The Cottons Medical Centre
The Cottons, Meadow Lane, Raunds, Wellingborough, Northamptonshire, NN9 6UAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Positive advice from staff
Rated 4 stars out of 5
by Sarah - Posted on 13 May 2024
I had been struggling with perimenopause symptoms for the past six months and was beginning to lose hope of ever getting help when 2 weeks ago, the receptionists and nurse stepped in a saved me! They really listened and went above and beyond to get me the help and supper I needed. They contacted me and provided me with clear advice and actions to sort out my problems. I didn’t feel alone anymore. Just having people listening and understanding made me immediately feel calmer and hopeful. Many thanks
Visited March 2024
Review titled The Cottons Medical Centre
Replied on 14 May 2024
Thank you very much for the positive feedback. I will pass on your comments to our team they shall all be very pleased to hear they were able to help you. Kind regards Samuel Adams Practice Manager
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Review titled Dreadful
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2024
Can't get an appointment. Keep getting g cut off in the phone or told to ring another day and the same happens. Completes a sick note request online and was told it wouldn't be done until a week later! How can a doctor possibly know how ill you were a week ago! Employers need a sick note for the week you are offnor can risk losing pay. Everything I go tonthis surgery there sees to be different doctors. This surgey is spectacularly disorganised. Might be changing surgery as they are simply not good enough!
Visited February 2024
Review titled The Cottons Medical Centre
Replied on 08 May 2024
Thank you for your feedback, we apologise we are trying our very best to keep up with the demand. By all means if would like to discuss further please contact me 01933 623327 Samuel Adams, Practice Manager
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Review titled Appalling Practice
Rated 1 star out of 5
by Anonymous - Posted on 11 June 2024
Dreadful surgery. Not fit for purpose. Appointment system is different every time you call. If your more than 15 in the queue you are told to call back and then cut off
Visited December 2023
The Cottons Medical Centre has not yet replied.
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Review titled Apts
Rated 1 star out of 5
by Anonymous - Posted on 05 October 2023
In sept could use the app to make a routine app. But now in oct it has been stopped. So rang at 8am 10th in the queue to be told no apts left. Rang at 1.30 to be told routine apts can only ring at 8am. I need an urgent routine apt after some blood tests . This surgery is getting worse than better. Routine apts are just as important.
Visited October 2023
Review titled The Cottons Medical Centre
Replied on 08 May 2024
Thank you for your feedback, we apologise we are trying our very best to keep up with the demand. By all means if would like to discuss further please contact me 01933 623327 Samuel Adams, Practice Manager
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Review titled Dont register with this practice
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2023
I am overdue for my blood tests, foot checks and medication reviews. I have totally given up trying to get an appointment for an ongoing issue which needs treatment. The comments written here all reflect my experiences. I havent had an appointment in at least years other than those issued via text messages for vaccinations. Overall the serevice is pointles.
Visited September 2023
Review titled The Cottons Medical Centre
Replied on 04 October 2023
Thank you for your feedback, we apologise we are trying our very best to keep up with the demand. By all means if would like to discuss further please contact me 01933 623327 Samuel Adams, Practice Manager.
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Review titled More likely to win the lottory
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2023
You cannot get an appointment with this surgery. The app they use, to make things easier, has no appointments available and you cannot access your medical history either. You call, and you can only call at 8 & 13:30 for appointments, but cannot get through to them. The probability is higher to win the lotto than to get an appointment with this surgery. With regards to my prescription drug, I was due a check up before they renewed, that was 6 months ago, still waiting and they keep renewing my prescription. No duty of care!!
Visited August 2023
Review titled The Cottons Medical Centre
Replied on 30 August 2023
Thank you for your feedback, we apologise we are trying our very best to keep up with the demand. The partners chose to change the appointment system for on the day booking only for July & August, and come September will revert back to the old system. Also, please contact us in relation to viewing medical history as everyones is turned off by standard practice until requested. By all means if would like to discuss further please contact me 01933 623327 Samuel Adams, Practice Manager
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Review titled Awful system
Rated 1 star out of 5
by Anonymous - Posted on 27 July 2023
Tried to book an appointment for today. Even a sit and wait hoping for a cancellation. Nothing. Any evening appointments, nothing. Receptionist told me I should have been at the door at 8am. I asked what do you do when it's not an A and E job but I really am not well, told ring at 1.30. Asked why I can't make an appointment now for after 1.30 she said we may fill them before then. I've been trying on airmid for weeks, ringing most days and even by 8.09 all appointments gone. How can I go elsewhere to re explain current medical problem with another doctor. I'd be back at square one. My existing problem needs continued care with the same gp not passed around. How can I pay taxes ect work full time but when I'm ill I can't be seen? I'm too young to be ill but when I ring up I'm advised to go corby. Why? I live in raunds, have a gp in raunds. Service is getting worse I just want help not to be brushed off.
Visited July 2023
Review titled The Cottons Medical Centre
Replied on 08 August 2023
Thank you for your feedback, we apologise we are trying our very best to keep up with the demand. The partners chose to change the appointment system for on the day booking only for July & August, and come September will revert back to the old system. By all means if would like to discuss further please contact me 01933 623327 Samuel Adams, Practice Manager
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Review titled Unable to get appointment
Rated 1 star out of 5
by Anonymous - Posted on 03 July 2023
Terrible appointment system. Had called about a shoulder injury. On hold for nearly 30mins just to be told there are no routine appointments left for this week. Not able to book any further in advance (told to ring again next week) and no online booking system available for this type of appointment. If pain gets worse can ring tomorrow at 8am for an acute appointment. Everyone will be ringing at 8am tomorrow!! Should be able to plan in advance for non urgent appointments
Visited July 2023
Review titled The Cottons Medical Centre
Replied on 21 July 2023
Thank you for your feedback, we apologise we are trying our very best to keep up with the demand. The partners chose to change the appointment system for on the day booking only for July & August, and come September will revert back to the old system. By all means if would like to discuss further please contact me 01933 623327 Samuel Adams, Practice Manager.
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Review titled Save your blood pressure
Rated 1 star out of 5
by Anonymous - Posted on 20 July 2023
Don’t bother registering with this surgery if you’re new to the area. You will never get an appt. Particularly with the new system the “partners” have introduced for the summer months which will no doubt stay. People are queuing up to try and get an appt for genuine illnesses to be told by unempathetic reception staff to phone tomorrow. I saw one woman come in in tears after being on hold for nearly 4 hours trying to get an appt. Doctors treat patients as an inconvenience and row with other staff in front of their patients. So unprofessional. It’s so upsetting to have an elderly relative registered here and have no care whatsoever given to her and for her to be in tears because she needs medical assistance but cannot get to a walk in centre nor does she need a hospital. Very very poor service from uncaring unprofessional staff.
Visited July 2023
Review titled The Cottons Medical Centre
Replied on 21 July 2023
Thank you for your feedback, we apologise we are trying our very best to keep up with the demand. The partners chose to change the appointment system for on the day booking only for July & August, and come September will revert back to the old system. By all means if would like to discuss further please contact me 01933 623327 Samuel Adams, Practice Manager.
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Review titled Don’t bother
Rated 1 star out of 5
by Mr Wright - Posted on 20 July 2023
I don’t like leaving bad reviews but I feel this is necessary- I needed an appointment with a doctor or a nurse , for a member of my family. I spent over a week trying to get one. Each day I called at 8am and 1.30pm waited about 30mins when I could get in the queue, only to be told “try back tomorrow” as appointments were taken for that day. I would have accepted an appointment for the next day or even a couple of days after, but This Is Not possible. You can’t book an appointment further than the day you call. How is this process working ? How are people genuinely getting appointments? I have called before to try and get an appointment but end up giving up and just live with the pain. This experience has confirmed to me there’s no point being a member of this GP surgery which I have been with over 20 years.
Visited July 2023
Review titled The Cottons Medical Centre
Replied on 21 July 2023
Thank you for your feedback, we apologise we are trying our very best to keep up with the demand. The partners chose to change the appointment system for on the day booking only for July & August, and come September will revert back to the old system. By all means if would like to discuss further please contact me 01933 623327 Samuel Adams, Practice Manager.