The Broadway Surgery
3 Broadway Gardens, Monkhams Avenue, Woodford Green, Essex, IG8 0HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great GP!
Rated 5 stars out of 5
by Neville - Posted on 22 March 2024
The doctor was exceptionally thorough, knowledgeable & caring, & spent 14 minutes analysing & discussing my issue. We then agreed an action plan & implemented it
Visited March 2024
Review titled The Broadway Surgery
Replied on 23 April 2024
Thank you so much for your positive feedback. I will ensure all GPs are made aware of this, and at our next practice meeting this will be aired. Practice manager
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Review titled Great Nurse
Rated 3 stars out of 5
by Anonymous - Posted on 29 March 2024
Nurse was informative friendly and very efficient and professional Makes patients feel relaxed Mentioned arrangements to get back to me with info and it happened Nurse is also contactable whereas doctors at this surgery are hard to get an appointment with .
Visited March 2024
Review titled The Broadway Surgery
Replied on 23 April 2024
Thank you for your positive feedback. I will ensure this is passed onto our practice nurse who does work very hard to care for patients. I will also make all staff aware at out next practice meeting as this is good for all staff morale. Practice manager
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Review titled Great co-ordinated treatment.
Rated 4 stars out of 5
by John Fagan - Posted on 14 March 2024
Had to have dressings changed (weekly) at Glebelands practice following broken leg surgery. One or two of the wound sites had become infected and Nurse suggested I need antibiotics. She contacted Broadway Surgery who received notice by the time I arrived. Doctor saw me quickly and prescribed antibiotics there and then which are starting to take effect. Perfect co-ordination and swift treatment.
Visited March 2024
Review titled The Broadway Surgery
Replied on 07 May 2024
Thank you very much for your positive feedback. I will pass onto the nursing team at Glebelands. Happy we could all work together and more importantly that you were cared for. Practice manager
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Review titled Poor administration
Rated 3 stars out of 5
by Anonymous - Posted on 27 March 2024
I was booked for a smear test at 9.45 On arriving at 9.47, I gave my name at reception and was asked to take a seat. I waited 20 mins before I asked the receptionist if the wait would be much longer and she said not. A few mins later I thought I heard my name being called and another person got up. We both went into the nurses room who said I hadn't been ""arrived" on the system and couldn't be seen unless I was prepared to wait which I was unable to do. I stopped in at reception to explain I was leaving as she had not checked me in on the system and was rather abruptly told to wait as she was dealing with another patient. Mistakes happen but a simple apology would have been more appropriate.
Visited March 2024
Review titled The Broadway Surgery
Replied on 23 April 2024
Thank you for your feedback. I am sorry for your experience, and can only apologise for human error. I hope you can accept my apology. Practice manager
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Review titled Great communication
Rated 4 stars out of 5
by Sarah M - Posted on 09 March 2024
I struggle to even think about going to the GP when I need to because I’m juggling work, kids & studying. So I’ve been really impressed by the e-consult service where I could send information & photos. The GP then rang me to discuss treatment & has helped with follow up care needed. Being able to speak to the GP on the phone & then collect my medication on my way home is so much easier. When I eventually needed a face to face appointment, the receptionist was very accommodating. Fantastic service all round.
Visited March 2024
Review titled The Broadway Surgery
Replied on 07 May 2024
Thank you so much this is so good to hear and I will pass on to all staff. Yes the beauty of being able to balance life when assisted is all we ask isn't it? Happy this service has worked for you. Practice manager
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Review titled Generally poor and unresponsive
Rated 2 stars out of 5
by Binder - Posted on 20 March 2024
The nurse was prompt and efficient in checking general health, vaccinations etc. More generally I struggle to get appointments and even regular medication is now no longer provided unless I chase. The staff are seemingly unable to explain why obtaining the most basic of services from a GP are made so hard.
Visited March 2024
Review titled The Broadway Surgery
Replied on 07 May 2024
Thank you for your feedback. I will pass on your positive comments regarding our nurse to her as it is always nice to receive. For the last year 2023-2024 we have undergone a change in repeat prescriptions requesting. If the medication taken requires regular blood tests or any update they have been removed so the patient will receive a call when request are in to explain this and the rationale for why. I hope this explains some of your concerns. We are addressing once again our telephony system. Hopefully, we can improve this service.
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Review titled Brick wall
Rated 1 star out of 5
by Claire - Posted on 06 March 2024
Cannot understand why it is so difficult to get a blood test. I appreciate that the hospital which performed my thyroidectomy over 1 month ago has not sent my discharge letter, but I have supplied my patient discharge letter and am now requesting a blood test to check my T levels and am told it is not possible until I have had a conversation with my GP. This would, infact, be welcome at this point, as since early November when I had an urgent referral from the out of hours GP I was sent to because I could not get an appointment with my GP, and following my surgery, which my GP was informed of and the subsequent 5 weeks recovery I have yet to have any conversations with my GP at all. Am waiting, in hopeful anticipation, of some sort of contact.
Visited March 2024
Review titled The Broadway Surgery
Replied on 06 March 2024
I am very sorry to hear this and would like to discuss with you. When it is anonymous and important it is very worrying. Please accept my apologies and perhaps try to call and ask to speak to me? Regards, Practice manager
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Review titled Could be better
Rated 2 stars out of 5
by Anonymous - Posted on 23 March 2024
Some of the reception staff and super friendly and helpful but there is a disconnect on Comms/rules as I’ve been two occasions this year and been turned away for booked services once I arrive in front of the nurse to receive them (ie - immunisations ). Nurse very knowledgeable The person doing health checks & ECG - very efficient and professional. The health check for 40 year olds itself felt more like information gathering than helping to support and inform about health - ie. Bloods done and blood sugar but no one to explain results and how you can help yourself unless something is already wrong with you. Mostly impossible to get an appointment by phone and mixed information about the online and in person booking rules and process. Most recent doctor experience was efficient but to the point of rushing you along. Was also given incorrect information by him on access to outreach services available and almost paid to go private for something I didn’t need to. I was asked to share images via the online system without any empathy or thought about that being an uncomfortable thing to do. I also felt he was a unnecessary and judgemental to ask me if it was my ‘first baby’ when I brought my (2nd child) 1 year old in after a very concerning high temperature of 38 and an episode of unusually accute pain I’d just witnessed.
Visited March 2024
Review titled The Broadway Surgery
Replied on 07 May 2024
Thank you for your feedback. I am sorry some things have not been quite to your needs, and I will address this at out next practice meeting. The GPs guidance is if there is an abnormally or urgent blood report they will call themselves to the patient immediately. If it normal or negative unless the patient requests feedback - this can be found online. I will pass on your valid note regarding images and sharing. If we can assist in any further way please do me know. Practice manager
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Review titled Professional
Rated 4 stars out of 5
by Rosemary - Posted on 21 March 2024
I went in to have my stitches removed, I was sent a reminder the day before. I didn’t have to wait long before I was seen by the nurse who was very professional.
Visited March 2024
Review titled The Broadway Surgery
Replied on 23 April 2024
Thank you very much for your positive feedback. I will ensure that the practice nurse is made aware of this. It will also be relayed to all staff at the next practice meeting. Practice manager
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Review titled GP Practice
Rated 3 stars out of 5
by John Buckee - Posted on 07 April 2024
Receive good treatment/ advice but have a real problem obtaining an appointment None available on line and can spend ages on phone
Visited March 2024
Review titled The Broadway Surgery
Replied on 23 April 2024
Thank you very much for your positive feedback. We are as ever trying to address the telephony system, and I can only apologise. Our online appointments seem to fly off the system the minute they are added. I will make sure the nurse is made aware of your comments. Practice manager