The Broadway Surgery
3 Broadway Gardens, Monkhams Avenue, Woodford Green, Essex, IG8 0HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very disorganised surgery
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2024
I’ve experienced ongoing issues with this surgery for a number of years but stuck with it. Rude reception staff that act beyond their responsibilities when interrogating patients and pass on incorrect messages to doctors for referrals, never any appointments and recently has to shut shop because no doctor’s. The staff behave and speak like they don’t want to be there or help patients. Furthermore, I was advised on 11 Feb 2024 that due to my post code being outside of the area (1.5 miles away) I would have to register with a new surgery within 30days. I called the surgery to explain that I was going to be away for 2 weeks followed by private foot surgery that would incapacitate me for a further 2-4 weeks and therefore would find this timescale too short. I was assured that I wouldn’t be removed until I found a new surgery and not to worry. I have just been told today after submitting my monthly repeat prescription that I’m no longer registered and can’t get prescription that is now urgent. I wasn’t offered a temporary/urgent assistance as like a visitor would be given. I was with this surgery for over 20 years and it appears there is no duty of care for patients. This is a bad representation for the NHS however, each surgery is only as efficient as the staff that are managing it….absolutely disgraceful service and should be shut down as it appears they can’t cope with the patient demand!!
Visited February 2024
Review titled The Broadway Surgery
Replied on 23 April 2024
Thank you for your feedback. I am sorry things have not been acceptable to you. We are instructed on retaining patients within our catchment, and to remove as we could be accused of fraud commonly known as ghosting. We do try and help patients when they are leaving it would appear there has been a glitch in your case. We have never 'shut shop' I am sorry, but I must disagree. Practice manager
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Review titled Disfunctional!
Rated 1 star out of 5
by Nick - Posted on 27 March 2024
My referral was not sent and lost in the system. No one has an answer on how this happened and also the problem remains unresolved.
Visited February 2024
Review titled The Broadway Surgery
Replied on 23 April 2024
I am sorry your experience has not been successful. I apologise if we have not met your expectations. If you would provide our surgery email with more contact information I will endeavour to provide you with the answers you are seeking. Regards, Practice manager
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Review titled Great home care visit
Rated 4 stars out of 5
by Anonymous - Posted on 01 March 2024
Thank you to the two lovely health care workers who visited my mum yesterday at home. My mum has Alzheimer's and has become more frail since Xmas and it's difficult to get her out of the house so we missed lots of requests for routine follow up visits. The surgery noticed this and contacted me to suggest they come round to do the checks. The two ladies who came were efficient and knowledgeable and treated my mum with great kindness and respect. They were equally sympathetic to us as her carers and made sure we knew about other help we could access. Great care! Thank you.
Visited February 2024
Review titled The Broadway Surgery
Replied on 06 March 2024
thank you so much I will make sure both the staff are made fully aware of this great accolade Staff work really hard for patients, but sometimes this gets lost when things don't always go to plan. Once again thank you Practice manager
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Review titled Problems contacting this practice
Rated 2 stars out of 5
by Anonymous - Posted on 17 February 2024
Gone 9am I rang this practice to cancel an appointment. I waited 40 minutes for them to answer the telephone.
Visited February 2024
Review titled The Broadway Surgery
Replied on 06 March 2024
I am sorry about this thank you for bringing it to my attention It is an appointment that someone else could have had, which brings me to ask was there not an option to choose 'cancel appointment' I will look into that. Apologies as its anonymous or else I could have spoken to you Regards, Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2024
Saw the nurse. She was very friendly, polite, and very helpful. Also the receptionist are all very friendly they always go out of the way to help me.
Visited January 2024
Review titled The Broadway Surgery
Replied on 08 February 2024
Thank you for your feedback I will ensure our nurse is made aware of this at our next practice meeting. Kind regards,
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Review titled Constantly reliable Gp practice
Rated 4 stars out of 5
by Anonymous - Posted on 27 January 2024
Reviewed results of recent blood test with explanations of significance and details of lab results, carried out by phone.
Visited January 2024
Review titled The Broadway Surgery
Replied on 08 February 2024
Thank you for your positive feedback. I will pass this onto all staff at our next practice meeting. Kind regards,
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Review titled Helpful advice
Rated 4 stars out of 5
by Michael Yarrow - Posted on 30 January 2024
Like all gp practices these days difficult to get hold of but doctor herself was wonderful. Very helpful advice and action. If only it was more accessible
Visited January 2024
Review titled The Broadway Surgery
Replied on 08 February 2024
Thank you for your positive feedback. I am sorry it can be difficult to get an appointment, but we have added extra sessions to try and accommodate this. I will ensure that all staff are made aware of your compliments. Regards, Practice manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2024
Staff are friendly. I had an appointment with the nurse. She was efficient and made me feel at ease. Lovely manner.
Visited January 2024
Review titled The Broadway Surgery
Replied on 18 January 2024
Thank you for your positive feedback. I will ensure our nurse is made aware at our next practice meeting. Regards, Practice Manager
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Review titled A little disorganised
Rated 4 stars out of 5
by paul vernall - Posted on 06 January 2024
I had to wait 20 minutes beyond my appointment time before being called but I’m not complaining; it’s normal for this surgery which is obviously a busy one. I was unable to complete my appointment with the nurse however, being too young for the shingles vaccine and despite having been called-up for it by the surgery. The nurse was pleasant, apologetic and helpful but the waste of my time and hers could have been avoided.
Visited January 2024
Review titled The Broadway Surgery
Replied on 18 January 2024
Dear Paul, Thank you for your feedback. I do apologise that sometimes patients overrun in appointments which causes an obvious delay for the following patients thank you for your understanding. It would appear that you are just too young for the vaccine, however you will receive an invite later this year I hope you will return. Many thanks, Kind regards, Practice manager
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Review titled Good and Not so Good
Rated 4 stars out of 5
by Anonymous - Posted on 06 January 2024
My experience (yesterday) was great. The reception team did their best to help answer my queries and I have found recently the doctors are more pro active in their care. However lack of face to face appointments is worrying and the process to get an appointment can be very stressful to the point of giving up which can for some be a life changing problem.
Visited January 2024
Review titled The Broadway Surgery
Replied on 18 January 2024
Thank you for your feedback. Thank you for update on reception and their assistance to you. Our GPs do their very best for each and every patient in some cases this may take more 'behind the scenes' work. We are working on our appointments system and have engaged our ICB to help us do this, hopefully things will improve. Our face to face appointments are exactly the same as pre covid, however as our telephone triage system has remained in place since 2020 as the national guidance advise we have therefore had an increase in our contact numbers to patients. Thank you for taking the time to feedback it is always useful and we can respond. Regards, Practice manager