The Barkantine Practice
Barkantine Centre, 121 Westferry Road, London, Greater London, E14 8JHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Deterioration of services at this practice
Rated 1 star out of 5
by Jo Woodward - Posted on 03 March 2023
I am so disappointed with this practice - used to be OK service but has now got so bad I intend looking for another GP. I recently had a serious accident and was refused a face to face appointment with GP and asked to return to A&E (who had told me to see my GP if symptoms persisted - A&E were visibly annoyed when I told them what had happed and who asked me to return). What then followed was a catalogue of disarray including holding on the phone for 39 minutes to get through to Reception (on more than one occasion) to lost paperwork waiting signature. I eventually resorted to emailing Practice Manager but even that was not responded to by the Manager more a series of text message instructions. COVID restrictions can no longer be blamed for the awful service received here and I feel sorry for the front desk staff who have to deal with the many, many dissatisfied patients (and believe me I have spoken to a few whilst standing in the queue for ages). This is the main surgery on the Isle of Dogs so is responsible for the care of thousands of patients - I suggest someone in authority takes a serious review of its service before something serious happens to someone less capable than myself.
Visited February 2023
Review titled The Barkantine Practice
Replied on 14 July 2023
Dear Jo, Thank you for posting a review. We are sorry to hear that your experience was not up to standards in recent times. I would like the opportunity to investigate your feedback further in order to resolve any issues. Please could you contact me at nelondonicb.barkantine@nhs.net. I would like to arrange a meeting with you to discuss in detail your disappointment with the services and we’ll work with you to resolve any issues as quickly as possible. Best wishes, Sanjoy Ghosh Assistant Practice Manager
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Review titled Womens health
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2023
If you need any help with menopause speak with the Womens health doctor. She has been brilliant. I was put through many tests before I asked to speak with Womens Health. All women over a certain age are entitled to HRT on the NHS whether their periods have stopped or not. I didnt know that. It would be great if the other doctors were aware of this too.
Visited February 2023
Review titled The Barkantine Practice
Replied on 31 May 2023
Dear Patient, We are so pleased to hear what a great experience you had. Thank you for leaving a review and sharing your feedback. This is really appreciated by our team. Best wishes, Sanjoy Ghosh Assistant Practice Manager
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Review titled Best GP practice I've used
Rated 5 stars out of 5
by Miss E Handy - Posted on 25 January 2023
The Womens Health doctor here has been so helpful and understanding. I was given the required medication for peri-menopause. I recommend anyone needing peri or menopause help to ask for the doctor who deals with Womens Health. Thank you!
Visited January 2023
Review titled The Barkantine Practice
Replied on 08 June 2023
Dear Miss Handy , Thank you so much for taking the time to leave a review. We are delighted to hear about your positive experience with the practice. I will share this with the practice to let them know to keep up the amazing work. Kind Regards, Sanjoy Ghosh Assistant Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Susan - Posted on 15 January 2023
I have always had excellent professional service from this practice. I feel cared for and have never had problems with the service provided. The advise I received at short notice during the weekend to go straight to A&E, was critical to my health and appreciate the quick response.
Visited December 2022
Review titled The Barkantine Practice
Replied on 26 April 2023
Dear Susan, Thank you so much for taking the time to leave a review. We are delighted to hear about your positive experience with the practice. We are delighted that you feel cared for by the practice. I will share this with the practice to let them know to keep up the amazing work. Best wishes, Sanjoy Ghosh Assistant Practice Manager