The Broadway Surgery
3 Broadway Gardens, Monkhams Avenue, Woodford Green, Essex, IG8 0HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice and great service
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2024
Attended the surgery for the 1st time yesterday since the pandemic. Seen by a lady doctor. She was great and gave me lots of time and attention. Reassured me and I did not feel rushed. Brilliant doctor.
Visited June 2024
The Broadway Surgery has not yet replied.
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Review titled Diabetic check
Rated 2 stars out of 5
by Jenny - Posted on 11 June 2024
Attitude in communication was very abrupt, unfriendly and came across as talking down to someone. Did not say anything as do not want to offend anyone.Practitioner didn’t want to know the problem of infection and brushed aside that NHS do not pay. Was seen out of hours and prescribed antibiotics for 7 days. Enquired about medication but was brushed aside that it is not due and only had it on such and such a date. Clearly, patient care needs reviewing; as felt really upset by the whole experience.
Visited June 2024
The Broadway Surgery has not yet replied.
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Review titled Good Practice
Rated 4 stars out of 5
by Joyce Motion - Posted on 05 June 2024
I thought I was having 2 blood tests but one wasn't necessary. The other was a urine sample needed. The young lady on reception was very helpful in finding me an appt. To see doctor next week.
Visited June 2024
The Broadway Surgery has not yet replied.
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Review titled Friendly practice
Rated 5 stars out of 5
by Moji - Posted on 13 June 2024
Nurse was very funny as usual which made the experience relaxing. Service was prompt and waiting time was minimal. Clean environment and it wasn’t crowded. Overall experience was very good.
Visited June 2024
The Broadway Surgery has not yet replied.
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Review titled Incompetent admin no available doctors
Rated 1 star out of 5
by Frustrated patient - Posted on 25 June 2024
It is extremely frustrating and nearly impossible to book an appointment as there are never any advance bookings available and a very, very limited number of on day appointments available with very large numbers of ill people competing for them. It can take days or weeks to gain an appointment which is very stressful when the problem is urgent. There are no regular doctors and a single different locum each time. There is no follow up or reporting back. No one appears to read or act on letters reporting back from hospitals. Despite many calls and visits and providing copies of hospital letters I could not get the prescription recomended by the hospital until I finally managed to see a locum about a different issue. It is difficult to even get a standard repeat prescription. Some reception staff have been pleasant and helpful and competent, but others have not. I understand that they are limited by the lack of doctors. The locums have mainly been helpful although time constrained when I have managed to see them, but I have to try to explain all extensive past history each time and can never arrange any follow up with the same or any doctor, just try again on the 8am phone lottery to hope to see any new locum and explain it all again.
Visited June 2024
The Broadway Surgery has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Linda wylde - Posted on 29 June 2024
I was very satisfied with my doctors appointments. All my questions were answered and dealt with. Got an appointment by phone then in person next day
Visited June 2024
The Broadway Surgery has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 29 June 2024
I was able to see a doctor in the afternoon of the same day that I called. The wait trying to get through to the surgery in the morning was worth it.
Visited June 2024
The Broadway Surgery has not yet replied.
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Review titled Nice practice.
Rated 1 star out of 5
by Anonymous - Posted on 08 June 2024
Face to face appointment with a Locum GP at this surgery. I was seen on time and received the help I needed. Reception staff on duty that morning were very nice and friendly.
Visited June 2024
The Broadway Surgery has not yet replied.
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Review titled Great nurse appointment
Rated 4 stars out of 5
by Anonymous - Posted on 05 June 2024
The nurse was extremely helpful and took time to ask questions and give advice in addition to carrying out my smear test very gently and carefully. I was very happy to see her.
Visited June 2024
The Broadway Surgery has not yet replied.
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Review titled Once you have an appointment, it’s great
Rated 3 stars out of 5
by Anonymous - Posted on 11 June 2024
Hard to get an appointment without walking in to book in person (phone lines cut out, can’t book advance non-urgent appointments) but once you’re in, the practitioners are great.
Visited June 2024
The Broadway Surgery has not yet replied.