The Broadway Surgery
3 Broadway Gardens, Monkhams Avenue, Woodford Green, Essex, IG8 0HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 06 October 2023
Very difficult to get an appointment but once this has been arranged staff are friendly and doctors and nurse go out of their way to help and get to the root of medical problems.
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you for your feedback. I am sorry if there have been any issues booking appointments we are at present finding the demand difficult to address. We are looking to employ another GP which hopefully will help with this. I will pass your positive comments onto all staff. Regards, Practice manager
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Review titled Friendly Practice
Rated 4 stars out of 5
by Desri Omer - Posted on 25 October 2023
Yesterday I attended the diabetic foot clinic. Appointment was on time although I was couple of minutes late. Made to feel welcome, appointment went well, and was not at all rushed. Asked how I felt generally. My record was then read through to update me. Was told when my next appointment would be.
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you for your positive comments. I will pass this onto the member of staff concerned. Uplifting comments are always welcome. Regards, Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Mr S J P Clark - Posted on 25 October 2023
I’ve been with the Broadway surgery since 1979 and never had a problem, GPS all first class, I use them yearly for private appointments always first class
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you very much for your positive response. I will pass on to our doctors. I hope you remain with us for many years to come. Regards, Practice Manager
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Review titled Friendly and efficient service
Rated 4 stars out of 5
by Anonymous - Posted on 04 October 2023
I was dealt with in an efficient and friendly manner by all concerned- I would not hesitate to recommend this surgery
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you very much we really appreciate your faith in us. I will pass onto all staff at our next practice meeting. Regards, practice manager
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Review titled Lazy practice
Rated 2 stars out of 5
by Anonymous - Posted on 01 November 2023
Asked for a drug review , told only telephone appointment was 2 weeks time on 31st Oct over the phone with no time promised On 27th Oct I am called because the Doctor isn’t working on the 31st as booked 2 weeks ago Go in for blood pressure check 25 minutes later and I get seen . While waiting telephone ringing while receptionist discuss what they are doing for lunch Inefficient and especially disrespectful to paitiehts
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you for your comment. We do also welcome negative information. I apologise for the inconvenience caused by an apparent change of duty which should have been explained to you previously. Receptionists get a bad press, but they work very hard and if you feel that they were disrespectful by discussing their lunch I apologise on their behalf. Regards, Practice manager
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 November 2023
Had an appointment for diabetic foot check / blood pressure and weight .. was seen by a really lovely lady.. who explained what and why she was doing each thing .. made me feel at ease . Very pleasant and polite.
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you so much for your positive comment I will of course pass this onto our staff at the next meeting.
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Review titled Requirements fulfilled
Rated 3 stars out of 5
by Paulette Gilkes - Posted on 13 October 2023
Had a telephone appointment with GP all fine , prescription sent to local pharmacy. Next day I had a face to face appointment with a health care assistant. Very thorough and tests arranged
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you so much that is an amazing comment which sums up that it can work! I am grateful that you have taken the time to add this comment for us, and I will pass onto the staff. Regards, Practice manager
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2023
I've been trying for weeks to book a non urgent appointment only to continuously be told there are none available. Note given up and moving to another GP
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
I am very sorry to hear this. I do apologise. Please contact me if you need too. Regards, Practice manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2023
Helpful receptionist, my appointment was on time practice nurse was lovely and put me at ease, I attended for routine smear test and flu jab..
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you for your positive comment. I will ensure all staff are aware of your satisfaction with them. Regards, Practice manager
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Review titled Great doctor
Rated 4 stars out of 5
by Marsha Manning - Posted on 17 October 2023
The Doctor I saw yesterday was extremely helpful and really lovely. She listened to my needs and I was very happy talking to her.
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you so much for those kind words. I will pass onto our doctor as all positive comments are uplifting for all the surgery. Regards, Practice manager