The Deepings Practice
Godsey Lane, Market Deeping, Peterborough, Cambridgeshire, PE6 8DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No respect for telephone appointment times
Rated 1 star out of 5
by Anonymous - Posted on 03 November 2022
I booked a telephone call, as no face to face appointments were available. The call had a specific 2 hour time window, so I cleared my diary to be free at this time. I missed a call 1 hour before the time window, with a message to call and rearrange if I needed the appointment. I see on my patient record this goes against me, as a missed appointment. If I arrived at the surgery one hour early, it’s unlikely I would be seen, so why is the call service different? This service is supposed to support patient care, it’s hopeless. Trying to see my named Doctor is almost impossible. This practice needs to wake up to patient needs. We have no choice in this area to change to another clinic, as this is a monopoly.
Visited October 2022
Review titled The Deepings Practice
Replied on 31 January 2023
Good Afternoon, I am very sorry to hear of your concerns regarding your appointment. Whilst we would like to investigate this for you we are unable to as you have posted anonymously. Our main morning and afternoon clinics are in a 3-4 hour window, however, we will always note requests for patients of times they wish to be called. With such concerns, we would ask patients to contact the practice directly to enable us to investigate in full and offer and thorough response. Kind Regards The Deepings Practice.
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Review titled Excellent service throughout
Rated 4 stars out of 5
by Anonymous - Posted on 05 October 2022
I received a text advising me that a further Covid booster and flu vaccination were available. I was able to book an appointment online and 3 days later had the treatments at the time booked. At all times the staff I met were extremely pleasant and efficient. Thank you.
Visited October 2022
Review titled The Deepings Practice
Replied on 31 January 2023
Good Afternoon, Thank you very much for your review of the service that you recently received from the Deepings Practice. Your feedback is much appreciated by the whole team. Kind Regards The Deepings Practice
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Review titled Great help
Rated 4 stars out of 5
by Anonymous - Posted on 10 October 2022
Thank you to the dispensary and doctors for their timely assistance while I was away. Having realised I was short of a couple of prescription items it only took 3 hours for the practice to issue and approve an electroic prescription to a nearby chemists ready for me to pick up. Thank you again.
Visited October 2022
Review titled The Deepings Practice
Replied on 31 January 2023
Good Afternoon, Thank you very much for your review of the service that you recently received from the Deepings Practice. Your feedback is much appreciated by the whole team. Kind Regards The Deepings Practice
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Review titled Complete Chaos
Rated 1 star out of 5
by Giles Robinson - Posted on 20 October 2022
This practice blames recent system upgrades as reason for their complete melt down. Are upgrades not supposed to improve customer experience. This practice is inept in both managing system upgrades and to boot managing client health. I shall be seeking a different practice.
Visited October 2022
Review titled The Deepings Practice
Replied on 31 January 2023
Dear Mr Robinson, Please accept our apologies for not responding to your comments sooner. We can confirm we migrated to a new improved clinical system in September 2022, and whilst advice was sought and acted upon to cause the least disruption to patients, regrettably we encountered many unforeseen problems. We apologise to all of our patients whom were affected during this time and can offer reassurance that these issues were quickly rectified. Kind Regards The Deepings Practice
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Review titled Terrible service yet again!
Rated 1 star out of 5
by Anonymous - Posted on 13 October 2022
Having given the practice 2 weeks notice for a repeat prescription, I have had to chase for an update for the last days! Impossible to get through to staff, requests not actioned. Such a shame as it was was a good surgery. Staff are clearly overworked, rude and willing to fob people off.
Visited October 2022
Review titled The Deepings Practice
Replied on 31 January 2023
Good Afternoon, Firstly please accept our apologies for the delay in responding to you. We are very sorry to hear of the problems experienced ordering your prescriptions and the access problems you faced. At the time we were migrating to a new improved clinical system and experienced some unforeseen problems which led to an increase in demand on the telephone lines and footfall through the doors. All problems were quickly rectified, however, should you have any further concerns please do contact us directly. Lastly, you have made some very concerning comments regarding our staff, if you would like to contact us with further information we can investigate these comments. feedback.deepingspractice@nhs.net Kind Regards The Deepings Practice
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Review titled Issues with the dispensary department.
Rated 2 stars out of 5
by Anonymous - Posted on 23 September 2022
The practice state to allow 3 working days for repeat prescription requests, but my July, August and September prescriptions have taken much longer than the required 3 working days. On each occasion I was not contacted by the dispensary to notify of any problems/issues. From request to being notified of my collection code each of the above requests took 5, 8 and 12 working days respectively. This department needs some sort of intervention to improve services. When I chased my prescription request once a member of the dispensary team told me “we should cancel all holidays”, I do not know what they meant by this? I have never had an issue with the medical staff, all doctor and nurse appointments have been good and I have generally been able to book a convenient appointment with little stress.
Visited September 2022
Review titled The Deepings Practice
Replied on 21 December 2022
Thank you for taking the time to submit your feedback. We appreciate all feedback and the opportunity to investigate any concerns raised. It is extremely difficult to investigate your specific concerns as you have posted anonymously. The practice is working extremely hard to improve dispensing times, we would welcome you to contact the practice directly on feedback.deepingspractice@nhs.net so we can look into this for you. Thank you for your positive feedback regarding our clinicians and appointments system. Kind Regards Claire Assistant Practice Manager
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Review titled Wonderful doctor!
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2022
Excellent communication, always clear and prompt correspondence on progress regarding results and treatment. Feels like we are listened to and never rushing us.
Visited September 2022
Review titled The Deepings Practice
Replied on 09 November 2022
Dear Patient, Thank you for the positive review. this will be passed onto all our staff, unsure which GP this is but we are grateful for the review. Kind Regards The Deepings Practice
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Review titled Appalling communication
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2022
The Practice social media page states that today (Monday 26 September) their online services will resume following the change of computer systems, it also states to use the NHS app or Evergreen as patient access will no longer be available, this post was made 15 September with no update since. I have not been able to log on all day and at 4.10pm a member of their reception team confirmed it will not be possible to connect to online services for the rest of this week! Why no update to their social media page? Why no announcement? I have defended the practice in the past but the communication is diabolical, the management really do not help themselves.
Visited September 2022
Review titled The Deepings Practice
Replied on 27 September 2022
Thank you for your feedback and please accept our apologies for any mis-communication. I can confirm our online services are now live. If you wish to email us at s.c83026@nhs.net we will will be happy to help set this up for you.
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Review titled Great Practice - especially with current pressures
Rated 5 stars out of 5
by Anonymous - Posted on 19 December 2022
The practice was transitioning to a new system and I therefore emailed them (following a link on their Facebook page) to ask for Proxy Access for my children. This was effected within 2 days. I subsequently had to attend for a long term condition review and the process of both arranging and attending the appointment was easy and efficient. Similarly, I had to attend during lockdown due to a pet rabbit bite and not only did I get straight through on the phones, the nurse saw me straight away and with all the procedures in place I felt very safe and looked after. I do fully appreciate that not everyone has access to social media, but the Deepings Practice posts regularly on Facebook to update patients on various things and I find their posts extremely helpful. They were simply brilliant during Covid as we could find out when phones were down, when you had to wear masks, what the updated system was etc. They also continue to post updates regarding the Practice. I find the receptionists very helpful and always point you to the right person once they know how you need help. They ask what the problem is to help - not to be nosy! I particularly like the fact you can now press a button to ask for them to call you back once your position in the queue has been reached - meaning you can get on with life instead of having to listen to endless hold music until you get down from number 24 to 1 for example. I have always found they bend over backwards to give my children appointments because most people (of course this doesn’t apply to everyone) usually need their children to see the doctor when they’re actually ill that day. Hence the appointment is last minute and is often urgent. I find ordering repeat prescriptions very easy via the NHS app and they always get sent directly to my nominated pharmacy, which itself sends me a text when they’re ready to collect. Considering I have lots of friends who are registered at other practices in nearby towns and who have terrible experiences, I really think it’s important to give credit where credit is due. Sadly the current state of the NHS is desperate and GP’s, nurses and other health professionals in doctors practices the length and breadth of the country are facing dreadful challenges (let’s not even try to talk about the hospitals) and I’d like to thank everyone at the Deepings Practice for trying their best, going the extra mile and, in my experience, delivering a great service in very difficult circumstances. People are always quick to moan but never to praise - hence this review. Thank you to you all.
Visited September 2022
Review titled The Deepings Practice
Replied on 31 January 2023
Thank you very much for your detailed 5 star review. All staff really do appreciate you taking the time to write such positive feedback. Kind Regards The Deepings Practice
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Review titled Prescription service is woeful
Rated 1 star out of 5
by Anonymous - Posted on 17 September 2022
I ordered repeat medication on 1st Sept and as yet I have no idea when this will be available for pick up. It was approved by the GP on 5th Sept and over 2 weeks has gone by without an pay information. I can no longer see prescription on line, on the NHS app. This is a very poor service and I only order repeat medication, as I need it. How can this be so difficult?
Visited September 2022
Review titled The Deepings Practice
Replied on 31 January 2023
Good Afternoon, Firstly please accept our apologies for the delay in responding to you. We are very sorry to hear of the problems experienced ordering your prescriptions, at the time we were migrating to a new improved clinical system and experienced some unforeseen delays. We trust you had no further problems with our prescription service, however please do contact us at feedback.deepingspractice@nhs.net should you wish us to look into this personally for you. Kind Regards The Deepings Practice