The Broadway Surgery
3 Broadway Gardens, Monkhams Avenue, Woodford Green, Essex, IG8 0HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Diabetic check
Rated 2 stars out of 5
by Jenny - Posted on 11 June 2024
Attitude in communication was very abrupt, unfriendly and came across as talking down to someone. Did not say anything as do not want to offend anyone.Practitioner didn’t want to know the problem of infection and brushed aside that NHS do not pay. Was seen out of hours and prescribed antibiotics for 7 days. Enquired about medication but was brushed aside that it is not due and only had it on such and such a date. Clearly, patient care needs reviewing; as felt really upset by the whole experience.
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your feedback Jenny. I am sorry your experience was not to your expectation. I will discuss at out next practice meeting. If you wish to see a different practitioner please email the surgery email for another appointment. Regards, practice manager
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Review titled Good Practice
Rated 4 stars out of 5
by Joyce Motion - Posted on 05 June 2024
I thought I was having 2 blood tests but one wasn't necessary. The other was a urine sample needed. The young lady on reception was very helpful in finding me an appt. To see doctor next week.
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your feedback Joyce. We are happy that the reception team were able to accommodate your needs. I will ensure all staff are made aware at out next practice meeting. Regards, practice meeting
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Review titled Friendly practice
Rated 5 stars out of 5
by Moji - Posted on 13 June 2024
Nurse was very funny as usual which made the experience relaxing. Service was prompt and waiting time was minimal. Clean environment and it wasn’t crowded. Overall experience was very good.
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you Moji for your positive comments, and we are glad your patient journey was satisfactory. I will ensure our practice nurse is made aware of your experience. Regards, practice manager
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Review titled Incompetent admin no available doctors
Rated 1 star out of 5
by Frustrated patient - Posted on 25 June 2024
It is extremely frustrating and nearly impossible to book an appointment as there are never any advance bookings available and a very, very limited number of on day appointments available with very large numbers of ill people competing for them. It can take days or weeks to gain an appointment which is very stressful when the problem is urgent. There are no regular doctors and a single different locum each time. There is no follow up or reporting back. No one appears to read or act on letters reporting back from hospitals. Despite many calls and visits and providing copies of hospital letters I could not get the prescription recomended by the hospital until I finally managed to see a locum about a different issue. It is difficult to even get a standard repeat prescription. Some reception staff have been pleasant and helpful and competent, but others have not. I understand that they are limited by the lack of doctors. The locums have mainly been helpful although time constrained when I have managed to see them, but I have to try to explain all extensive past history each time and can never arrange any follow up with the same or any doctor, just try again on the 8am phone lottery to hope to see any new locum and explain it all again.
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
thank you for your feedback. I am sorry we have not been able to provide you with the patient journey you expected. We do not have three regular doctors rotating across five days, then we have additional locum to provide extra cover for the huge patient demand. Our average appointment time is 2 weeks in line with the national average. Our doctors read all letters scanned in daily from any source to patient notes. We have addressed our prescribing policies within the last year, and there have been many changes. Regards, practice manager
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Review titled Good practice
Rated 5 stars out of 5
by Linda wylde - Posted on 29 June 2024
I was very satisfied with my doctors appointments. All my questions were answered and dealt with. Got an appointment by phone then in person next day
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you Linda for your feedback. It is lifting to hear that patients are receiving the care they deserve from the practice. I will ensure all the staff are made aware at the next practice meeting. Regards, practice manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 29 June 2024
I was able to see a doctor in the afternoon of the same day that I called. The wait trying to get through to the surgery in the morning was worth it.
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your feedback. We are pleased we were able to provide you with your appointment of choice on the day. Regards, practice manager
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Review titled Nice practice.
Rated 1 star out of 5
by Anonymous - Posted on 08 June 2024
Face to face appointment with a Locum GP at this surgery. I was seen on time and received the help I needed. Reception staff on duty that morning were very nice and friendly.
Visited June 2024
Review titled The Broadway Surgery
Replied on 05 August 2024
Thank you very much for this response. I am so pleased we were able to provide everything you required. I will ensure all staff are made aware of this feedback. Regards, practice manager
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Review titled Great nurse appointment
Rated 4 stars out of 5
by Anonymous - Posted on 05 June 2024
The nurse was extremely helpful and took time to ask questions and give advice in addition to carrying out my smear test very gently and carefully. I was very happy to see her.
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your positive feedback. I will ensure our practice nurse is made aware. It is good to hear of good patient experiences. Regards, practice manager
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Review titled Once you have an appointment, it’s great
Rated 3 stars out of 5
by Anonymous - Posted on 11 June 2024
Hard to get an appointment without walking in to book in person (phone lines cut out, can’t book advance non-urgent appointments) but once you’re in, the practitioners are great.
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Thank you for your positive feedback. I am sorry you have had difficulty in booking appointments as we do book two weeks in advance. I will pass onto to all staff that you are happy with our overall service. Regards, practice manager
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Review titled As suggested - great practice
Rated 5 stars out of 5
by Rayden - Posted on 08 June 2024
I got an appointment and pleased that I had the option of telephone or coming in. I chose to come in which was clearly the right option as I was referred to go to A&E immediately. So naturally pleased I had gone in but a bit apprehensive.
Visited June 2024
Review titled The Broadway Surgery
Replied on 06 August 2024
Dear Rayden, thank you for your feedback. I am very pleased that we were able to provide options and our doctor was able to assist with the pathway to A&E. We do hope you have recovered. Regards, practice manager