The Cottons Medical Centre
The Cottons, Meadow Lane, Raunds, Wellingborough, Northamptonshire, NN9 6UAContact details and opening times
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Reviews
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Review titled No Communication Whatsoever
Rated 1 star out of 5
by Sarah Prickett - Posted on 20 March 2025
Had a procedure a couple of months ago after being diagnosedwith severe iron anaemia. Procedure involved having some samples being removed that were going to be tested for cancer. Procedure was done through a private hospital but on NHS. 4 weeks ago hospital told me the results had been sent to the GP practice and someone would call me. 4 weeks on and no phone call! I have chased 3 times! Once told they had no results, the 2nd time told magically they had found them and the duty GP would call me and the latest I have had no reply at all! Yet it's marked on the system so I know they have it. Absolutely appalling! Funny enough, I kind of want to know whether I am dealing with cancer or not!!! To top it off, when I had my procedure done the consultant couldn't understand I wasn't on any treatment for the anaemia!
Visited March 2025
The Cottons Medical Centre has not yet replied.
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Review titled Physio
Rated 5 stars out of 5
by Elaine AINGE - Posted on 25 February 2025
I had three visits to the physio department which I found very thorough and useful. The information and instructions on exercises really helped. The reasons for these visits were to keep me mobile and in less pain while I await operation which I feel they achieved.
Visited February 2025
Review titled The Cottons Medical Centre
Replied on 26 February 2025
Thank you very much for the positive feedback. I will pass on your comments to the Physio, Kind regards Samuel Adams Practice Manager
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Review titled Test results never received
Rated 2 stars out of 5
by Shannon Candy - Posted on 21 March 2025
I went to the surgery for investigative work in December and got referred to nene park in irthlingborough for blood tests on the 23rd December, to this date, 21st march 2025, I am yet to receive any communication about what my test results are, I checked online as I was recommended by a family member. When doing this I saw it stated ‘patient informed’ which I never was either by phone, email or letter.
Visited January 2025
The Cottons Medical Centre has not yet replied.
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Review titled Inadequate
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2024
I rang for an appointment for a flu and Covid jab was told as a clinic on tomorrow I explained that I work weekends with vulnerable people was told to ring back next week so obviously I don’t matter. Can’t be given an appointment for next week to deal with this issue, brilliant
Visited October 2024
Review titled The Cottons Medical Centre
Replied on 26 February 2025
We’re sorry for any frustration caused when booking your flu and COVID vaccinations. We do our best to accommodate patients' schedules, but availability can sometimes be limited. We appreciate the importance of your role and encourage you to contact us again so we can find a suitable appointment for you as soon as possible. Thank you for your patience and for bringing this to our attention. Samuel Adams Practice Manager
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Review titled Unhelpful/rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 07 October 2024
Completely unprofessional receptionist, surgery will only call once for an appointment regardless of whether you live in a rural area and have problems with phone reception. No help at all, just told to call 111. Absolute 🤡🤡
Visited October 2024
Review titled The Cottons Medical Centre
Replied on 26 February 2025
We’re sorry to hear that you were unhappy with your experience. We aim to provide a helpful and supportive service, and we apologise if this was not the case. We understand the challenges of poor phone reception and will take your feedback into consideration. If you would like to discuss this further, please contact the practice, and we will do our best to assist you. Samuel Adams Practice Manager
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Review titled No appointments available
Rated 1 star out of 5
by Anonymous - Posted on 27 September 2024
Phone to book appointment at 8am only ! 8.01am"bookings full for today " ( recorded message approx. 47 seconds long first) Phone again at 13:30 ! 13:31pm "bookings full" Book online app "no appointments available for next 2 weeks offered. Day in, day out : a ridiculous game except it's not funny.
Visited September 2024
Review titled The Cottons Medical Centre
Replied on 26 February 2025
We understand how frustrating it must be to struggle to secure an appointment, and we’re sorry for the difficulties you’ve experienced. Demand is extremely high, and we are continually looking at ways to improve access. If you need urgent care, please contact the practice, and we will do our best to assist you. We appreciate your feedback and will take it into account as we work on improving our service. Samuel Adams Practice Manager
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Review titled No appointments
Rated 1 star out of 5
by Peter Shackleton - Posted on 02 August 2024
Tried on various occasions to get an appointment in July. Queue either full or when I get through told none available. End up calling NHS 111 who advised me to go to Corby urgent care centre. Two visits there and had a test done at a hospital. Just got results and told to see my GP for treatment of the diagnosed condition. So back to square one….. Maybe it would be best to scrap GP system and just have NHS clinics??? I am now left in discomfort
Visited July 2024
Review titled The Cottons Medical Centre
Replied on 26 February 2025
We’re sorry to hear about your experience and the difficulty in securing an appointment. We understand how frustrating this must be, especially when you’re in discomfort. Demand for appointments is extremely high, but we are constantly reviewing our processes to improve access. If you haven’t already, please contact the practice, and we will do our best to arrange appropriate care for you as soon as possible. Thank you for sharing your concerns. Samuel Adams Practice Manager
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Review titled Appointments booking system is unacceptable
Rated 2 stars out of 5
by Donna B - Posted on 05 June 2024
I’ve be struggling with chronic pain since dec. My last repeat bloods stated make an appointment to review within 4 weeks. That was 1.5.24 I’ve even had a reminder letter asking me to book by calling at 8,1.30 or online. App never shows appointments Won’t allow to book at reception Called again today at 8 & 8.03 to get the Im sorry the Que is full Finally got in ‘the Que’ at 8.30, feeling postive as no.3 when I finally got to the receptionist there were no bookable appointments. All this process is whilst getting 3 kids ready for school and completing the school run, whilst my attention should be on my children. I was told to call back at 1.30 but I can not as i have a course 12.15-3 I can try again tomorrow between 8-9 but then I am at work in my job no2 in a Care home and won’t be able to make any more calls or try later. Or I can try on again on Friday whilst I commute to Woburn for job number 1 that starts @9.45 but then I’m not back in raunds until 4.30. I can go to Corby for my current flare but they can’t review my bloods This is system is ridiculous This system is not accessible This system is not adaptable
Visited June 2024
Review titled The Cottons Medical Centre
Replied on 06 June 2024
I am very sorry to hear about your troubles, I have contacted you separately to see what if I can help. Many thanks, kind regards Samuel Adams Practice Manager
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Review titled Lack of accountability
Rated 3 stars out of 5
by Mrs C - Posted on 11 June 2024
I checked in for my 8am appointment this morning using the self service system and sat down as instructed. At 8:22 am when I hadn't been called I approached reception and I apparently the staff member seeing me wasn't in but I had not been contacted to rearrange nor had the appointment been removed as the system allowed me to check in.??? I was very upset but kept calm but at no time was any apology or empathy offered. I have been a patient at this practice for 28 years and have never felt so irrelevant.
Visited June 2024
Review titled The Cottons Medical Centre
Replied on 26 February 2025
We sincerely apologise for your experience this morning. We understand how frustrating it must have been, and we regret the miscommunication regarding your appointment. This is not the level of service we aim to provide, and we will review our processes to prevent this from happening again. If you would like to discuss this further or rearrange your appointment, please contact the practice, and we will do our best to assist you. Thank you for bringing this to our attention. Samuel Adams Practice Manager
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Review titled Impossible to get appointments
Rated 1 star out of 5
by Richard - Posted on 08 May 2024
I have tried on numerous times to book appointments, waiting at 8am calling immediately, none available and the message says to call again, 14 attempts this morning, the website is misleading as the system online appointments do not exist. I have tried to attend reception in person but told to call. Another local GP practice will not accept me as they have too many people wanting to leave the Cottons and will only register new patients from other practices. I therefore feel the service is unsafe and there is no way vulnerable people would be able to be seen. In the end I have found another practice and they offer a ring back system which avoids the frustration and time wasting the Cottons patients suffer trying in vain to make an appointment.
Visited May 2024
Review titled The Cottons Medical Centre
Replied on 08 May 2024
Thank you for your feedback, we apologise we are trying our very best to keep up with the demand. By all means if would like to discuss further please contact me 01933 623327 Samuel Adams, Practice Manager