The Broadway Surgery
3 Broadway Gardens, Monkhams Avenue, Woodford Green, Essex, IG8 0HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Needs improving
Rated 2 stars out of 5
by Anonymous - Posted on 14 November 2023
Unfortunately since Covid this practice has become very unorganised especially in their administrative department The appointment system is completely useless as there’s never any appointments when you phone in !! Also there are no blood tests done at the surgery since before Covid !! So that would be great to have that service back again ! All I all I would say I’m not at all satisfied with the service our surgery offers and there is much room for lots of improvement!!
Visited November 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you for your comments and suggestions. I would like to reply with regard to blood tests being taken here at the surgery - Covid did stop that, but not the surgery NHS had to protect staff and patients so this was not physically possible. We are hoping to actually start offering this service again in January. We have increased our admin team with high level staff perhaps you would like to expand on your experience that gives you this opinion? We have an average of 40-60 appointments per day to offer as well as other options ie: eConsult via our website, online booking, pre booking appointments. To be so unhappy is concerning, but I would say please contact me to discuss. Practice manager
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Review titled About My wife's Blood Pressure diagnosis
Rated 4 stars out of 5
by Ramesh SHAH - Posted on 03 November 2023
We were happy with the temp. Doctor . She answered our all questions and was happy to leave the surgery.
Visited November 2023
Review titled The Broadway Surgery
Replied on 20 December 2023
Thank you for your feedback, we welcome all comments so that we can learn from patient experiences. I will pass this onto our locum GP who is our regular locum to maintain continuity for patients. Regards, practice manager
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Review titled Nice experience
Rated 4 stars out of 5
by Anonymous - Posted on 17 November 2023
It was nice experience. All staff is quite cooperative and doctor is very well behaved and having sound knowledge.
Visited November 2023
Review titled The Broadway Surgery
Replied on 27 December 2023
Thank you for your feedback and positive comments. I will ensure this is passed onto all staff at our next practice meeting. Regards, practice manager
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Review titled Good practice
Rated 4 stars out of 5
by Audrey Brent - Posted on 23 November 2023
Doctor called me earlier than expected, went through my symptoms and arranged an in person appointment where she was very thorough. Arranged for an MRI to investigate symptoms. She was pleasant and professional. I was very satisfied with the consultation
Visited October 2023
Review titled The Broadway Surgery
Replied on 19 December 2023
Thank you so much for your positive feedback. I will ensure this is passed onto our clinical staff for their meeting. Regards, practice manager
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Review titled Great practice
Rated 5 stars out of 5
by Lada Laleva - Posted on 23 November 2023
I was very happy with the service of Broadway Surgery. Staff were very polite and helpful. They explained very clearly everything I needed to know. Thank you very much!
Visited October 2023
Review titled The Broadway Surgery
Replied on 19 December 2023
Thank you very much that is such a good thing to hear and I will pass onto the staff at our next practice meeting. Staff really need good feedback as they are so busy sometimes we don't always get it right unintentionally of course. Regards, practice manager
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Review titled Very good surgery
Rated 5 stars out of 5
by Anonymous - Posted on 20 October 2023
I always feel looked after whether in person or via the telephone, if a doctor or a health care professional. The service is always good.
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you very much Positive comments always uplift the staff I will ensure they are passed on. Regards, Practice manager
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Review titled Positive experience
Rated 5 stars out of 5
by Michele Gregory-Hall - Posted on 19 October 2023
Positive experience, very helpful member of staff. Could have been improved by making the follow up blood tests on the same premises rather than having to make an appointment at another location.
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you for your positive comment, we are in the process of starting to take bloods here on site from January 2024. I hope this is something for you if you need. Regards, Practice manager
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Review titled Wonderful doctor
Rated 4 stars out of 5
by Robert Jackson - Posted on 20 October 2023
The GP was superb. She gave me a thorough examination and spent time going into my health issues. She had a warm and caring approach. My only criticism is the fact I had to attempt making the appointment over 3 days despite the fact that I telephoned at 8am each time.
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you for your positive comments I will pass onto our GP. I am sorry for the struggle to book we have many avenues into the surgery as well as telephony services. We advise eConsult via our website and/or online booking. Regards, Practice Manager
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Review titled Fantastic surgery
Rated 5 stars out of 5
by Jacqueline knight - Posted on 19 October 2023
This surgery is brilliant the staff and doctors and nurses are very respectful of me and keep me safe there very helpful could not do with out all the the staff
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you very much Positive comments like this do uplift all the staff I will ensure your comments are passed on.
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Review titled Doctors good at listening and finding solutions.
Rated 3 stars out of 5
by Anonymous - Posted on 31 October 2023
Reception staff need to taught that when a telephone rings it should be answered there and then. I was put onto the holding circuit and held for over 20 minutes at no.3 with no movement & no comment. Rang again at 8am. and it was claimed no appointments left despite reception claiming to open at 8am. How can the practice survive if you cannot make an appointment? Also: Now demanding 3 days rather than 2 days to clear prescription requests.What if your sickness needs prescribed medicines urgently ?
Visited October 2023
Review titled The Broadway Surgery
Replied on 14 December 2023
Thank you for your review. I would like to address your concerns. Our reception team prioritise the telephone as number 1, however what 7000 patient would not be aware of is the number of calls coming in hourly which average between 80-100 during peak time i:e: 0800am with 3 or 4 staff members working it is very difficult if not impossible to answer every call within 6 rings the national average - this is not there and then as it cannot happen. We have many avenues to book appointments as well as our telephony service. We have eConsult via our website, online booking, calling at a later time for pre booking dates. We do not demand that patients wait 72 hours this message was merely a courtesy to inform patients that during times of high demand it may take 72 hours to process routine medication requests. Regards, Practice Manager