I didn’t call at 8am. The walk in centre is confused and have told me I need to see a GP which you can’t do unless your lucky and call them exactly at 8am in the morning, if not you’ll have to try again tomorrow. The receptionist is rude and unhelpful but feel it’s a problem with poor management rather than solely the receptionist team. I just needed an eye infection checked out but think I’ll be stuck with it for another month. Terrible managed and a waste of time and space, convinced it’s a scam.
Visited September 2022
Review titled The Arch Medical Practice
Replied on 13 April 2023
Dear Mr Bellamy Thank you for taking the time to provide us with some feedback. I am so sorry to read that you have found one of our receptionists to be rude and unhelpful. I would like the opportunity to discuss your experience in more detail with you to try and understand what went wrong and to restore your faith in the Practice. Please feel free to reach out to me by calling the Practice on 01612260606 or by e-mailing gmicb-mh.archmedicalpractice@nhs.net I look forward to hearing from you. Kind regards Lesley Hyde Practice Manager