The Deepings Practice
Godsey Lane, Market Deeping, Peterborough, Cambridgeshire, PE6 8DDContact details and opening times
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Reviews
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Review titled 3 weeks waiting time for a lump under my armpit
Rated 1 star out of 5
by Aarti - Posted on 16 May 2024
I have noticed a lump under my arm pit and considering that I have a family history of breast cancer, I am really worried. I am also doing what is recommended by the NHS to try and see a GP. Called the surgery this mooring and spoke to the receptionist and explained my situation to her. Her response was simply I don't have any appointments today but I will put you on the waiting list and when an appointment becomes available, we will call you to book an appointment. I asked her how long that would be and she said we are looking at 3 weeks at the moment. I explained to her that considering my circumstances, waiting 3 weeks is a long time. She didn't seem to show any concern and simply said, I understand what you are saying, but there is nothing that I can do. I rarely book appointments to see the GP because, I understand the pressure on GPs and surgeries but in the past, whenever, I have needed to do so, I have always been given a telephone appointment on the same day either from the on call GP or a nurse practitioner. Yet, in a situation like this, when I have a serious concern, I am being told I need to wait 3 weeks in order to just book an appointment, not even see the GP. I appreciate the NHS is under a lot of pressure and hence, GP surgeries have standard protocols for booking appointments, but waiting 3 weeks to just to book an appointment for a lump under my armpit is extremely disappointing and very concerning. I know the Deepings Practice have on-call doctors for same day telephone and physical appointments as I have previously been given such an appointment for myself and my children. Hence, considering my situation, I don’t think it is unreasonable to expect the receptionist to try squeeze me in where possible. But there was absolutely no care or compassion from her even though I was in tears and the only replies I got, was that there was nothing she could do. I have the name of the Receptionist if needed. But I think waiting 3 weeks for a serious concern is not really acceptable and I think receptionists who are in the forefront of GP practices, should really have some sense of concern towards patients and willingness to help otherwise, they are in the wrong profession. This is the first review I am leaving of a GP surgery but considering my reason for requesting an appointment and the way in which my call was handled, I feel the GP Practice needs to be made aware.
Visited May 2024
Review titled The Deepings Practice
Replied on 11 June 2024
Dear Aarti. Thank you for your feedback. We are very sorry to hear of your health concerns. Having identified you from our records, we have reviewed the telephone calls to investigate your comments. We are very sorry you feel there was very little empathy shown to you, this has been discussed further with the team. On reviewing the telephone calls, regrettably there are some inaccuracies in your comments , and I am pleased to see a same day appointment was offered to you. Should you wish to discuss this further please contact LICB.finance.deepingspractice@nhs.net kind Regards Claire Assistant Practice Manager The Deepings Practice
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Review titled Impossible to see a Doctor
Rated 1 star out of 5
by Claire - Posted on 04 June 2024
Having moved to this practice 2 years ago, I’m afraid it’s a totally unacceptable situation with this practice; there is now a waiting list for an appointment and to be on the waiting list I’ve had to explain to the receptionist, who I’m assuming is not medically qualified to determine whether it’s an urgent matter or not, the reasons why I want to see a doctor. Personally, I don’t feel it’s acceptable to have to discuss my personal and private matters to someone who is unqualified to determine the best course of action and secondly, a telephone appointment is useless when I need the doctor to see something; diagnosing over a phone call could obviously lead to incorrect diagnosis or a doctor missing something which they would normally see; this is playing Russian roulette with patients lives. In addition, it took them over 6 weeks to transfer my details over which meant I missed a prescription request which I then had to ask my previous doctor to issue. I should be seeing a neurologist every 6 months and other specialists who deal with my condition but it appears that that’s been overlooked for the past 2 years!! I called on 16 May and was texted an appointment today (4 June) for an appointment on 24 June!!!! I desperately need to move to a competent practice where I can see a doctor as and when I need to abd not 6 weeks later!! Dreadful place! Don’t get me started on the attached pharmacy!
Visited May 2024
Review titled The Deepings Practice
Replied on 11 June 2024
Dear Claire, Thank you for taking the time to leave a review. Our reception staff work to strict protocols and are trained to ask certain questions to ensure that you receive the most appropriate medical care, from the most appropriate health professional at the most appropriate time. Please be assured receptionists are bound by the same confidentiality rules and clinicians. If patients decline to provide any information at the time of making the appointment, we can add this as a note to the appointment booking to make the clinician aware. We keep a measure of same day, urgent appointments back each day for patients with new, urgent problems, but as you can imagine these fill up quickly, and once we are at capacity with no further on the day appointments to offer, we would signpost patients to the most suitable service based on their symptoms and the urgency they feel they need to be seen. NHS111, urgent treatment centres, minor injuries are services in place for these patients, a pharmacy may also be able to help patients. The on the day urgent appointments are not for ongoing routine conditions. For all patients requiring a routine appointment, we aim to offer these as soon as possible, however we do recognise with current demand the wait is sometimes longer. If we have no appointments to offer at the time of the appointment request, we will put the patient on a waiting list and contact you as soon as we can offer you a suitable appointment, based on your symptoms and any requests you may have. Therefore, with all appointment requests, we will either offer you an appointment, put you on a waitlist or direct you to other more specialist / appropriate services. This is not the platform to discuss personal health concerns, please contact us at LICB.feedback.deepingspractice@nhs.net should you wish to discuss further. Kind Regards Claire Assistant Practice Manager The Deepings Practice
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Review titled Thanks to Dr.
Rated 5 stars out of 5
by Gordon - Posted on 28 May 2024
Very timely referral to hospitalfor my wife.her condition has significantly improved. In the past other gps have just fobbed her off with no action. Thank you dr M for caring.
Visited May 2024
Review titled The Deepings Practice
Replied on 11 June 2024
Dear Patient, Thank you very much for taking the time to write a review. We appreciate your feedback. Kind Regards Claire Clark Assistant Practice Manager The Deepings Practice
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Review titled A very good practice
Rated 5 stars out of 5
by Michael Parsons - Posted on 02 May 2024
The Dr spent plenty of time going through my symptoms and asking my opinion. I would recommend him to anyone
Visited May 2024
Review titled The Deepings Practice
Replied on 11 June 2024
Dear Mr Parsons, Thank you vey much for taking the time to leave a review for the practice. We very much appreciate your feedback, this will be shared with the practice team. Kind Regards Claire Assistant Practice manager The Deeping Practice
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Review titled 2- 3 weeks for a telephone appointment
Rated 1 star out of 5
by David J - Posted on 16 April 2024
Absolutely ridiculous that working people can’t get an appointment - we get put on a waiting list just for a telephone appointment. Then with your staff giving the wrong info to patients they then have to wait again another 3 weeks for another phone call to try again for a simple blood test !! You should be ashamed of your service ! Your mistake , you should sort it but you don’t care
Visited April 2024
Review titled The Deepings Practice
Replied on 17 April 2024
Dear Patient, Thank you for taking the time to post your feedback. We understand the frustration patients feel with accessing appointments and the perception that our practice is unable to help, however, we must work to safe limits set by the BMA for patient contacts within the clinics. We are unable to comment on incorrect information given as we would require patient information to investigate this. This is not the forum to do this and I would ask that you contact us directly at feedback.deepingspractice@nhs.net The Deepings Practice is under considerable pressure and we are aware that it is affecting the access. Unfortunately, the issues affecting General Practice are not resolvable by Practices themselves. The NHS is under considerable pressure. Secondary Care waiting times are in excess of 2 years and this is pushing more and more work into General Practice which is not resourced by the Government. GP numbers in England continue to fall due to a demoralised workforce. Funding for General Practice has fallen and continues to fall. The British Medical Association provide more detailed information regarding the current pressures: https://www.bma.org.uk/advice-and-support/gp-practices/managing-workload/safe-working-in-general-practice https://www.bma.org.uk/advice-and-support/nhs-delivery-and-workforce/pressures/pressures-in-general-practice-data-analysis We ask for your support by bringing your concerns to the attention of your MP and ask that you to apply pressure to politicians to support General Practice before it is too late and the service is lost. Kind Regards Claire Deputy Practice Manager The Deepings Practice
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Review titled Drug Review
Rated 2 stars out of 5
by Gary Barker - Posted on 20 April 2024
Got a message & email telling me I would have a drug review on 19/04/2024. No time given. Went onto NHS app on 19/04/2024 to see tel appointment with named pharmacist at 2:30pm. Never recieved phone call. App shows that appointment is complete...............
Visited April 2024
Review titled The Deepings Practice
Replied on 11 June 2024
Dear Mr Barker, Thank you for your feedback. Looking at the record, I can see we attempted to telephone you 3 times on 19th April 2004 (13:50, 13:55 and 14:00). There is a note stating the mobile number was not recognised. We would appreciate it if you could contact the practice to update your telephone number(s). Kind Regards Claire Clark Assistant Practice Manager The Deepings Practice
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Review titled Refusal of medical treatment for my child
by Anonymous - Posted on 04 April 2024
I have tried 3 days in a row to get at least a phone call with a doctor for my son. We have had to call 111 as he got worse and they left notes to say he needs to see the gp. Called the surgery to be told for the third day in a row he can’t be seen take him to a&e or call 111 again . They simply do not want to see patients would rather just fob you off to a&e so they don’t have to deal with you!!! Refusing medical treatment to a child is disgusting
Visited April 2024
Review titled The Deepings Practice
Replied on 17 April 2024
Dear Patient, Thank you for taking the time to post your feedback. We understand the frustration patients feel with accessing appointments and the perception that our practice is unable to help, however, we must work to safe limits set by the BMA for patient contacts within the clinics. We keep a measure of same day, urgent appointments back each day for patients with urgent problems, but as you can imagine these fill up quickly, and once we are at capacity with no further on the day appointments to offer, we would signpost patients to the most suitable service based on their symptoms and the urgency they feel they need to be seen. NHS111, urgent treatment centres and minor injuries are services in place for these patients, a pharmacy may also be able to help patients. The Deepings Practice does not have the capacity to be an urgent treatment centre. As above, we will, where possible offer the patient a same day urgent appointment if we have availability. However, the services mentioned above are available for urgent conditions. The Deepings Practice is under considerable pressure and we are aware that is is affecting the access. Unfortunately, the issues affecting General Practice are not resolvable by Practices themselves. The NHS is under considerable pressure. Secondary Care waiting times are in excess of 2 years and this is pushing more and more work into General Practice which is not resourced by the Government. GP numbers in England continue to fall due to a demoralised workforce. Funding for General Practice has fallen and continues to fall. The British Medical Association provide more detailed information regarding the current pressures: https://www.bma.org.uk/advice-and-support/gp-practices/managing-workload/safe-working-in-general-practice https://www.bma.org.uk/advice-and-support/nhs-delivery-and-workforce/pressures/pressures-in-general-practice-data-analysis We ask for your support by bringing your concerns to the attention of your MP and ask that you to apply pressure to politicians to support General Practice before it is too late and the service is lost. Kind Regards Claire Deputy Practice Manager The Deepings Practice
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Review titled Helpful and caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2024
Appointment exactly on time. Procedure carried out with care. Very helpful staff and comfortable facilities
Visited April 2024
Review titled The Deepings Practice
Replied on 11 June 2024
Dear Patient, Thank you very much for taking the time to provide feedback. Your kind words have been shared with the practice team. Kind Regards The Deepings Practice
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Review titled Fantastic practice and staff!
Rated 5 stars out of 5
by Anonymous - Posted on 23 April 2024
I was referred here for minor surgery the booking team, receptionists and Health care assistant and surgeon were amazing cannot fault the care I received.
Visited April 2024
Review titled The Deepings Practice
Replied on 11 June 2024
Dear Patient, Thank you very much for taking the time to write a review. It is wonderful to receive such wonderful Feedback. Your kind words have been shared with the practice team. Kind Regards Claire Clark Assistant Practice Manager The Deepings Practice
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Review titled Friendly and efficient
Rated 4 stars out of 5
by Anonymous - Posted on 05 March 2024
I called early in the morning and though it took some time to access the queue, once in it there was regular information and it moved quickly. Professional and friendly receptionist with prompt call back from a GP. The GP was reassuring, took time to listen, and offered options for treatment, then described a clear plan of care. Also gave advice of how to get a follow up appointment if needed.
Visited March 2024
Review titled The Deepings Practice
Replied on 17 April 2024
Dear Patient, Thank you for posting your feedback of the Deepings Practice, along with your kind words. Your comments will be shared with the full practice team. Kind Regards Claire Deputy Practice Manager