The Baldock Surgery
The Surgery, Astonia House, High Street, Baldock, Hertfordshire, SG7 6BPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Greatly improved
Rated 5 stars out of 5
by Kim Wardle - Posted on 17 July 2024
I was able to see a doctor promptly via the E consult. The care and treatment was appropriate and thorough. The receptionist was friendly and helpful
Visited July 2024
Review titled The Baldock Surgery
Replied on 22 July 2024
Dear Patient Thank you very much for your review, this will be shared with the team. Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 June 2024
After phoning and explaining my symptoms I was offered an appointment within 40 minutes. The doctor I saw was most helpful and had a very good manner.
Visited June 2024
Review titled The Baldock Surgery
Replied on 01 July 2024
Dear Patient Thank you for your feedback; it will be shared with the practice team. Thank you Management Team
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Review titled Excellent eConsult experience
Rated 5 stars out of 5
by Chris Balmforth - Posted on 20 June 2024
I submitted an eConsult just after 8am, was called by the surgery around 9.15 and given an appointment for 11.30. I was examined by my GP a few minutes after arriving and left the pharmacy with my prescription 15 minutes after leaving the surgery. Fantastic service!
Visited June 2024
Review titled The Baldock Surgery
Replied on 21 June 2024
Dear Chris Thank you so much for your feedback; it is much appreciated and will be shared with the team. Management Team
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Review titled Excellent service from office staff and doctor
Rated 5 stars out of 5
by John Steele - Posted on 21 June 2024
I suddenly needed to talk to a doctor and the surgery staff ensured I received a call same afternoon from a doctor. This ensured I received medication. Brilliant.
Visited June 2024
Review titled The Baldock Surgery
Replied on 24 June 2024
Dear John Thank you for your feedback; it is much appreciated and will be shared with the team. Management Team
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Review titled Efficient service
Rated 5 stars out of 5
by Louise G - Posted on 28 May 2024
I did an econsult last week and were given an appointment for a tel consult today. My issue was discussed with care and consideration, I did not feel I had to justify what I needed. Always pleased with this surgery
Visited May 2024
Review titled The Baldock Surgery
Replied on 29 May 2024
Dear Louise, Thank you so much for your feedback; it will be shared with the team. Management Team
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Review titled Badly run
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2024
E consult is ridiculous difficult to fill with repeated questions questions which are not relevant to why I needed an appointment even when I managed to complete it I was not contacted by the surgery and had to ring them. Receptionist was quite rude telling me I had to fill out an e consult in an abrupt manner! Explained I had and two days had passed since I was ment to be contacted only then to be told follow the link and re apply for an appointment!! This surgery used to be great fantastic staff all round seems all the decent receptionist’s have left I haven’t a clue what doctor I’m under as I never see the same one and due to this I get frequent text or calls asking me to book in for bloods when I ask why I’m told you haven’t had any in a while explained I had some only 4 weeks ago yet still have to have them done again no explanation as to why. Only last month I turned up for bloods to be told I have your form but no information so you don’t need them doing I’m so confused I have no idea what is going on I’m under a few consultants and have some serious health conditions it’s really quite scary as I have zero faith in the GP’s now this is due to never seeing the same one so no continuity in care. Also I had seriously high blood pressure already have heart disease had chest pain also radiating to my arm I was there for a med review while this was happening and she asked me to take myself to hospital I couldn’t move was breathless and clearly unwell the lack of compassion is unbelievable luckily I had someone who take me to A&E I honestly do not know what has happened to this surgery since covid it’s horrific can not get through on the phone constant texts saying surgery closed due to unforeseen circumstances texts saying e consult switched off they don’t answer the phone I don’t know what they actually do as I have walked to the surgery while I was ringing them to book an appointment got there and there were three or four of them chatting away not one answered the phone I ended up showing her my phone saying look I have been on hold all this time to end up walking here and apparently phone line is still busy she couldn’t care less muttered something under breath so rude an not helpful at all. This surgery is in personal lacks care reception are argumentative at times it’s a shambles. Used to be a fantastic surgery I wouldn’t recommend this surgery to anyone.
Visited March 2024
Review titled The Baldock Surgery
Replied on 05 March 2024
Dear Patient Thank you for your feedback If you would like to call the surgery, the reception team leader or practice manager would be happy to discuss the concerns you have raised. I will also share your feedback with the whole team Kind Regards Management Team
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Review titled Excellent first experience
Rated 5 stars out of 5
by Joanne Towell - Posted on 03 February 2024
I needed a same day appointment. After filling and submitting the econsult just after 8am, I received a call at 10:45 and was in and out of the surgery by 11:20! The doctor i saw was fantastic. Very friendly, professional and reassuring and very thorough!
Visited January 2024
Review titled The Baldock Surgery
Replied on 07 February 2024
Dear Patient Thank you for the feedback; this will be shared with the team Thank you Management Team
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Review titled Nurses
Rated 5 stars out of 5
by John Steele - Posted on 30 August 2023
After completing an econsult I was contacted by a nurse about the burn on my tummy, she requested a photo which I sent. I was given excellent advice and dressings for the burn.
Visited August 2023
Review titled The Baldock Surgery
Replied on 21 June 2024
Dear John Thank you so much for your feedback, it is much appreciated and it will be shared with the team. Management Team
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Review titled Used to be great, but going downhill
Rated 2 stars out of 5
by Anonymous - Posted on 31 August 2023
I absolutely loved the Baldock Surgery, I felt the Dr’s, Nurses and staff really cared, but the management of the surgery now has plummeted. The contact methods for the surgery are terrible, the E-Consult is a mission and tedious. I work in the emergency services and feel sad around the state of the surgery and lack of patient experience. It was a local, personably surgery historically, but now it’s commercialised and impersonal. Being sent to Letchworth Surgeries and outsourcing patients is terrible. This is my surgery and I want to be seen by one of my GP’s here. Really sad times. I used to feel like a patient that was cared for a few years ago here, now I feel like another number on a piece of paper. I don’t think anyone cares here anymore.
Visited August 2023
The Baldock Surgery has not yet replied.
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 01 September 2023
This use to be a amazing practice. Just recently I have done econsult just to be told to wait for the appointment I had booked. I made it clear I could not make that appointment and have tried for 6 weeks to see my doctor. I have been bleeding for 14 weeks no support just told to Carry on taking meds or don't today I was told the doctor would only talk to me if necessary. I need other medication which I was told to start yet the doctor has not released the prescription. It is now easier for me to go out off hours or a and e am seen quicker. I appreciate your busy yet my health is going down. I have requested a blood test twice by email yet it has been ignored. Have calls booked in that don't come. Have to constantly chase up things. The only positive is when my child is ill she is seen. Such a shame its lost the care it use to have. Now they seem to cherry pick who they are willing to see. As above I had constant headache high blood pressure yet I can't get appointment with my doctor. Madness
Visited August 2023
The Baldock Surgery has not yet replied.