The Broadway Surgery
3 Broadway Gardens, Monkhams Avenue, Woodford Green, Essex, IG8 0HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic surgery
Rated 5 stars out of 5
by Jacqueline knight - Posted on 19 October 2023
This surgery is brilliant the staff and doctors and nurses are very respectful of me and keep me safe there very helpful could not do with out all the the staff
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you very much Positive comments like this do uplift all the staff I will ensure your comments are passed on.
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Review titled Doctors good at listening and finding solutions.
Rated 3 stars out of 5
by Anonymous - Posted on 31 October 2023
Reception staff need to taught that when a telephone rings it should be answered there and then. I was put onto the holding circuit and held for over 20 minutes at no.3 with no movement & no comment. Rang again at 8am. and it was claimed no appointments left despite reception claiming to open at 8am. How can the practice survive if you cannot make an appointment? Also: Now demanding 3 days rather than 2 days to clear prescription requests.What if your sickness needs prescribed medicines urgently ?
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you for your review. I would like to address your concerns. Our reception team prioritise the telephone as number 1, however what 7000 patient would not be aware of is the number of calls coming in hourly which average between 80-100 during peak time i:e: 0800am with 3 or 4 staff members working it is very difficult if not impossible to answer every call within 6 rings the national average - this is not there and then as it cannot happen. We have many avenues to book appointments as well as our telephony service. We have eConsult via our website, online booking, calling at a later time for pre booking dates. We do not demand that patients wait 72 hours this message was merely a courtesy to inform patients that during times of high demand it may take 72 hours to process routine medication requests. Regards, Practice Manager
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Review titled Caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 06 October 2023
Very difficult to get an appointment but once this has been arranged staff are friendly and doctors and nurse go out of their way to help and get to the root of medical problems.
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you for your feedback. I am sorry if there have been any issues booking appointments we are at present finding the demand difficult to address. We are looking to employ another GP which hopefully will help with this. I will pass your positive comments onto all staff. Regards, Practice manager
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Review titled Friendly Practice
Rated 4 stars out of 5
by Desri Omer - Posted on 25 October 2023
Yesterday I attended the diabetic foot clinic. Appointment was on time although I was couple of minutes late. Made to feel welcome, appointment went well, and was not at all rushed. Asked how I felt generally. My record was then read through to update me. Was told when my next appointment would be.
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you for your positive comments. I will pass this onto the member of staff concerned. Uplifting comments are always welcome. Regards, Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Mr S J P Clark - Posted on 25 October 2023
I’ve been with the Broadway surgery since 1979 and never had a problem, GPS all first class, I use them yearly for private appointments always first class
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you very much for your positive response. I will pass on to our doctors. I hope you remain with us for many years to come. Regards, Practice Manager
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Review titled Friendly and efficient service
Rated 4 stars out of 5
by Anonymous - Posted on 04 October 2023
I was dealt with in an efficient and friendly manner by all concerned- I would not hesitate to recommend this surgery
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you very much we really appreciate your faith in us. I will pass onto all staff at our next practice meeting. Regards, practice manager
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Review titled Lazy practice
Rated 2 stars out of 5
by Anonymous - Posted on 01 November 2023
Asked for a drug review , told only telephone appointment was 2 weeks time on 31st Oct over the phone with no time promised On 27th Oct I am called because the Doctor isn’t working on the 31st as booked 2 weeks ago Go in for blood pressure check 25 minutes later and I get seen . While waiting telephone ringing while receptionist discuss what they are doing for lunch Inefficient and especially disrespectful to paitiehts
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you for your comment. We do also welcome negative information. I apologise for the inconvenience caused by an apparent change of duty which should have been explained to you previously. Receptionists get a bad press, but they work very hard and if you feel that they were disrespectful by discussing their lunch I apologise on their behalf. Regards, Practice manager
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 November 2023
Had an appointment for diabetic foot check / blood pressure and weight .. was seen by a really lovely lady.. who explained what and why she was doing each thing .. made me feel at ease . Very pleasant and polite.
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you so much for your positive comment I will of course pass this onto our staff at the next meeting.
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Review titled Requirements fulfilled
Rated 3 stars out of 5
by Paulette Gilkes - Posted on 13 October 2023
Had a telephone appointment with GP all fine , prescription sent to local pharmacy. Next day I had a face to face appointment with a health care assistant. Very thorough and tests arranged
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you so much that is an amazing comment which sums up that it can work! I am grateful that you have taken the time to add this comment for us, and I will pass onto the staff. Regards, Practice manager
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2023
I've been trying for weeks to book a non urgent appointment only to continuously be told there are none available. Note given up and moving to another GP
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
I am very sorry to hear this. I do apologise. Please contact me if you need too. Regards, Practice manager