The College Practice
50-52 College Road, Maidstone, Kent, ME15 6SBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 25 January 2024
The reassurance I received that the eruption on my cheek was benign was most welcome. To avoid others continually asking if I’d had it checked out I was given the most bizarre advice I have ever received from any doctor - grow a beard! Following doctor’s orders, that I’m now doing! In respect of another matter. I have been asked to supply blood pressure results but I do not have a device to do it at home and when I went into the surgery the machine there could only record my weight. In that connection my weight continues to give me cause for concern, particularly since the machine advised that I would now be classified as seriously obese.
Visited January 2024
Provided by Working Feedback
Review titled The College Practice
Replied on 17 July 2024
Dear Patient, Thank you for taking the time in leaving your review. All comments are important to us and something we learn from. I have forwarded your comment to our wider team.
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Review titled My experience
Rated 1 star out of 5
by Jeffrey T - Posted on 24 January 2024
After 5 weeks I am still unable to get a copy of my MRI scan which I need to discuss with my osteopath . I need this for her to determine my treatment. "Wear and tear" is not sufficient detail for a professional to advise treatment. The scan was originally requested over 5 months ago
Visited January 2024
Provided by Working Feedback
Review titled The College Practice
Replied on 17 July 2024
Dear Patient, Thank you for taking the time in leaving your review. All comments are important to us and something we learn from. I have forwarded your comment to our wider team.
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Review titled My experience
Rated 3 stars out of 5
by Anonymous - Posted on 24 January 2024
Receptionist tried her best to explain the reason why i hadnt received my prescription , it was because it hadnt been signed off by Doctor .
Visited January 2024
Provided by Working Feedback
Review titled The College Practice
Replied on 17 July 2024
Dear Patient Thank you for taking the time to leave your review and commenting on the service you have received from The College Practice. I am sorry to read that the practice has failed to meet your expectations and as of that of a negative experience. Your comments are important to us and shall be shared with the Senior Management Team as part of our learning and development. If you would like a contact from one of our colleagues, please leave your details via the attached link (below) and one of the management team will be in contact within 3 working days. https://www.thecollegepractice.co.uk/about-us/have-your-say/compliments-and-suggestions/
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Review titled My experience
Rated 3 stars out of 5
by Anonymous - Posted on 24 January 2024
The care of the nurse who was obviously under a lot of pressure due to running behind (my appointment was over 30 minutes late).
Visited January 2024
Provided by Working Feedback
Review titled The College Practice
Replied on 17 July 2024
Dear Patient Thank you for taking the time to leave your review and commenting on the service you have received from The College Practice. I am sorry to read that the practice has failed to meet your expectations and as of that of a negative experience. Your comments are important to us and shall be shared with the Senior Management Team as part of our learning and development. If you would like a contact from one of our colleagues, please leave your details via the attached link (below) and one of the management team will be in contact within 3 working days. https://www.thecollegepractice.co.uk/about-us/have-your-say/compliments-and-suggestions/
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Review titled My experience
Rated 5 stars out of 5
by Brian B - Posted on 25 January 2024
From my initial contact on engage and consult the response was a quick telephone call and .transferred to a face to face doctor appointment and was advised to visit A&E where a CT brain scan and other tests were carried out, all within one week. From the doctor's face to face recommendations a letter was produced to attend A&E which I did, the CT scan and tests were carried out in a single day. First class service. Maureen Brooks.
Visited January 2024
Provided by Working Feedback
Review titled The College Practice
Replied on 17 July 2024
Dear Patient, Thank you for taking the time in leaving your review. All comments are important to us and something we learn from. I have forwarded your comment to our wider team. Its lovely to read that my team are always helpful and lovely. Thank you once again.
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Review titled My experience
Rated 3 stars out of 5
by Phyllis H - Posted on 24 January 2024
I've not received a reply to my engage consult sent this morning about a prescription that my pharmacy say they haven't received. I will run out of Amlodipine on Friday morning.
Visited January 2024
Provided by Working Feedback
Review titled The College Practice
Replied on 17 July 2024
Dear Patient, Thank you for taking the time in leaving your review. All comments are important to us and something we learn from. I have forwarded your comment to our wider team for review.
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Review titled Frustrating and unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2024
I am not sure exactly where to start with this surgery. To keep it brief: the service has deteriorated immensely over the last five years. The practice took on two other surgeries and since then things have got worse for all of them. It is now almost impossible to get through to the surgery by telephone, online contact is required for appointments and other queries but so many conditions are not viable for this option with the system saying you have to speak to the surgery. However you then wait an hour to get through and there are no ok the day appointments left. Queries about prescriptions and test results safe limited to two hour sessions in the day and the lines are always busy and you cannot get through. The receptionists in person also cannot speak to them to assist if you pop in in person. So you resort to asking online and end up with an unsatisfactory response by text requiring you to make further contact. On more than two occasions the information I was given was wrong as they had not taken into account the information in my notes. I then had to go through the whole system again to get an appointment with the GP who then told me what I had been told was wrong and further meds were needed. This is not uncommon. Return communication from the surgery is only ever by text and this allows no room for clarification or discussion resulting in further contact being needed and wasting everyone’s time. When you can speak to a GP it is usually on the phone and most GPs are so rushed they don’t have time to listen properly. on the last two occasions A medical professional actually sniggered at me and the next one I spoke to about the same issue made an urgent 2 week referral. Neither actually listened to what I was saying with the second cutting me off constantly and being rude. There are one or two excellent GPs but they are so popular it is extremely difficult to see them and this is made worse by the processes the surgery has in place (you can only book appointments 2 weeks in advance). It is again impossible to get a follow up appointment with a GP who has requested you see them again to discuss next steps. I have been trying since the beginning of November to do this. The staff who answer the phones and the staff on the reception are good and try to be helpful but they are tied by the processes the surgery have in place which at times feel utterly obstructive.
Visited January 2024
Review titled The College Practice
Replied on 17 July 2024
Dear Patient Thank you for taking the time to leave your review and commenting on the service you have received from The College Practice. I am sorry to read that the practice has failed to meet your expectations and as of that of a negative experience. Your comments are important to us and shall be shared with the Senior Management Team as part of our learning and development. If you would like a contact from one of our colleagues, please leave your details via the attached link (below) and one of the management team will be in contact within 3 working days. https://www.thecollegepractice.co.uk/about-us/have-your-say/compliments-and-suggestions/
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Review titled My experience
Rated 2 stars out of 5
by Yemilet V - Posted on 25 January 2024
I had to run towards the surgery earlier than scheduled because the nurse didn't know what was my appointment for and thinking ut was for blood tests she asked to call or go to the surgery as soon as possible to reschedule. I had to leave work early and go through a lot of traffic to be told to wait until my appointment was scheduled to be seen. I am pregnant, third trimester now, stress is not what I currently need.
Visited January 2024
Provided by Working Feedback
Review titled The College Practice
Replied on 17 July 2024
Dear Patient, Thank you for taking the time in leaving your review. All comments are important to us and something we learn from. I have forwarded your comment to our wider team.
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Review titled No access to appointments for the vulnerable
Rated 2 stars out of 5
by Teresa Rogers - Posted on 14 December 2023
I attended the practice for a blood test on the 12th Dec 2023. While waiting an elderly man went to the reception and asked for an appointment with a doctor. The receptionist told him that the practice did not give out appointments and the man would have to book one using the online facility. He explained that he found it difficult to do this on his phone, she said there was no other way of getting an appointment. He sat down and started to press buttons on his phone. After a while he returned to the reception and explained he was having trouble. The receptionist said that she would not arrange an appointment for him and the only way was to use the online facility. He sat down again - I thought he was going to cry. I was called for my blood test so don't know what happened next. I do know however that it is a breach of the NHS contract for a surgery not to offer a range of access , taking into account the needs of the patient - See the below extract from the regulations. I was very upset to see a vulnerable person being treated in this way. This used to be a wonderful GP practice, this issue needs to be sorted out urgently. "The contractor must take steps to ensure that a patient who contacts the contractor— (a)by attendance at the contractor’s practice premises; (b)by telephone; (c)through the practice’s online consultation tool within the meaning given in regulation ....; or (d)through a relevant electronic communication method within the meaning given in regulation ..., is provided with an appropriate response in accordance with the following sub-paragraphs.
Visited December 2023
Review titled The College Practice
Replied on 15 December 2023
Dear Teresa I am sorry to hear of the service you have witnessed at The College Practice. Your feedback is important to us and has been taken very seriously by our senior management team. All feedback provided by patients are reviewed and discussed at our senior managements meetings. Following these meetings we continue look at ways we can improve our services and identify any learning outcomes. We have identified the member of the team and will be providing further Training and discussing the feedback directly with them in line with our HR processes. Kindest Regards Sara Assistant Practice Manager
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Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 19 December 2023
Have used the online system twice now in 2 weeks and in both instances have received good service first occasion a doctor called and dealt with the issue and today managed to get a nurse appointment for my mother. The nurse herself was great- supportive, informative and reassuring. On the occasions I have needed to use the practice I have found the reception staff very helpful so thank the college practice. I would recommend
Visited December 2023
Review titled The College Practice
Replied on 25 January 2024
Thank you for taking the time in leaving your review. All comments are important to us and something we learn from. I have forwarded your comment to our wider team. Its lovely to read that my team are always helpful and lovely. Thank you once again.