The DE Parys Group
DE Parys Group, 23 DE Parys Avenue, Bedford, Bedfordshire, MK40 2TXContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about The DE Parys Group.
Reviews
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Review titled Blood pressure rising!
by Anonymous - Posted on 09 August 2024
Absolute shambles asked to leave my annual blood pressure review via e-connect. Unfortunately the "system" has changed to system connect, plenty of options but nowhere to leave blood pressure readings! Excellent...! I managed to communicate with a human, but she could not locate it either, so another person is now involved, three in total so far just so I can perform a simple task of leaving blood pressure readings! Ironically whilst listening to the recorded dribble of what options are available e-consult is still recommended despite being superseded by System Connect. I have written my BP readings on a piece of parchment with a device called a pencil, I will deliver it by hand. The world has gone mad
Visited August 2024
The DE Parys Group has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Paul Watts - Posted on 25 July 2024
I was given a Saturday appointment at Church lane to follow up a BP review and in all honesty the attention I received was absolutely excellent. The doctor I had my appointment with could not have been more attentive, explained things any better, taken any more time she really was excellent. I came away feeling informed and feeling like I understood the various issues all in all excellent thank you
Visited July 2024
Review titled The DE Parys Group
Replied on 26 July 2024
Thank you for taking the time to leave a review. Everyone at The De Parys Group strives to provide an excellent patient experience. I will ensure this feedback is shared with staff.
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Review titled Great service
Rated 5 stars out of 5
by Jill Moubarak - Posted on 08 August 2024
I had a problem with my medication not being ordered when I had ordered it online. I spoke to a very, professional and understanding Receptionist (sorry I cannot recall your name). She sorted the problem in minutes and I was so grateful to her. I have always found the Receptionists to be very helpful and understanding. Thank you
Visited July 2024
The DE Parys Group has not yet replied.
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Review titled Thoughtful Care
Rated 5 stars out of 5
by Mr A M RAMSDEN - Posted on 24 July 2024
23/07, seen 10 mins early, Dr asked how she could assist me today, quick exchange of details & symptoms. Prescription with barcode provided to speed up dispensing process. Advice concerning condition given. Pleasantries exchanged. All in all an efficient use of doctor & patient time, awaiting a favourable outcome.
Visited July 2024
Review titled The DE Parys Group
Replied on 24 July 2024
thank you for taking the time to leave a review. Everyone at the De Parys Group strive to provide an excellent patient experience.
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Review titled Very poor.
Rated 1 star out of 5
by RIchard - Posted on 11 July 2024
I was requested to supply annual blood pressure for an annual review, After going through the absolute nonsense so-called "e-consult" Provided the information required. Only to receive a message from "e-consult" which I quote below. I have now made two attempts to contact you via the details you provided. Unfortunately, I have been unsuccessful, and must now record this as a failed encounter. If you still need to speak to a member of our clinical staff I would be grateful if you could resubmit an e-consult document and we can once again arrange to contact you. Firstly, who is this from? There is no name or additional information! I have an answer phone service, no messages there either! No signs of any missed calls... No way of complaining to anyone, why are you adopting this appalling system that is not efficient and certainly does not save time, I now have to wait longer to discover what this important message is, and do all my readings again! it is appalling! On the whole, I have much respect for the staff of the NHS but the system is not fit for purpose! ( note: I wanted this in upper case but the "system" is censoring what I can do) Get rid of it and employ people to do human work... my blood pressure is increasing by the minute!!
Visited July 2024
Review titled The DE Parys Group
Replied on 12 July 2024
Thank you for taking the time to share your experience. We are sorry to hear that your recent encounter was not up to your expectations. We take all feedback seriously and we apologise for any inconvenience or frustration you may have been subjected to. We have a formal complaints process, if you would like to email in to blmkicb.deparysqandg@nhs.net with details of your complaint, and the Patient Feedback Lead will be happy to respond to you directly.
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Review titled 1st class care
Rated 5 stars out of 5
by Mr A M RAMSDEN - Posted on 26 June 2024
I spoke with a medical receptionist having had an adverse reaction to antibiotics prescribed by a dentist. Initially all I requested was that the allergy info go on my records - the medical receptionist couldn't have been more helpful, she listened to me fully, no interruptions & I was a little distressed & finding it difficult to make myself understood because of my dental condition She arranged for a GP to contact me same day & within the hour.I don't recall the GP name but he was anxious about the possibility of sepsis onset & at 5.15pm personally made out a prescription for me & sent it to the chemist. 24 hrs later adverse reaction gone, dental infection settled & improving & no other problems Thank you De Parys Group . I am fully aware I have received more than my moneys worth in terms of care over the years & would also wish to take this opportunity to express my gratitude for everything you guys have done for me.
Visited June 2024
Review titled The DE Parys Group
Replied on 10 July 2024
Thank you for taking the time to leave a review. Everyone at The De Parys Group strive to provide an excellent patient experience.
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Review titled Great Customer Service from Reception!
Rated 5 stars out of 5
by Darren Allen - Posted on 01 August 2024
As we all know, the NHS is on it's knees at the moment so unfortunately I usually do not have too many positive things to say. However, I recently needed an urgent GP letter and dealt with s_h_a_r_o_n from reception and the lady that is head of the Medical Secretary team. These two were amazing and it was a fresh of breath air to deal with two people so friendly, down-to-earth and helpful. Every GP surgery needs people like this! They are a credit to the centre!
Visited June 2024
Review titled The DE Parys Group
Replied on 02 August 2024
Thank you for taking the time to leave a review. Everyone at The De Parys Group strives to provide an excellent patient experience.
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Review titled Urgent Help Needed
Rated 3 stars out of 5
by Desmond Junior Agbenu - Posted on 03 June 2024
I have been trying since last week to get through and get my repeat prescription that I run out of today. I have tried ringing again this morning and was told I was over 30 in the queue. My prescription is quatepine. Please can you issue the prescription and email me when it is done. My date of birth is 12/04/2005
Visited June 2024
Review titled The DE Parys Group
Replied on 03 June 2024
Good Morning. Thank you for taking the time to share your experience. We are sorry to hear that your recent experience was not up to your expectations. Can I please request that you email in to thedeparysgroup@nhs.net. Please note for future reference that we do not take repeat prescription requests over the phone. Thank you.
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Review titled Lovely,patient-centred doctor
Rated 5 stars out of 5
by Mr A M RAMSDEN - Posted on 06 August 2024
Saw Dr today. She saw me for well over my allocated time, showed me computer data for my bloods,etc. , explained herself clearly, checked my general well being, all with a smile. Many thanks
Visited June 2024
Review titled The DE Parys Group
Replied on 08 August 2024
Thank you for your review. We strive to achieve excellence for our patients. Feedback is passed on to all De Parys staff.
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Review titled Frustrated
Rated 1 star out of 5
by Anonymous - Posted on 07 May 2024
Today was to be my appointment having booked it a few weeks ago. Just after eight this morning I get a phone call cancellng it. Now I’ve had to rearrange it!! My daughter also has a lesion on her face and four different doctors have all given her a different diagnosis!! She has already been misdiagnosed with a migraine when in fact she had a stroke (some time ago) So forgive me if I don’t have much faith in the health service. Patients are being failed.
Visited May 2024
The DE Parys Group has not yet replied.