The Billesdon Surgery
4 Market Place, Billesdon, Leicester, Leicestershire, LE7 9AJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Discriminatory Staff
Rated 1 star out of 5
by Anonymous - Posted on 22 July 2022
The practise places no cadence at all on providing an inclusive environment / service for patients. Despite listening to repeated messages on how they operate a zero-tolerance policy towards their staff whenever you phone or they text you - it is fine for their reception team to use discriminatory language to patients - that leaves you feeling unable to access the health care you need. How can this be a practise that cares for patients ? In the 2020's - as members of the L G B T Q + community - we have the right to be treated fairly and equally. This practise is operating decades behind - and places no priority on responding / resolving and ensuring they treat all in a fair and equitable manner.
Visited July 2022
Review titled The Billesdon Surgery
Replied on 01 August 2022
We welcome all comments and feedback from our patients as this helps us to develop our services in the future. Many thanks for taking to time to write to us with your concerns.
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Review titled No Complaints
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2022
Both my husband and I have nothing but praise for Billesdon Surgery, even over the last two years during the Coronavirus Epidemic. The staff have always been helpful and polite. We have both had hospital appointments during this time which have been arranged by the surgery, and follow-ups . They always keep us informed , usually by telephone and we have no complaints whatever.
Visited July 2022
Review titled The Billesdon Surgery
Replied on 02 August 2022
Thank you for taking the time to post a review and for your comments. We will share them with all of the staff.
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Review titled Good experience
Rated 4 stars out of 5
by Sarah - Posted on 13 July 2022
I have had a good experience, the staff were friendly and sympathetic and I got through quickly and seen by a Doctor straight away. I did take my prescription to another dispensary, but that was fine I have transport and it worked well. Thank you.
Visited July 2022
Review titled The Billesdon Surgery
Replied on 14 July 2022
Thank you for taking the time to post a review and for your comments. We will share them with all of the staff.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 14 July 2022
I’m absolutely shocked at how appalling this practice is. They have got my prescription wrong multiple times. I often have around an hour call wait time even during their non busy times. In instances I have actually driven to the practice and have seen receptionist chatting to each other while I’m still on hold waiting for someone to answer. I’ve tried to book my annual blood tests which receptionists will not do saying that I need a letter which they have never in the entire time I’ve been registered sent me. I feel being registered to this surgery is a risk to my health. It is absolutely appalling - I write this as I’m on the phone to them waiting for my call to be answered I’ve been on hold for nearly an hour desperately trying to book my annual blood tests which I tried to book a few days ago but they wouldn't do advising to wait for a letter which has not materialised This practice is shocking.
Visited July 2022
Review titled The Billesdon Surgery
Replied on 01 August 2022
We welcome all comments and feedback from our patients as this helps us to develop our services in the future. Many thanks for taking to time to write to us with your concerns.