The Billesdon Surgery
4 Market Place, Billesdon, Leicester, Leicestershire, LE7 9AJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice - Credit where Credit is due.
Rated 5 stars out of 5
by mums dna - Posted on 22 December 2024
Dear Billesdon Surgery I would like to express my utmost admiration and gratitude to the dedicated and hardworking staff at your pharmacy for their exceptional service and care. Despite being aware of the current shortage in staff and the recent changes in opening and closing hours, I must commend your pharmacy team for their exceptional professionalism in handling all the challenges that come their way. On Thursday, while patiently waiting in line to collect my medication, I couldn't help but overhear a particularly rude patient berating the staff for not having their medication ready. This individual had only placed their order the day before and was demanding to know why it would take five days for a simple label to be placed on a box. When I returned on Friday to collect the rest of my tablets, I was met with the sight of one patient relentlessly pressing their finger on the bell. The staff member apologised, explaining they were on the phone. On both days when I witnessed this obnoxious behaviour, your staff were professional, calm. Please pass on my praise. Your staff should be congratulated. Happy Christmas. I would also like to send my praise to your receptionists. Always happy to help and are friendly. This surgery is a credit to the NHS. Thank you
Visited December 2024
Review titled The Billesdon Surgery
Replied on 23 December 2024
Thank you for taking the time to post a review and for your kind comments. We will share them with all of the staff.
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Review titled Kind, caring, swift help
Rated 5 stars out of 5
by Alison - Posted on 15 August 2024
Thank you to the reception and clinical staff for their kind, caring, and prompt response when I contacted them twice this month, once for my (adult) son and once for myself. The new system when you can request a call back from reception instead of waiting on the line worked well and is much less stressful. The interface between the practice and 111 clinician also worked well and quickly. I and my son were assessed and given clarity really quickly and saved a long and unnecessary visit to A and E. Really appreciate the care and professionalism from all. Thank you so much.
Visited August 2024
Review titled The Billesdon Surgery
Replied on 23 December 2024
Thank you for taking the time to post a review and for your kind comments. We will share them with all of the staff.
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Review titled Great professionalism
Rated 5 stars out of 5
by Anonymous - Posted on 25 June 2024
Dear Billesdon Surgery, I wanted to reflect on the professionalism of your dispensary staff, as they dealt with a challenging patient this afternoon. I thought the staff handled the demands of the patient in a very calm but assertive manner. There was definitely the risk that the situation might escalate and the fact that it didn't is testament to the staff's calmness and professionalism. They should be congratulated.
Visited June 2024
Review titled The Billesdon Surgery
Replied on 23 August 2024
Thank you for taking the time to post a review and for your kind comments. We will share them with all of the staff.
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Review titled Appreciated high quality service
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2024
To all at Billesdon Surgery My family has been using you for 50 + years. We watched the struggle of the last few years, something that was taking place everywhere. You should be congratulated, for expanding a team and improving the service, and on the positive experience of visiting and using the surgery. We know that the problems were not of your making. But the way out of it was your doing. Thank you very much for all the hard work.
Visited May 2024
Review titled The Billesdon Surgery
Replied on 24 June 2024
Thank you for taking the time to post a review and for your kind comments. We will share them with all of the staff.
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Review titled Thank you so much
Rated 5 stars out of 5
by Jazmine - Posted on 05 April 2024
On this day, I would like to express my utmost gratitude to the dedicated and hardworking pharmacy team for their exceptional and unparalleled service. I had the pleasure of being assisted by a wonderfully bright and colorful lady, with a vibrant shade of pink, who went above and beyond in helping me with my prescription. Despite my own forgetfulness in ordering it, she took care of everything for me and I was able to collect my prescription on the same day. Thank you all so much.
Visited April 2024
Review titled The Billesdon Surgery
Replied on 08 April 2024
Thank you for taking the time to post a review and for your comments. We will share them with all of the staff.
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Review titled The system doesn't work
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2024
The morning phone system does not work in favour of the patient. I repeatedly called at 8am, each time listening to a 3 minute recorded message, then engaged tone. finally spoke to a receptionist at 9am - all appointments gone. For people calling from a landline this is expensive as well as frustrating and stressful. This has to change and the surgery needs to realise that the patients are the main concern here rather than an inconvenience. Most surgeries have been graded very poor since the pandemic but Billesdon is one of the worst.
Visited March 2024
Review titled The Billesdon Surgery
Replied on 27 March 2024
We welcome all comments and feedback from our patients as this helps us to develop our services in the future. Many thanks for taking to time to write to us with your concerns.
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Review titled Extremely frustrating
Rated 1 star out of 5
by Anonymous - Posted on 06 January 2024
Being type 1 diabetic and having prescriptions changed , without notification is unacceptable. I work 13 hour days and trying to get an appointment is impossible. The receptionist aim is to deny patients access to any medical assistance. Booking a Vitamin B12 injection prior is challenging. Getting a nurse appointment is far easier than seeing a GP. Even just getting a telephone appointment to discuss medication, blood test results, ( that receptionist says are borderline) is impossible. Having called the gp at 8 am 2 days running. No appointments. I have now registered at another surgery. Extremely, extremely disappointed.
Visited January 2024
Review titled The Billesdon Surgery
Replied on 21 February 2024
We welcome all comments and feedback from our patients as this helps us to develop our services in the future. Many thanks for taking to time to write to us with your concerns.
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Review titled Very hard to contact
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2024
Trying to call at 8am to book an appointment for my 2 year old son. After waiting for a 2 minute recorded intro to finish every time I call, it simply goes to engaged tone and hangs up. Extremely frustrating and needs to be changed.
Visited January 2024
Review titled The Billesdon Surgery
Replied on 21 February 2024
We welcome all comments and feedback from our patients as this helps us to develop our services in the future. Many thanks for taking to time to write to us with your concerns.
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Review titled The service at Billesdon has gone from great to shocking.
Rated 2 stars out of 5
by Anonymous - Posted on 07 February 2024
I telephoned this morning at 8.00 . I was on the telephone for about 15 minutes when I became 2nd in the queue. At this point I was cut off. I immediately called again and was 19th in the queue. I then put the phone down. After calming down I phoned again in about 20 minutes. After another 10 minutes or so I was told all appointments were full. What a service! Don’t patients matter any more.?
Visited January 2024
Review titled The Billesdon Surgery
Replied on 21 February 2024
We welcome all comments and feedback from our patients as this helps us to develop our services in the future. Many thanks for taking to time to write to us with your concerns.
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Review titled Sad deterioration of a once brilliant service
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2023
Having previously known ( pre pandemic) what a wonderful service Billesdon surgery was. It saddens me to see the negative feedback it gets. This is wholly due to the cessation of the drop in appointments that it used to conduct, every week day. Patients loved the accessibility of turning up on the day to be seen. The GPs disliked doing the open surgery and when the pandemic arrived- the opportunity to close it arrived. Huge mistake in my opinion.. I miss the days when you could pop in and discuss, prescriptions, making appointments for annual check ups. Feel special when they would address you by name. It’s truly a shame. I like many comments on this site , have family that have experienced all these similar issues. Surgeries must remember-You are here for the patients not for the service providers. You obviously are not meeting individuals needs and this must be rectified. Please put the care back into Billesdon Surgery. X
Visited November 2023
Review titled The Billesdon Surgery
Replied on 03 January 2024
We welcome all comments and feedback from our patients as this helps us to develop our services in the future. Many thanks for taking to time to write to us with your concerns.