The Cottons Medical Centre
The Cottons, Meadow Lane, Raunds, Wellingborough, Northamptonshire, NN9 6UAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Cottons Medical Centre.
Reviews
-
Review titled Great care
Rated 5 stars out of 5
by Kirsty - Posted on 10 June 2024
Receptionist was very helpful for both myself and my adult child. On both examples good care and compassion was displayed from receptionist through to GP for myself and paramedic for my child with a follow up appointment made.
Visited May 2024
Review titled The Cottons Medical Centre
Replied on 11 June 2024
Thank you very much for the positive feedback. I will pass on your comments to our team they shall all be very pleased to hear they were able to help you and your child. Kind regards Samuel Adams Practice Manager
-
Review titled Dreadful
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2024
My special educational needs son was told to sit and wait in A&E as the GP refused to submit a referral to the department he needed. A&E is crippled by these situations. I desperately want to move GP's. You can never get an appointment yet when you enter the surgery its empty. The amount of times we have been sent to out of hours during surgery hours is shocking. I would never recommend this surgery to anyone.
Visited April 2024
Review titled The Cottons Medical Centre
Replied on 08 May 2024
Thank you for your feedback, we apologise we are trying our very best to keep up with the demand. By all means if would like to discuss further please contact me 01933 623327 Samuel Adams, Practice Manager
-
Review titled Inadequate service
Rated 2 stars out of 5
by Anonymous - Posted on 16 May 2024
I was discharged from KGH with changes to heart medication. Unfortunately despite 3 phone calls and an email I was unsuccessful in getting changes made to repeat prescription resulting in medication shortage. Problem now resolved via Papworth hospital.
Visited April 2024
Review titled The Cottons Medical Centre
Replied on 16 May 2024
Thank you for your feedback, we apologise we are trying our very best to keep up with the demand. The ICB has agreed that it is for secondary and community care providers (including for discharges, outpatient appointments, and emergency departments) to prescribe sufficient medication until the GP has had time to receive and process appropriate communications and to assess the patient where necessary, which in most scenarios will be 28 days. Thank you for your feedback, we apologise we are trying our very best to keep up with the demand. By all means if would like to discuss further please contact me 01933 623327 Samuel Adams, Practice Manager
-
Review titled Positive advice from staff
Rated 4 stars out of 5
by Sarah - Posted on 13 May 2024
I had been struggling with perimenopause symptoms for the past six months and was beginning to lose hope of ever getting help when 2 weeks ago, the receptionists and nurse stepped in a saved me! They really listened and went above and beyond to get me the help and supper I needed. They contacted me and provided me with clear advice and actions to sort out my problems. I didn’t feel alone anymore. Just having people listening and understanding made me immediately feel calmer and hopeful. Many thanks
Visited March 2024
Review titled The Cottons Medical Centre
Replied on 14 May 2024
Thank you very much for the positive feedback. I will pass on your comments to our team they shall all be very pleased to hear they were able to help you. Kind regards Samuel Adams Practice Manager
-
Review titled Dreadful
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2024
Can't get an appointment. Keep getting g cut off in the phone or told to ring another day and the same happens. Completes a sick note request online and was told it wouldn't be done until a week later! How can a doctor possibly know how ill you were a week ago! Employers need a sick note for the week you are offnor can risk losing pay. Everything I go tonthis surgery there sees to be different doctors. This surgey is spectacularly disorganised. Might be changing surgery as they are simply not good enough!
Visited February 2024
Review titled The Cottons Medical Centre
Replied on 08 May 2024
Thank you for your feedback, we apologise we are trying our very best to keep up with the demand. By all means if would like to discuss further please contact me 01933 623327 Samuel Adams, Practice Manager
-
Review titled Appalling Practice
Rated 1 star out of 5
by Anonymous - Posted on 11 June 2024
Dreadful surgery. Not fit for purpose. Appointment system is different every time you call. If your more than 15 in the queue you are told to call back and then cut off
Visited December 2023
Review titled The Cottons Medical Centre
Replied on 26 February 2025
Thank you for your feedback, we apologise we are trying our very best to keep up with the demand. The phone system has now a call back function, so that you don't have to stay in the queue. By all means if would like to discuss further please contact me 01933 623327 Samuel Adams, Practice Manager
-
Review titled Apts
Rated 1 star out of 5
by Anonymous - Posted on 05 October 2023
In sept could use the app to make a routine app. But now in oct it has been stopped. So rang at 8am 10th in the queue to be told no apts left. Rang at 1.30 to be told routine apts can only ring at 8am. I need an urgent routine apt after some blood tests . This surgery is getting worse than better. Routine apts are just as important.
Visited October 2023
Review titled The Cottons Medical Centre
Replied on 08 May 2024
Thank you for your feedback, we apologise we are trying our very best to keep up with the demand. By all means if would like to discuss further please contact me 01933 623327 Samuel Adams, Practice Manager
-
Review titled Dont register with this practice
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2023
I am overdue for my blood tests, foot checks and medication reviews. I have totally given up trying to get an appointment for an ongoing issue which needs treatment. The comments written here all reflect my experiences. I havent had an appointment in at least years other than those issued via text messages for vaccinations. Overall the serevice is pointles.
Visited September 2023
Review titled The Cottons Medical Centre
Replied on 04 October 2023
Thank you for your feedback, we apologise we are trying our very best to keep up with the demand. By all means if would like to discuss further please contact me 01933 623327 Samuel Adams, Practice Manager.
-
Review titled More likely to win the lottory
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2023
You cannot get an appointment with this surgery. The app they use, to make things easier, has no appointments available and you cannot access your medical history either. You call, and you can only call at 8 & 13:30 for appointments, but cannot get through to them. The probability is higher to win the lotto than to get an appointment with this surgery. With regards to my prescription drug, I was due a check up before they renewed, that was 6 months ago, still waiting and they keep renewing my prescription. No duty of care!!
Visited August 2023
Review titled The Cottons Medical Centre
Replied on 30 August 2023
Thank you for your feedback, we apologise we are trying our very best to keep up with the demand. The partners chose to change the appointment system for on the day booking only for July & August, and come September will revert back to the old system. Also, please contact us in relation to viewing medical history as everyones is turned off by standard practice until requested. By all means if would like to discuss further please contact me 01933 623327 Samuel Adams, Practice Manager
-
Review titled Awful system
Rated 1 star out of 5
by Anonymous - Posted on 27 July 2023
Tried to book an appointment for today. Even a sit and wait hoping for a cancellation. Nothing. Any evening appointments, nothing. Receptionist told me I should have been at the door at 8am. I asked what do you do when it's not an A and E job but I really am not well, told ring at 1.30. Asked why I can't make an appointment now for after 1.30 she said we may fill them before then. I've been trying on airmid for weeks, ringing most days and even by 8.09 all appointments gone. How can I go elsewhere to re explain current medical problem with another doctor. I'd be back at square one. My existing problem needs continued care with the same gp not passed around. How can I pay taxes ect work full time but when I'm ill I can't be seen? I'm too young to be ill but when I ring up I'm advised to go corby. Why? I live in raunds, have a gp in raunds. Service is getting worse I just want help not to be brushed off.
Visited July 2023
Review titled The Cottons Medical Centre
Replied on 08 August 2023
Thank you for your feedback, we apologise we are trying our very best to keep up with the demand. The partners chose to change the appointment system for on the day booking only for July & August, and come September will revert back to the old system. By all means if would like to discuss further please contact me 01933 623327 Samuel Adams, Practice Manager