The DE Parys Group
DE Parys Group, 23 DE Parys Avenue, Bedford, Bedfordshire, MK40 2TXContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about The DE Parys Group.
Reviews
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Review titled Very poor.
Rated 1 star out of 5
by RIchard - Posted on 11 July 2024
I was requested to supply annual blood pressure for an annual review, After going through the absolute nonsense so-called "e-consult" Provided the information required. Only to receive a message from "e-consult" which I quote below. I have now made two attempts to contact you via the details you provided. Unfortunately, I have been unsuccessful, and must now record this as a failed encounter. If you still need to speak to a member of our clinical staff I would be grateful if you could resubmit an e-consult document and we can once again arrange to contact you. Firstly, who is this from? There is no name or additional information! I have an answer phone service, no messages there either! No signs of any missed calls... No way of complaining to anyone, why are you adopting this appalling system that is not efficient and certainly does not save time, I now have to wait longer to discover what this important message is, and do all my readings again! it is appalling! On the whole, I have much respect for the staff of the NHS but the system is not fit for purpose! ( note: I wanted this in upper case but the "system" is censoring what I can do) Get rid of it and employ people to do human work... my blood pressure is increasing by the minute!!
Visited July 2024
Review titled The DE Parys Group
Replied on 12 July 2024
Thank you for taking the time to share your experience. We are sorry to hear that your recent encounter was not up to your expectations. We take all feedback seriously and we apologise for any inconvenience or frustration you may have been subjected to. We have a formal complaints process, if you would like to email in to blmkicb.deparysqandg@nhs.net with details of your complaint, and the Patient Feedback Lead will be happy to respond to you directly.
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Review titled 1st class care
Rated 5 stars out of 5
by Mr A M RAMSDEN - Posted on 26 June 2024
I spoke with a medical receptionist having had an adverse reaction to antibiotics prescribed by a dentist. Initially all I requested was that the allergy info go on my records - the medical receptionist couldn't have been more helpful, she listened to me fully, no interruptions & I was a little distressed & finding it difficult to make myself understood because of my dental condition She arranged for a GP to contact me same day & within the hour.I don't recall the GP name but he was anxious about the possibility of sepsis onset & at 5.15pm personally made out a prescription for me & sent it to the chemist. 24 hrs later adverse reaction gone, dental infection settled & improving & no other problems Thank you De Parys Group . I am fully aware I have received more than my moneys worth in terms of care over the years & would also wish to take this opportunity to express my gratitude for everything you guys have done for me.
Visited June 2024
Review titled The DE Parys Group
Replied on 10 July 2024
Thank you for taking the time to leave a review. Everyone at The De Parys Group strive to provide an excellent patient experience.
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Review titled Urgent Help Needed
Rated 3 stars out of 5
by Desmond Junior Agbenu - Posted on 03 June 2024
I have been trying since last week to get through and get my repeat prescription that I run out of today. I have tried ringing again this morning and was told I was over 30 in the queue. My prescription is quatepine. Please can you issue the prescription and email me when it is done. My date of birth is 12/04/2005
Visited June 2024
Review titled The DE Parys Group
Replied on 03 June 2024
Good Morning. Thank you for taking the time to share your experience. We are sorry to hear that your recent experience was not up to your expectations. Can I please request that you email in to thedeparysgroup@nhs.net. Please note for future reference that we do not take repeat prescription requests over the phone. Thank you.
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Review titled Frustrated
Rated 1 star out of 5
by Anonymous - Posted on 07 May 2024
Today was to be my appointment having booked it a few weeks ago. Just after eight this morning I get a phone call cancellng it. Now I’ve had to rearrange it!! My daughter also has a lesion on her face and four different doctors have all given her a different diagnosis!! She has already been misdiagnosed with a migraine when in fact she had a stroke (some time ago) So forgive me if I don’t have much faith in the health service. Patients are being failed.
Visited May 2024
The DE Parys Group has not yet replied.
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Review titled Brilliant service all round
Rated 5 stars out of 5
by Sonya - Posted on 16 May 2024
From the GPs, to the nurses and admin staff I have received a first class service- accessing the GPs has been no problem. The GP made an urgent referral and contacted me quickly with results to put my mind at ease.Admin staff have gone extra mile too and been empathic in approach. They took time to find me an appointment understanding how anxious I was.The nurse also went above and beyond and asked a GP to check something there and then rather than me have to wait.Thank you!!
Visited May 2024
Review titled The DE Parys Group
Replied on 17 May 2024
Thank you for taking the time to leave a review. Everyone at The De Parys Group strive to provide an excellent patient experience.
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Review titled Dr palenredy
Rated 5 stars out of 5
by Rosemary isabel gaye parker - Posted on 18 April 2024
My consultation with gp on saturdqy 13th april waa extremely worth while and very supportive. Felt very comforted and supportive by her approach
Visited April 2024
Review titled The DE Parys Group
Replied on 29 April 2024
Thank you for taking the time to leave a review. Everyone at The De Parys Group strive to provide an excellent patient experience.
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Review titled Prompt Response By Reception
Rated 4 stars out of 5
by Bola A - Posted on 05 March 2024
I was very happy and glad with how I was attended to on the phone, by the reception staff, at the De Pary’s Avenue Surgery today, the 5th of March 2024 at 5.10pm. I had an urgent prescription request. The lady who attended to me, whose first name starts with an S, (as I am not allowed to mention names), was very courteous and helpful. She left the reception desk thrice to speak to the Pharmacist on my behalf. I give her a 5*. She is an extremely diligent member of staff worthy of emulation.
Visited March 2024
Review titled The DE Parys Group
Replied on 29 April 2024
Thank you for taking the time to leave a review. Everyone at The De Parys Group strive to provide an excellent patient experience.
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Review titled Will be leaving this practice! Uncaring
Rated 1 star out of 5
by Jason Hill - Posted on 11 March 2024
Attending the surgery with my mum who has dementia, the receptionist couldn’t help with what room we were going in. Going upstairs we had the choice of a number of doors and not knowing which one to go in. No empathy for my mum or support for me. Asking for help and an understanding, this wasn’t given just told it’s going to get worse. Uncaring, no empathy and felt rushed. We gained nothing from going to the surgery and not even a signpost to help us. Just more upset and confusion.
Visited March 2024
Review titled The DE Parys Group
Replied on 29 April 2024
Thank you for taking the time to share your experience. We are sorry to hear that your recent encounter was not up to your expectations. We take all feedback seriously and we apologise for any inconvenience or frustration you may have been subjected to.
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Review titled Pharmacy poor
Rated 3 stars out of 5
by Lee Hendy - Posted on 19 March 2024
I had an issue with the alteration sizing of my medication. I was short changed with it, so instead of being 100ml, I got 60 mg. Why when I have to pay for prescriptions does it have to be me that loses out in this? It would of be fair to adjust to 120ml.
Visited March 2024
Review titled The DE Parys Group
Replied on 29 April 2024
Thank you for taking the time to share your experience. We are sorry to hear that your recent encounter was not up to your expectations. We take all feedback seriously, and we apologise for any inconvenience or frustration you may have been subjected to.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2023
I joined the surgery many years ago and was staffed by very good doctors, but now this surgery really feels like a waste of taxpayer money. The reception staff are particularly rude as the surgery remains without a practice manager.
Visited December 2023
The DE Parys Group has not yet replied.