The Central Surgery
Brooksby Drive, Oadby, Leicester, Leicestershire, LE2 5AAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Does anyone ever answer the phone?
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2024
I rang 15 times between 8am and 8.35 and kept getting the “this line is busy” message. No queuing facility so you just need to keep calling back. Eventually got through but then the phone just rang and rang and rang. 9 minutes of ringing and still nothing. This is not a one off, it happens every time i try to call the surgery/ the only way to get an appointment is to drive to the surgery at 8am and ask at the counter. The situation is not fit for purpose. How can you have a gp practice that refuses to answer the phone when that is the only means of contact that they allow (no online contact available, which, in itself is ridiculous). Terrible service and it doesn't look like it will improve any time soon. Really the CQC should intervene. Not entirely sure how it achieved its current rating. Perhaps I’m just unlucky and everyone else gets a great service but I doubt it.
Visited March 2024
Review titled The Central Surgery
Replied on 07 June 2024
Dear Patient Thank you for taking your time to leave us feedback. We are sorry to hear that you have had difficulty getting through on our telephones. We have responded to patient feedback by installing a new digital telephone system. The system allows you to request a call back whilst keeping your position in the queue. We hope this will make it easier for patients to get through in the future. Kind Regards The Central Surgery
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Review titled Not fit for purpose .
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2024
My husband is a cancer patient and needed some very important bloods to be taken. These were done …but only to find out weeks later that the bloods were not labelled, so obviously was not sent away because nobody knew who the bloods belonged too. How can this be acceptable? Why are we not heard? How can this surgery still be allowed to open their doors.?
Visited January 2024
Review titled The Central Surgery
Replied on 25 January 2024
Dear Patient Thank you for taking the time to give us your feedback. I'm sorry to hear there was an issue with your husband's blood tests. In order to be able to investigate what happened could you please send us the patient contact details either by email to centralsurgery1@nhs.net or by visiting our website and using the Accurx link to send us a message. We take all feedback seriously and would like to look into your concerns. Kind regards The Central Surgery
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Review titled Fantastic surgery
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2024
My son was staying with me and needed a doctor's appointment as a temporary resident because of a dog bite. He was seen the same day, given great treatment and the staff couldn't be more helpful
Visited January 2024
Review titled The Central Surgery
Replied on 19 February 2024
Dear Patient Thank you for taking the time to leave us your feedback. I am very glad to hear you had a positive experience while using our service. I will pass your kind comments on to the team. Kind regards The Central Surgery
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Review titled Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2024
Since this practice changed hands, it has become not fit for purpose. My mother has tried to get asthma reviews for months now after having worsening symptoms and a trip to A&E resulting in steroids being prescribed. The most she has ever got from the surgery is a telephone call from a nurse (after calling many times to even get this). No peak flow test (as would be usual), no physical examination and the nurse saying they have restrictions on what they can prescribe/recommend. This results in the nurse saying my mother will need to call back for a new appointment with a doctor - which she simply has been unable to get. You have to call in excess of 100 times every time you want to book an appointment. They rarely give face to face appointments, even when a pharmacist or private insurance medical professional has said you should be seen. Everyone says the same about this practice - it is notorious in Oadby. It is just bizarre that it is still running. My family are moving to a different surgery.
Visited January 2024
Review titled The Central Surgery
Replied on 09 January 2024
Dear Patient I am sorry to hear that your mother has had a negative experience at the surgery. If she would like to provide us with her name, either by email at centralsurgery1@nhs.net or by visiting our website and sending us a message via Accurx, we will be happy to answer her concerns. Kind regards The Central Surgery
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Review titled Fairly good service
Rated 4 stars out of 5
by Anonymous - Posted on 13 December 2023
The staff at the practice are always polite and helpful and do their best in often difficult circumstances
Visited December 2023
Review titled The Central Surgery
Replied on 13 December 2023
Dear Patient Thank you for taking the time to give us your feedback. I'm happy to hear that the team provided helpful service, I will pass your comments on to the team. Kind regards The Central Surgery
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Review titled Unbelievable
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2024
After desperately trying to reach bynphone i managed to get myseto the surgery in person, struggling for breath and with an 8 year old in tow! To be told id have to take myself to a&e despite explaining this wasnt an option!! They couldn't even call an ambulance???? I cant imagine being in any other public place and receiving that little care to be honest! A shop keeper, publican or joe bloggs on the street would have done more to help
Visited December 2023
Review titled The Central Surgery
Replied on 21 March 2024
Dear Patient Thank you for taking the time to leave us your feedback. We take all complaints seriously and we would like the opportunity to investigate what happened on this occasion. We would be grateful if you could send us your contact details either by emailing centralsurgery1@nhs.net or via the Accurx app on our website so that we can look into what occured. Kind regards The Central Surgery
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Review titled The worst GP practice
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2023
Never get an appointment, they never do what they say there going to do. Never phone you back. Never communicate with the hospital. No gp's to speak of. Has slowly descended into chaos. Should be closed, can you put them in special measures.
Visited December 2023
Review titled The Central Surgery
Replied on 12 December 2023
Dear Patient Thank you for your feedback. I am sorry to hear you have had a negative experience with the Surgery. We would like to address your concerns with you to see how we can help so please contact us by email on centralsurgery1@nhs.net or telephone 01162712175 so that we can look into the issues for you. Kind regards The Central Surgery
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Review titled Total disgrace
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2023
Trying to get through to this surgery drains the life out of me. You ring when they tell you to ring at 8am and it takes a ridiculous amount of calls until you get put on hold for 33 minutes (my latest hold time) the doctors are very rude and don’t seem like they even care about patients. The most annoying thing is when the doctor calls back it seems like they haven’t even read any of your medical history as they always ask you to try and remember years worth of medications you’ve been on and how long for. Ridiculous! My latest encounter was with a very rude doctor who talked down to me after ringing because I found a lump. No sensitivity on their part, and a patronising response to me getting it checked out. Disgraceful!
Visited October 2023
Review titled The Central Surgery
Replied on 04 January 2024
Dear Patient Thank you for your feedback. In order to address your comments fully we would be grateful if you would provide us with your details, please contact us via the AccuRx app on our website www.thecentralsurgeryoadby.co.uk. Kind regards The Central Surgery
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Review titled Service virtually non existent
Rated 1 star out of 5
by CHRISTOPHER LYMN - Posted on 18 October 2023
A phone line permanently engaged, a website never available and attempts to book in at the counter refused. I have just obtained a phone call by asking for 'a triage booking' which has never been suggested before. A neighbour using a nearby surgery is answered at once and routinely gets a same day appointment. Brooksby Drive, which we have been with since 1985,is a shadow of itself and seems to avoid contact at every opportunity. Obviously a staffing problem. What is the meaning of the' s' in the nhs?
Visited October 2023
Review titled The Central Surgery
Replied on 04 January 2024
Dear Mr Lymn Thank you for your feedback. I'm sorry to hear you've had a negative experience while accessing care at The Central Surgery. We have operated a triage system for our GP appointments for some time now and all our GP appointments are bookable on the day either face to face or by telephone. If you would like to discuss any particular aspect of our system we would be happy to speak with you. Please contact us via the AccuRx app on our website www.thecentralsurgeryoadby.co.uk. Kind regards The Central Surgery
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Review titled Very helpful staff and doctors
Rated 5 stars out of 5
by Anonymous - Posted on 07 August 2023
The reception staff are very helpful and friendly. The prescribing Pharmacist and nurses have been very helpful and friendly. The Doctors have also given us professional care and attention.
Visited August 2023
Review titled The Central Surgery
Replied on 29 July 2024
Dear Patient Please accept our sincere apologies for not responding to your kind review sooner. It makes a huge difference to the team when they receive nice and positive feedback, I will happily pass your comments on to the team. Kind regards The Central Surgery