The College Practice
50-52 College Road, Maidstone, Kent, ME15 6SBContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about The College Practice.
Reviews
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Review titled My experience
Rated 4 stars out of 5
by Subramaniam A - Posted on 24 January 2024
On the day of my E-consultation my surgery informed that my medication (inhaler) was issued on the 15th January. However, my chemist, Boots of Maidstone, have yet to receive the prescription from my GP. Could the prescription be sent to Boots please so that I can collect my inhaler ASAP. Thanks.
Visited January 2024
Provided by Working Feedback
Review titled The College Practice
Replied on 17 July 2024
Dear Patient Thank you for taking the time in leaving your review. All comments are important to us and something we learn from. I have forwarded your comment to our wider team.
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Review titled My experience
Rated 4 stars out of 5
by Louise H - Posted on 24 January 2024
How quickly I was able to get an appointment was good. Once at the surgery, I was able to check in easily and I didn’t have to wait a long time for my appointment. I hope this level of service continues!
Visited January 2024
Provided by Working Feedback
Review titled The College Practice
Replied on 17 July 2024
Dear Patient, Thank you for taking the time in leaving your review. All comments are important to us and something we learn from. I have forwarded your comment to our wider team. It’s lovely to read that my team are always helpful. Thank you once again.
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Review titled My experience
Rated 1 star out of 5
by Margaret S - Posted on 24 January 2024
Thrilled to get an early morning appointment with out much trouble. Got there 8.45 for 8.50 appointment. Didnt get called till 9.50 because locum couldnt login After examination asked for paper prescription but not possible So left to let doctor see next one and she promised to send it electronically Checked later with pharmacy it hadnt arrived
Visited January 2024
Provided by Working Feedback
Review titled The College Practice
Replied on 17 July 2024
Dear Patient, Thank you for taking the time to feedback on the service you had received at the College Road Surgery. Your feedback has been forwarded to the Admin Lead who has passed your comment to the team members involved in your care. Feedback is always welcomed from patients to help us review our services and maintain good patient care.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2024
I was grateful for the good service, especially to beable to discuss my problem, with a call back system. The receptionist , as always, was most helpful.
Visited January 2024
Provided by Working Feedback
Review titled The College Practice
Replied on 17 July 2024
Dear Patient, Thank you for taking the time in leaving your review. All comments are important to us and something we learn from. I have forwarded your comment to our wider team. Its lovely to read that my team are always helpful and lovely. Thank you once again.
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 24 January 2024
Had appointment on Wednesday 17th January 6.45pm for 2nd shingles vaccine. I walked from home and received a phone call saying that surgery had suddenly realised that no vaccine was available . I was 5 minutes away from the surgery. Not terribly impressed. Next appointment is now13 February.
Visited January 2024
Provided by Working Feedback
Review titled The College Practice
Replied on 17 July 2024
Dear Patient, Thank you for taking the time in leaving your review. All comments are important to us and something we learn from. I have forwarded your comment to our wider team.
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2024
I felt listened to by the practitioner who saw me. She was kind and attentive and I felt she wanted to help me find the issue. I have previously been dismissed by doctors and was expecting the same treatment but she was great and talked through her thoughts and next steps. She assured me she’d contact me in the future to follow up. I was seen quickly and was able to make a follow up appointment with ease.
Visited January 2024
Provided by Working Feedback
Review titled The College Practice
Replied on 17 July 2024
Dear Patient Thank you for taking the time in leaving your review. All comments are important to us and something we learn from. I have forwarded your comment to our wider team. Its lovely to read that my team are always helpful and lovely. Thank you once again.
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Review titled My experience
Rated 3 stars out of 5
by Christine P - Posted on 24 January 2024
I was told a doctor would ring but it was the pharmacist first thing she said was you need to go statins never told me my reading I asked the readings which had gone down she was surprised that I had the readings from the last 2 Years so op out not take the statins if the readings had gone up I might have considered the statins I was disappointed that I didn’t talk to a doctor which I asked for
Visited January 2024
Provided by Working Feedback
Review titled The College Practice
Replied on 17 July 2024
Dear Patient, Thank you for taking the time in leaving your review. All comments are important to us and something we learn from. I have forwarded your comment to our wider team for review.
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Review titled Reassuring appointment
Rated 5 stars out of 5
by Jeremy H - Posted on 25 January 2024
The doctor was very patient and understanding and caring. Hopefully I will ser her again for resolution of my ailments.
Visited January 2024
Provided by Working Feedback
Review titled The College Practice
Replied on 17 July 2024
Dear Patient, Thank you for taking the time in leaving your review. All comments are important to us and something we learn from. I have forwarded your comment to our wider team. It's lovely to read that my team are always helpful and lovely. Thank you once again.
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Review titled Diabetic review
Rated 3 stars out of 5
by Terrie Jarrett - Posted on 12 March 2024
Had a diabetic review which was very professional and understanding. She was very thorough going through all aspects Also very helpful in sorting out my new tablets that the hospital had recommended me to use Thank you, seeing see her was a good experience
Visited January 2024
Review titled The College Practice
Replied on 17 July 2024
Dear Patient, Thank you for taking the time in leaving your review. All comments are important to us and something we learn from. I have forwarded your comment to our wider team. It’s lovely to read that my team are always helpful and lovely. Thank you once again.
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 24 January 2024
I submitted a request via econsult for a Fitnote extension for an on-going medical issue. I didn’t receive my a copy of my econsult submission via e-mail as requested. I then received a text message to inform me that a face-to-face consultation had been arranged which got cancelled due to staff sickness. I then spoke to the receptionist + arranged for a telephone consultation. I received a text message the day before reminding me of my face-to-face appointment. I spoke to another receptionist to confirm my telephone consultation + was informed that it was actually a face-to-face appointment which she managed to change to a telephone consultation. Her attitude sucked!! So much stress for a Fitnote extension!!!!!
Visited January 2024
Provided by Working Feedback
Review titled The College Practice
Replied on 17 July 2024
Dear Patient Thank you for taking the time to leave your review and commenting on the service you have received from The College Practice. I am sorry to read that the practice has failed to meet your expectations and as of that of a negative experience. Your comments are important to us and shall be shared with the Senior Management Team as part of our learning and development. If you would like a contact from one of our colleagues, please leave your details via the attached link (below) and one of the management team will be in contact within 3 working days. https://www.thecollegepractice.co.uk/about-us/have-your-say/compliments-and-suggestions/