The Cambridge Practice
Aldershot Centre For Health, Hospital Hill, Aldershot, Hampshire, GU11 1AYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Outstanding Staff
Rated 5 stars out of 5
by Sulle Alhaji - Posted on 21 May 2024
This morning I received a telephone consultation regarding my medication. The Clinical Pharmacist was outstanding, knowledgeable, empathetic and listened to me, then gave excellent and clear advice. This made me feel like the NHS really have my best interest at heart and are looking after my wellbeing. On reflection, since leaving the army (2019), I've received excellent medical care from all the NHS personnel I've had the pleasure of dealing with. Thank you for your service.
Visited May 2024
Review titled The Cambridge Practice
Replied on 22 May 2024
On behalf of The Cambridge Practice, We are pleased you had a pleasant experience and encounter with our service. We continuously strive to ensure that we deliver an effective service that is responsive and caring towards our patients in a safe and well led manner. Your positive feedback is important to us. Thank you kindly for your compliment. It will be shared with all the practice staff. We appreciate your kind words. Practice Business Managing Partner.
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Review titled Great member of staff
Rated 5 stars out of 5
by Sharon Harvey - Posted on 22 May 2024
The telephonist was so helpful this morning. Her understanding of my medical problem was treated with respect.. she was extremely professional. She offered to follow up the issue of my Fit note. I am so grateful to this young Lady. Well done xxx
Visited May 2024
Review titled The Cambridge Practice
Replied on 22 May 2024
On behalf of The Cambridge Practice, We are pleased you had a pleasant experience and encounter with our service. We continuously strive to ensure that we deliver an effective service that is responsive and caring towards our patients in a safe and well led manner. Your positive feedback is important to us. Thank you kindly for your compliment. It will be shared with all the practice staff. We appreciate your kind words. Practice Business Managing Partner.
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Review titled Exceptional Service from one particular Doctor
Rated 5 stars out of 5
by Jacqui & Tony - Posted on 22 May 2024
Just want to say how grateful we are for the excellent service provided by a female doctor at the Cambridge Practice. Dr. H is exceptional in her diligence to investigate any condition that we’ve presented to her and is tireless in resolving the issue. She’s conscientious and second to none in treating her patients. Thanks Dr. H, we really appreciate you being there. Sincerely Jacqueline Gunn.
Visited May 2024
Review titled The Cambridge Practice
Replied on 23 May 2024
On behalf of The Cambridge Practice, We are pleased you had a pleasant experience and encounter with our service. We continuously strive to ensure that we deliver an effective service that is responsive and caring towards our patients in a safe and well led manner. Your positive feedback is important to us. Thank you kindly for your compliment. It will be shared with all the practice staff. We appreciate your kind words. Practice Business Managing Partner.
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Review titled Poor service
Rated 3 stars out of 5
by Pamela Fitzwilliams - Posted on 27 March 2024
I submitted a request for a prescription on the NHS app, five days later it was still not approved. This was not a complicated prescription it is a repeat that I have every month, so why it actually has to be approved I fail to understand. I eventually rang the surgery at 9am to find out what had happened, as I was going away the next day for a week and really needed to take the item with me. I was told that it would be seen by the doctor straight away. At 1pm still nothing had happened so I call the surgery yet again, The receptionist went away to speak to the duty doctor, who then approved the prescription there and then and I was able to pick it up that afternoon. All this hassle was really uneccesary and I feel very disappointed in the surgery, which seems to have no sense of urgency at all.
Visited March 2024
Review titled The Cambridge Practice
Replied on 11 April 2024
On behalf of The Cambridge Practice, We are sorry you had such an unpleasant experience and encounter with our service. We continuously strive to ensure that we deliver an effective service that is responsive and caring towards our patients in a safe and well led manner. Your feedback is important to us. It helps us improve the way we deliver our care. If you would like us to look into your concern in more detail please contact us directly via email at thecambridge.practice@nhs.net, FAO: Practice Business Managing Partner. We will try to help resolve your issue.
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Review titled Good service
Rated 5 stars out of 5
by Antonio - Posted on 22 March 2024
The medication review done in Mar 22nd 2024 was very well taken care of and very professional. Overall, Cambridge Practice privides very good and has excellent professionals. It is needed more professionals on the practice to improve service availability, provide additional bandwidth.
Visited March 2024
Review titled The Cambridge Practice
Replied on 11 April 2024
On behalf of The Cambridge Practice, We are pleased you had a pleasant experience and encounter with our service. We continuously strive to ensure that we deliver an effective service that is responsive and caring towards our patients in a safe and well led manner. Your positive feedback is important to us. Thank you kindly for your compliment. It will be shared with all the practice staff. We appreciate your kind words. Practice Business Managing Partner.
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Review titled Great Communication
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2024
Having been unable to get my repeat prescription as my normal chemist was out of stock. I emailed The Cambridge Practice explaining my situation and asked them for advice. I received a reply the same day saying I could go to any chemist to get this item, but not only that they themselves had rung around the chemist and was able to let me know which chemist I could go to. This was what I did and got my prescription so we'll done Cambridge Practice & a big Thank you
Visited February 2024
Review titled The Cambridge Practice
Replied on 19 February 2024
On behalf of The Cambridge Practice, We are pleased you had a pleasant experience and encounter with our service. We continuously strive to ensure that we deliver an effective service that is responsive and caring towards our patients in a safe and well led manner. Your positive feedback is important to us. Thank you kindly for your compliment. It will be shared with all the practice staff. We appreciate your kind words. Practice Business Managing Partner.
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Review titled Appointment system does not work
Rated 1 star out of 5
by Anonymous - Posted on 13 January 2024
The Cambridge Practice web site states that patients can use patient access. It says "Patient Access Our systems connect to popular online access apps. Once you have registered these enable you to book appointments" However, once you log into patient access, you are given the message: "Message from your GP practice: Welcome to The Cambridge Practice. We are currently not using this service please contact the surgery." Which means that patients have to get past the telephone bouncers that guard the surgery from sick and ill people. In desperation (I am very unwell) I booked a private GP (at great cost). The booking took 2 minutes online and I wasn't harassed by rude, nosey and incompetent reception staff.
Visited January 2024
Review titled The Cambridge Practice
Replied on 15 January 2024
On behalf of The Cambridge Practice, We are sorry you had such an unpleasant experience and encounter with our service. We continuously strive to ensure that we deliver an effective service that is responsive and caring towards our patients in a safe and well led manner. Your feedback is important to us. It helps us improve the way we deliver our care. If you would like us to look into your concern in more detail please contact us directly via email at thecambridge.practice@nhs.net, FAO: Practice Business Managing Partner. We will try to help resolve your issue.
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Review titled Totally inadequate
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2023
I had a blood test Friday & received this text message on Monday. "Your blood tests show your vitamin D levels are a little low. Please purchase some replacement over the counter from the pharmacy & rebook a blood test in 4 months. No readings are shown, not even on nhs app. Every one is asking what those reading levels are.
Visited November 2023
Review titled The Cambridge Practice
Replied on 05 December 2023
On behalf of The Cambridge Practice, We are sorry you had such an unpleasant experience and encounter with our service. We continuously strive to ensure that we deliver an effective service that is responsive and caring towards our patients in a safe and well led manner. Your feedback is important to us. It helps us improve the way we deliver our care. If you would like us to look into your concern in more detail please contact us directly via email at thecambridge.practice@nhs.net, FAO: Practice Business Managing Partner. We will try to help resolve your issue.
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Review titled Gone down hill
Rated 1 star out of 5
by Anonymous - Posted on 21 September 2023
Trying to get an appointment at this doctors is impossible, but when you do the waiting room is empty. They advise us to do an e consult and then you will be advised if you either will get a call back from the doctors or an appointment. Just had a text back from the doctors advising me that my appointment by telephone call will be on 9/10/3023, it’s a joke I will probably be better by then, as it’s nearly three weeks away. Called the doctors surgery to make sure this is correct and the receptionist, who was not interested what so ever has put me on a call back for today?? Why keep telling us that there are no appointments yet there obviously is? No wonder 111 is called a lot and A&E is really busy as it feels like our doctors don’t really care anymore. Will wait to see if I get a call.
Visited September 2023
Review titled The Cambridge Practice
Replied on 21 September 2023
On behalf of The Cambridge Practice, We are sorry you had such an unpleasant experience and encounter with our service. We continuously strive to ensure that we deliver an effective service that is responsive and caring towards our patients in a safe and well led manner. Your feedback is important to us. It helps us improve the way we deliver our care. If you would like us to look into your concern in more detail please contact us directly via email at thecambridge.practice@nhs.net, FAO: Practice Business Managing Partner. We will try to help resolve your issue.
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Review titled Great Service
Rated 4 stars out of 5
by Anonymous - Posted on 15 July 2023
I have been experiencing some symptoms which I associated with a medication that I have been taking - so, I emailed the practice. I was contacted quite quickly after by a very knowledgeable member of staff. She discussed the symptoms, appreciated my concerns and explained the options available to me. We agreed on a plan and I’m really happy with what has been agreed. I cannot complain about this Gp / Patient interaction
Visited July 2023
Review titled The Cambridge Practice
Replied on 17 July 2023
On behalf of The Cambridge Practice, We are pleased you had a pleasant experience and encounter with our service. We continuously strive to ensure that we deliver an effective service that is responsive and caring towards our patients in a safe and well led manner. Your positive feedback is important to us. Thank you kindly for your compliment. It will be shared with all the practice staff. We appreciate your kind words. Practice Business Managing Partner.