The Croft Medical Centre
2 Glen Road, Oadby, Leicester, Leicestershire, LE2 4PEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good experience
Rated 4 stars out of 5
by Elaine Merryfield - Posted on 07 November 2024
Really great to receive a friendly welcome from the Receptionist this am. Makes a good deal of difference. Appointment was on time with good attention given. Thanks.
Visited November 2024
The Croft Medical Centre has not yet replied.
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Review titled Very poor experience - always same receptionist
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2024
Contacted practice as received message to respond to text. Unable to respond as patches was down nationwide. Only knew this as I work as a clinician. Had to wait on the phone for 30 mins approx. even though i was number 1 in the queue. when receptionist (R) answered the phone, she kept asking me the same question 3x over and I asked if she could hear me okay and she responded yes. I was trying to explain to her the problem but she would not let me speak, not even for 5 seconds, kept interrupting. Very frustrating. I asked her kindly multiple times to let me speak, but even then she did not respect my wish. I tried to explain to her that patches is down nationwide therefore I cannot read the message and cannot respond. I know this because I work as a practitioner, and she responded "oh here we go again your a practitioner, yadee, yadee, yadee, ya ...". I then decided to discontinue this conversation, it was not productive. The reason for my call was, I have been suffering in pain for the last 8 months with stomach cramps and got diagnosed with multiple fibroids, on top I have been looking after 3 elderly people, one being paralysed neck downwards, I work a full time job on top, therefore making it difficult to get through to the surgery. This receptionist, who you would think may have used a more empathetic approach to communication happened to find mouthing off was a more appropriate response. How do they employ people like this? Obviously nowadays everything is recorded, so you can listen to it and learn from it. Previously when I complained the practice manager never got back to me. Since the advent of PCNs customer service has completely deteriorated, care has been compromised and our government knows this.
Visited September 2024
Review titled The Croft Medical Centre
Replied on 05 September 2024
Dear Patient, Thank you for taking the time to leave us your feedback, we are very sorry to hear of your recent experience with The Croft Medical Centre. We would be grateful if you could send us an email to croft.mc@nhs.net with your contact details so that we can investigate this further for you. Kind Regards, The Croft Medical Centre
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Review titled Endless wait on the phone
Rated 2 stars out of 5
by Anonymous - Posted on 24 September 2024
This is one of the worst GP practices I have ever had to have any contact with . The wait to get through on the phone is endless! I have rang at 08:00 this morning and the message is telling me I am caller number 9 in the queue for 10 mins! If you dare to leave it until a couple of minutes past 8am, you could be hold for 30 mins or more. There does appear to be a need for more telephone support, particularly in the mornings. The service does not improve much over the day either, you can be on hold for a prolonged period. My advice - go the practice directly if you can to make an appt.
Visited September 2024
Review titled The Croft Medical Centre
Replied on 24 September 2024
Dear Anonymous, Thank you for taking the time to leave us your feedback, we are very sorry to hear of your recent experience with The Croft Medical Centre. However, compared with data from September 2023, our call waiting time has reduced by over 10 minutes! We are continuously monitoring our call data and are actively working with our provider to reduce this further. Kind Regards, The Croft Medical Centre
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Review titled Excellent doctor
Rated 4 stars out of 5
by Daniel Hartley - Posted on 23 August 2024
I have recently had two appointments with a doctor at the surgery. The best experience I’ve ever had. A caring person with a great bedside manner who I felt went out of her way to help me. Really appreciated the follow up phone call too after she had referred me for an MRI scan. Many thanks.
Visited August 2024
Review titled The Croft Medical Centre
Replied on 05 September 2024
Dear Daniel Hartley, Thank you for your kind feedback, this will be shared with our staff during our next practice meeting. Kind Regards, The Croft Medical Centre.
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 07 August 2024
Very good GP consultation. Two problems dealt with and clear management plan. Further tests arranged (for the same day) and email link sent as promised. Only minor issue was that I had to wait 3 weeks for the appointment but as the problem wasn’t urgent, this wasn’t a major concern. Very happy with the service.
Visited August 2024
Review titled The Croft Medical Centre
Replied on 05 September 2024
Dear Anonymous, Thank you for your kind feedback, this will be shared with our staff during our next practice meeting. Kind Regards, The Croft Medical Centre.
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Review titled Very good doctor
Rated 5 stars out of 5
by Anonymous - Posted on 03 August 2024
I am very pleased to share my positive experience with the doctor at Croft Medical Centre, who has brilliantly managed my health issues over the past few months. Throughout this period, the doctor’s excellent communication kept me well-informed at every step, providing clarity and reassurance. I truly appreciate the diligence and care I received, and I highly recommend the doctors at the Croft Medical Centre to anyone seeking a dedicated and knowledgeable healthcare professional.
Visited August 2024
Review titled The Croft Medical Centre
Replied on 05 September 2024
Dear Anonymous, Thank you for your kind feedback, this will be shared with our staff during our next practice meeting. Kind Regards, The Croft Medical Centre.
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Review titled Blood pressure review
Rated 4 stars out of 5
by Anonymous - Posted on 04 August 2024
I was asked to attend for a blood pressure review but turned out to be a blood test. If I had not mentioned that this appointment was supposed to be a blood pressure review I doubt my my blood pressure would have been taken. Having undergone open heart surgery I would have thought that the practice would have shown concern to my blood pressure. I have no criticism of the practioner who was both professional and friendly but having received a text stating this was a BP review I am left thinking is my BP ok ? I would be grateful if the practice manager could contact me as I have always been very satisfied how I have been treated and am aware that GP practices are regularly criticised . I think that the Croft is an excellent practice from my own experience but just wish to question this require Thanks Russ Parton
Visited July 2024
Review titled The Croft Medical Centre
Replied on 05 September 2024
Dear Anonymous, I am sorry to hear that the appointment was booked incorrectly and I would like to thank you for your feedback. We are working on our back office functions to be able to facilitate an annual recall process to reduce the amount of appointments required for patients and to ensure all the necessary actions are completed at the same time. If you wish to discuss this further please do let us know. Kind Regards, Management Team The Croft Medical Centre
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Review titled Great practice
Rated 5 stars out of 5
by Jane Welsh - Posted on 31 July 2024
Phone call received and really appreciated the care with which I was dealt with. I feel happy that I’m in safe hands!
Visited July 2024
Review titled The Croft Medical Centre
Replied on 05 September 2024
Dear Jane, Thank you for your kind feedback, this will be shared with our staff during our next practice meeting. Kind Regards, The Croft Medical Centre.
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Review titled Excellent care by GP and Reception staff
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2024
The reception staff, as always, were excellent and completely professional in referring the matter to the GP, who dealt with the problem extremely efficiently and sympathetically Cannot fault the service provided ! Thank you so much.
Visited July 2024
Review titled The Croft Medical Centre
Replied on 05 September 2024
Dear Anonymous, Thank you for your kind feedback, this will be shared with our staff during our next practice meeting. Kind Regards, The Croft Medical Centre.
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Review titled Great practice from doctor
Rated 4 stars out of 5
by Anonymous - Posted on 14 August 2024
Very polite and understanding with my issues doctor saw me with in resemble time of my appointment I'm sorry to say front receptionist are not very professional and helpful
Visited July 2024
Review titled The Croft Medical Centre
Replied on 05 September 2024
Dear Anonymous, Thank you for your kind feedback regarding your appointment, this will be discussed at our next practice meeting. I am sorry to hear of your recent experience with our reception team and I would welcome you to contact us via croft.mc@nhs.net to discuss this further, if you wish. Kind Regards, Management Team The Croft Medical Centre