The Cottons Medical Centre
The Cottons, Meadow Lane, Raunds, Wellingborough, Northamptonshire, NN9 6UAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled not very good
Rated 2 stars out of 5
by Lyn Dixon - Posted on 03 April 2023
Never responded to requests for follow up phone calls after blood test results, these were promised from Reception and Test results. Received no explanation of my test results and no follow up from doctor?
Visited March 2023
Review titled The Cottons Medical Centre
Replied on 06 April 2023
Dear Mr Dixon, thank you for feedback, we are sorry you have had a reason to complain following the service you have received. Please contact the practice on 01933 623327 or pop in to reception to discuss further. Many thanks The Cottons Medical Centre
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 02 March 2023
Rang to get emergency appointment, connected within 5 seconds of the clock turning 1.30 to be told all appointments gone (how do they know everyone else on phone wanted appointment) Spoke to 111 who then contacted drs, drs said they would arrange for me to be seen, I hadn’t heard anything by 6pm, rang drs, and was basically laughed at that 111 would have contacted them because they only have 4 slots and when I asked how all appointments had gone within 5 seconds, was told in a very angry voice it was because they have 10,000 patients, I didn’t raise my voice, I just wanted to know how that was possible and didn’t appreciate being spoke to in that way. Anyway rang 111 back and they got my file and double checked and confirmed everything had been sent through to the cottons. (Someone was lying). In the end 111 had to arrange for myself to see a gp late in the evening to obtain some anti biotics which due to low immune system was very important. I know the dr,s are flooded with patients, but certain admin members need improvement on there people skills and getting their paperwork in order, the last lot of paperwork I gave them had to give it to them 3 times and they make out your lying. It’s frightening especially now I have a rare illness that I have to rely on these people to help keep me alive.
Visited February 2023
Review titled The Cottons Medical Centre
Replied on 07 March 2023
Thank you for your feedback, please could you contact me directly so I can investigate and find out what happened. I can then put any further training in place where required. I apologise for your experience kind regards Samuel Adams Practice Manager
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Review titled Worst doctors I’ve ever been too
Rated 1 star out of 5
by Josh Breese Lenham - Posted on 17 November 2022
Worst doctors I’ve ever been too, my daughter is 2 and has autism and is non verbal, so she can’t tell us what’s wrong, so getting a doctors appointment is vital so we can help my little girl, I rang for 3 days for on 0800 and 1330, as she’s had a lot of problems with her chest since she was born and can never get any appointments, had to ring 111 just to get an appointment at the cottons, this week I’ve had to do the same, called 111 for an appointment but had a phone appointment instead from the cottons, they said 14:50, it’s now 10:30am the next day and I’m still waiting for that call after being promised it was going to be last night, it’s actually ridiculous now, they need to be re-managed and sorted out
Visited November 2022
Review titled The Cottons Medical Centre
Replied on 21 November 2022
Thanks for your comments, I apologise for the delay I have just picked this up after returning from annual leave. I can only apologise, please can you contact the practice and speak with myself so I can look into for you and find out what has happened. Kind regards Samuel Adams Practice Manager
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Review titled Not a great practice
Rated 1 star out of 5
by Anonymous - Posted on 11 June 2024
Hospital fast tracks results cottons sit on them for three weeks. A phone number was added to my account that had nothing to do with me. Dr have no idea of why you are there and often give contradictory medication . Appointments are so hard to get . I get letters saying I need to attend but I can't get appointment . It's crazy
Visited August 2022
The Cottons Medical Centre has not yet replied.
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Review titled Getting much better
Rated 3 stars out of 5
by Robert Bicknell - Posted on 05 August 2022
Rang today to make an appointment with the nurse for a tetanus jab, was 12th in the que on the phone system, that is a move in the right direction to know where you are in the que, it took only 5 minutes to speak with a male receptionist, he was very helpful and made an appointment for 14.20 same day. Saw the nurse, she was lovely and very upbeat, i felt very encouraged by the service, so lets hope it continues on the up, would be nice to have some low level music playing in the waiting room. 👍
Visited August 2022
Review titled The Cottons Medical Centre
Replied on 07 March 2023
Thank you for your feedback, we are trying our very best to keep up with the demand, and trying to put things in place to help with it, the phone system being one of them. Kind regards Samuel Adams Practice Manager.