The Broadway Surgery
3 Broadway Gardens, Monkhams Avenue, Woodford Green, Essex, IG8 0HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Professional
Rated 4 stars out of 5
by Rosemary - Posted on 21 March 2024
I went in to have my stitches removed, I was sent a reminder the day before. I didn’t have to wait long before I was seen by the nurse who was very professional.
Visited March 2024
Review titled The Broadway Surgery
Replied on 23 April 2024
Thank you very much for your positive feedback. I will ensure that the practice nurse is made aware of this. It will also be relayed to all staff at the next practice meeting. Practice manager
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Review titled GP Practice
Rated 3 stars out of 5
by John Buckee - Posted on 07 April 2024
Receive good treatment/ advice but have a real problem obtaining an appointment None available on line and can spend ages on phone
Visited March 2024
Review titled The Broadway Surgery
Replied on 23 April 2024
Thank you very much for your positive feedback. We are as ever trying to address the telephony system, and I can only apologise. Our online appointments seem to fly off the system the minute they are added. I will make sure the nurse is made aware of your comments. Practice manager
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Review titled Very disorganised surgery
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2024
I’ve experienced ongoing issues with this surgery for a number of years but stuck with it. Rude reception staff that act beyond their responsibilities when interrogating patients and pass on incorrect messages to doctors for referrals, never any appointments and recently has to shut shop because no doctor’s. The staff behave and speak like they don’t want to be there or help patients. Furthermore, I was advised on 11 Feb 2024 that due to my post code being outside of the area (1.5 miles away) I would have to register with a new surgery within 30days. I called the surgery to explain that I was going to be away for 2 weeks followed by private foot surgery that would incapacitate me for a further 2-4 weeks and therefore would find this timescale too short. I was assured that I wouldn’t be removed until I found a new surgery and not to worry. I have just been told today after submitting my monthly repeat prescription that I’m no longer registered and can’t get prescription that is now urgent. I wasn’t offered a temporary/urgent assistance as like a visitor would be given. I was with this surgery for over 20 years and it appears there is no duty of care for patients. This is a bad representation for the NHS however, each surgery is only as efficient as the staff that are managing it….absolutely disgraceful service and should be shut down as it appears they can’t cope with the patient demand!!
Visited February 2024
Review titled The Broadway Surgery
Replied on 23 April 2024
Thank you for your feedback. I am sorry things have not been acceptable to you. We are instructed on retaining patients within our catchment, and to remove as we could be accused of fraud commonly known as ghosting. We do try and help patients when they are leaving it would appear there has been a glitch in your case. We have never 'shut shop' I am sorry, but I must disagree. Practice manager
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Review titled Disfunctional!
Rated 1 star out of 5
by Nick - Posted on 27 March 2024
My referral was not sent and lost in the system. No one has an answer on how this happened and also the problem remains unresolved.
Visited February 2024
Review titled The Broadway Surgery
Replied on 23 April 2024
I am sorry your experience has not been successful. I apologise if we have not met your expectations. If you would provide our surgery email with more contact information I will endeavour to provide you with the answers you are seeking. Regards, Practice manager
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Review titled Great home care visit
Rated 4 stars out of 5
by Anonymous - Posted on 01 March 2024
Thank you to the two lovely health care workers who visited my mum yesterday at home. My mum has Alzheimer's and has become more frail since Xmas and it's difficult to get her out of the house so we missed lots of requests for routine follow up visits. The surgery noticed this and contacted me to suggest they come round to do the checks. The two ladies who came were efficient and knowledgeable and treated my mum with great kindness and respect. They were equally sympathetic to us as her carers and made sure we knew about other help we could access. Great care! Thank you.
Visited February 2024
Review titled The Broadway Surgery
Replied on 06 March 2024
thank you so much I will make sure both the staff are made fully aware of this great accolade Staff work really hard for patients, but sometimes this gets lost when things don't always go to plan. Once again thank you Practice manager
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Review titled Problems contacting this practice
Rated 2 stars out of 5
by Anonymous - Posted on 17 February 2024
Gone 9am I rang this practice to cancel an appointment. I waited 40 minutes for them to answer the telephone.
Visited February 2024
Review titled The Broadway Surgery
Replied on 06 March 2024
I am sorry about this thank you for bringing it to my attention It is an appointment that someone else could have had, which brings me to ask was there not an option to choose 'cancel appointment' I will look into that. Apologies as its anonymous or else I could have spoken to you Regards, Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2024
Saw the nurse. She was very friendly, polite, and very helpful. Also the receptionist are all very friendly they always go out of the way to help me.
Visited January 2024
Review titled The Broadway Surgery
Replied on 08 February 2024
Thank you for your feedback I will ensure our nurse is made aware of this at our next practice meeting. Kind regards,
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Review titled Constantly reliable Gp practice
Rated 4 stars out of 5
by Anonymous - Posted on 27 January 2024
Reviewed results of recent blood test with explanations of significance and details of lab results, carried out by phone.
Visited January 2024
Review titled The Broadway Surgery
Replied on 08 February 2024
Thank you for your positive feedback. I will pass this onto all staff at our next practice meeting. Kind regards,
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Review titled Helpful advice
Rated 4 stars out of 5
by Michael Yarrow - Posted on 30 January 2024
Like all gp practices these days difficult to get hold of but doctor herself was wonderful. Very helpful advice and action. If only it was more accessible
Visited January 2024
Review titled The Broadway Surgery
Replied on 08 February 2024
Thank you for your positive feedback. I am sorry it can be difficult to get an appointment, but we have added extra sessions to try and accommodate this. I will ensure that all staff are made aware of your compliments. Regards, Practice manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2024
Staff are friendly. I had an appointment with the nurse. She was efficient and made me feel at ease. Lovely manner.
Visited January 2024
Review titled The Broadway Surgery
Replied on 18 January 2024
Thank you for your positive feedback. I will ensure our nurse is made aware at our next practice meeting. Regards, Practice Manager