The Baldock Surgery
The Surgery, Astonia House, High Street, Baldock, Hertfordshire, SG7 6BPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled So hard
Rated 1 star out of 5
by Anonymous - Posted on 15 July 2023
Takes so long to get an appointment. E consult switched off frequently. Asked for follow up from an A&E visit via e consult and have been ignored. Phone waiting times are too long. When you do make contact the receptionists and GPs are fantastic, it’s just the systems they use that make it so hard!
Visited July 2023
Review titled The Baldock Surgery
Replied on 18 July 2023
Dear Patient Thank you for your feedback, If you wish to discuss this further please call or email the practice, our Operations manager or Reception Team leader will be happy to assist. Thank you Management Team
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Review titled Such a shame
Rated 2 stars out of 5
by Anonymous - Posted on 13 July 2023
When we moved to the town 5 years ago the Surgery was absolutely fantastic. The level of service now is unfortunately terrible. It is virtually impossible to get through via phone unless you want to queue for over 30 mins which is impossible during a working day. The E-consults are switched off frequently due to staff training days, volume of traffic etc. which only prevents necessary appointments being made. When you do manage to get an appointment no time is given for it (only a half day slot) which is not appropriate for those at work who can’t be attached to their phone non-stop. There have been a couple of occasions where receptionists have made errors with appointment times and then been exceptionally rude when resolving an error they’ve made. It is such a shame as the doctors and nurses you eventually get through to are fantastic.
Visited July 2023
Review titled The Baldock Surgery
Replied on 14 July 2023
Dear Patient Thank you for your feedback, if you wish to contact the practice either by phone/email our Operations Manager will discuss the concerns you have raised. Thank you Management Team
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2023
I’ve had lots of support from the dr and reasonable adjustments made to make accessing the dr easier for me and my disability. I’m very pleased with the service received from dr surgery , drs, nurses and reception staff . The e consults have always worked well for me too as it’s accessible for me as a deaf person. I’ve also had great service during covid and appts made accessible to my needs and disability which I’m grateful. I’m grateful for this nhs service . Thank you
Visited July 2023
Review titled The Baldock Surgery
Replied on 14 July 2023
Dear Patient Thank you for your feedback, we will share this with the whole team. Management Team
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Review titled Very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2023
I did an e-consult mid-June with a problem that I hadn't been able to resolve through physio and exercises. I received a text message from a doctor confirming a Lister referral for an x-ray. I was sent a date less than a week ahead, which I had to reschedule due to a holiday. The x-ray team saw me 30 minutes early. I was told 7-10 days for result to get to the GP. Seven working days later, I've just received a text offering a phone appointment in 2 weeks' time to discuss the results. I can't thank the surgery enough.
Visited July 2023
Review titled The Baldock Surgery
Replied on 18 July 2023
Dear Patient Thank you for your feedback, we will pass all feedback to the whole team. Management Team
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Review titled Very poor practice
Rated 1 star out of 5
by Anonymous - Posted on 13 July 2023
Very difficult to get an appointment as I receive frequent text messages informing me they are switching off the E Consult. When I did get an appointment I was sent over to a Letchworth surgery at 8pm! It is a great shame that seeing a GP has turned into a mission, this should not be the case!
Visited July 2023
Review titled The Baldock Surgery
Replied on 14 July 2023
Dear Patient Thank you for your feedback, if you wish to contact the practice either by phone/email our Operations Manager will discuss the concerns you have raised. Management Team
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Review titled I am happy
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2023
I have filled out many e-con forms and have been seen, the staff are lovely & friendly. I have come from a surgery where they had no appointments or not many gps, people should appreciate they have a good surgery.
Visited July 2023
Review titled The Baldock Surgery
Replied on 21 June 2024
Dear Patient Thank you so much for your feedback, it is much appreciated and it will be shared with the team. Management Team
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Review titled Awful
Rated 1 star out of 5
by Rachel Dale - Posted on 19 June 2023
I've movedvto baldock over 2 years ago and love it here but the surgery is awful I've never know a doctors surgery like it. You can't get an appointment with a doctor. I sent an e consult with I think personally they are confusing and ask the same questions over and over. I was meant to have a phone call from a physio about bad pains but my phone never even rang I phoned the surgery and had to make snother appointment again. It rang once I answered and it cut off again. What a joke. I need to see a doctor first.
Visited June 2023
Review titled The Baldock Surgery
Replied on 14 July 2023
Dear Patient Thank you for your feedback. The E-consult questions are not tailored by us, they are managed by E-Consults themselves. We will take all feedback & discuss it with the whole team. Thank you Management Team
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Review titled Very responsive with modern communication used
Rated 5 stars out of 5
by Anonymous - Posted on 13 July 2023
This practice has been innovative with the introduction of econsult, online health data and test results (no need to ring), good triage and telephone consults/face2face when appropriate. This reflects how things have to change as healthcare demands increase. There are receptionists to help those who are too infirm and can’t use these systems. Unfortunately many patients, perfectly able to use the online systems as they engage happily on Facebook, are reluctant to embrace the new systems. So disappointing. I have no complaints about the support I have received for recent health concerns by the Astonia House team as the systems work!
Visited June 2023
Review titled The Baldock Surgery
Replied on 18 July 2023
Dear Patient Thank you for your feedback, we will share this with the whole team. Thank you Management Team
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Review titled Really Gone Downhill
Rated 2 stars out of 5
by Anonymous - Posted on 16 June 2023
I don’t know why it is so difficult to make an appointment to see a GP. They are still hiding away as if Covid is still running rampant, while other businesses have removed their restrictions and protective measures. The nurses are so helpful and professional, but the receptionists and doctors are still hiding behind screens. It is so frustrating that the surgery is still in Covid lockdown while everyone else is back in the real world. Spending time waiting on the phone or trying to do an eConsult only to find it has been switched off due to lack of staff is an absolute joke, what are they doing in there? Absolute disgrace and this is the general feeling of most of the town. Action needs to be taken to get the whole place back up and operating normally like everyone else! I would recommend the nursing staff highly, but everything else no, not in a million years!
Visited June 2023
Review titled The Baldock Surgery
Replied on 14 July 2023
Dear Patient Thank you for your feedback, if you wish to contact the practice either by phone/email our Operations Manager will discuss the concerns you have raised. Management Team
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Review titled Great Practice 5 stars
Rated 5 stars out of 5
by Anonymous - Posted on 13 July 2023
I’m not sure what these other reviews are talking about! I have been at this surgery with my family of 6 for 20 years. We regularly have to get appointments and all we have to do is fill in an e consult and we get an appointment text to us within a reasonable time frame depending on the urgency. Children are always seen the same day. Staff are friendly and knowledgeable. I don’t know any other friend or family member who has such a great service. Don’t believe the negative reviews.
Visited June 2023
Review titled The Baldock Surgery
Replied on 18 July 2023
Dear Patient Thank you for your feedback, we will share this with the whole team. Thank you Management Team