The Deepings Practice
Godsey Lane, Market Deeping, Peterborough, Cambridgeshire, PE6 8DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing practice
Rated 5 stars out of 5
by Hannah Bosworth - Posted on 04 February 2025
I recently had a pharmacist appointment and an asthma review. Both clinicans were very professional and they went in depth into their assessments. They was kind and dignified. Extremely impressed with the service. Would 100% recommend this GP practice!! I have recently moved from Northamptonshire and the service here is significantly better. I have nothing to fault. Please keep up the hard work it doesn’t go unnoticed.
Visited February 2025
Review titled The Deepings Practice
Replied on 07 February 2025
Dear Ms Bosworth, Thank you so much for taking the time to share your positive experience with our practice. We are delighted to hear your feedback. Your kind words mean a great deal to our team. Thank you for your support. Best wishes, The Deepings Practice Team
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Review titled Deeping practice
Rated 2 stars out of 5
by Anonymous - Posted on 05 February 2025
Hi saw the nurse she was very rude wouldent listen was loud told her about my ears drops dnt work still didnt care kept saying this is how it is felt very uncomfortable had to stop walk out as she just didnt care got told by recepetion ears mite or mite not get microsuctioned nurse said 7 days drops come back check ears i wasnt told this she just wasnt very professional towards me left very unhappy never ever before had problem with a nurse im nice and polite thanks
Visited February 2025
Review titled The Deepings Practice
Replied on 07 February 2025
Dear Patient, We are sorry to hear that you were unhappy with your recent appointment. However, on investigation, your remarks are unfair and do not reflect what actually took place during the consultation. At the time of booking, our Receptionist clearly explained how the process works, including that your initial appointment was for an ear check, not immediate microsuction. You also stated that you had been using olive oil ear drops for seven days, which turned out to be untrue during the consultation. Our nurse followed NHS guidelines, explaining that ear drops must be used for at least seven days before microsuction can be considered. Despite this, you repeatedly interrupted the nurse and were intimidating in your manner, making it difficult to have a constructive discussion. Due to this behaviour, you were ultimately asked to leave. We understand that medical discussions can sometimes be frustrating, but our staff always aim to communicate clearly and professionally while ensuring patient safety. A follow-up appointment has already been arranged for you next week, and we remain committed to providing the best possible care. If you have further concerns, please contact us directly. Kind Regards Claire Deputy Practice Manager
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Review titled First call Reception
Rated 4 stars out of 5
by Anonymous - Posted on 23 January 2025
Having heart decease my first call to reception was with a chest infection which was getting worse and causing difficulties breathing I explained this to reception who straight away said think it’s best for a face to face, although it was fully booked she managed to get me in with a medical practitioner who was also brilliant and very concerned I was put on penicillin to help clear it, telling him I had a appointment with heart specialist coming up. Without the help and prompt action I could have possibly had heart failure. First port of call was the receptionist who took it upon herself to get me a face to face to get a proper diagnosis Thank you to you all
Visited January 2025
Review titled The Deepings Practice
Replied on 07 February 2025
Dear Patient, Thank you so much for taking the time to share your positive experience with our practice. We are delighted to hear your feedback. Your kind words mean a great deal to our team. Thank you for your support and we hope you are feeling much better. Best wishes, The Deepings Practice Team
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Review titled Excellent Online Triage Response
Rated 5 stars out of 5
by Elizabeth Jarman - Posted on 17 January 2025
I contacted the surgery using the Online Triage system about my concerns I received acknowledgment almost immediately asking me to complete a questionnaire, which I did and provide a picture which I also did. Within hours I received an appointment for 2 weeks time I then received a text message from a doctor ant the practice asking me to try a cream that had been prescribe to see if it helped before attending the appointment. To say that I was impressed with the speed of this response is an understatement - all we hear it would seem is how bad our medical service is - my experience of The Deepings Surgery online triage system is completely the opposite Well done all at the surgery, I will certainly recommend this innovative Triage system to all.
Visited January 2025
Review titled The Deepings Practice
Replied on 07 February 2025
Dear Ms Jarman, Thank you so much for taking the time to share your positive experience with our Online Triage system. We are delighted to hear that you found the process efficient and that our team was able to respond promptly to your concerns. Providing accessible and timely care is our priority, and it’s incredibly rewarding to know that our system worked well for you. Your kind words mean a great deal to our team, and we truly appreciate your recommendation. Thank you again for your support! Best wishes, The Deepings Surgery Team
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Review titled Fabulous Care
Rated 5 stars out of 5
by Rachel Gibbs - Posted on 30 January 2025
The nurse made sure I was relaxed and took the time I needed. She made the procedure relaxing and was so respectful. The actual procedure was pain free and my dignity was respected throughout
Visited January 2025
Review titled The Deepings Practice
Replied on 07 February 2025
Dear Ms Gibbs,. Thank you so much for taking the time to share your positive experience with our nursing team. We are delighted to hear your feedback. Your kind words mean a great deal, thank you for your support. Best wishes, The Deepings Practice Team
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Review titled A very helpful receptionist who really helped me
Rated 5 stars out of 5
by Mim Slater - Posted on 23 January 2025
I'd missed my phone call appointment so rang the surgery, the receptionist was fantastic and did everything she could to ensure I got a call back. The doctor was also very efficient and all my health concerns were dealt with and a solution found. Although it was a phone call appointment, I felt very reassured! Thank you
Visited January 2025
Review titled The Deepings Practice
Replied on 07 February 2025
Dear Ms Slater, Thank you so much for taking the time to share your positive experience with our practice. We are delighted to hear your feedback. Your kind words mean a great deal to our team. Thank you for your support and we hope you are feeling much better. Best wishes, The Deepings Practice Team
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Review titled Very good reception service
Rated 5 stars out of 5
by Lynne Alcorn - Posted on 21 January 2025
I had a call from reception to apologise for an error she had made. It didn't matter. She was very kind and very efficient dealing with me and gave me a different appointment. From experience, I know we learn from errors and believe she is very good at her job.
Visited January 2025
Review titled The Deepings Practice
Replied on 07 February 2025
Dear Patient, Thank you so much for taking the time to share your positive experience with our practice. Your kind words mean a great deal to our team. Best wishes, The Deepings Practice Team
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Review titled Good practice
Rated 4 stars out of 5
by Graham Jeffery - Posted on 20 January 2025
Clean and tidy with very helpful staff and medical professionals. The telephone contact system however leaves a great deal to be desired the wait to speak to someone, either reception or pharmacy, can be a very long time and must increase the callers blood pressure. I have rung the practice several times, very early in the morning, about a minute after it opens to be informed that the waiting list for callers is full and to ring later how is it possible for the list to be full, in such a short space of time, especially when you do not get an engaged signal. The other point I would like to point out, in the recorded message that you hear when you ring, thanks the caller for their "patience and understanding during this difficult time" what difficult time are they referring to? And one more thing, personal to me, the terrible incidental music that you are subjected to while waiting to be answered makes my teeth itch but as I say this is only a personal thing.
Visited January 2025
The Deepings Practice has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Tracey Balding - Posted on 20 January 2025
I rang and got through very quickly, the lady I spoke to was very helpful and understanding and directed me straight away to the service I needed.
Visited January 2025
Review titled The Deepings Practice
Replied on 07 February 2025
Dear Ms Balding. Thank you so much for taking the time to share your positive experience with our practice. We are delighted to hear your feedback. Your kind words mean a great deal to our team. Best wishes, The Deepings Practice Team
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Review titled Good health profesionals
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2025
Felt,really unwell ,they got me a doctors appointment for that afternoon. I was so pleased. The doctor l saw was very thorough and sent me for tests next day ,l will see him in a week or so for the results. At least l know l will soon have a diagnoses and maybe a cure.
Visited January 2025
Review titled The Deepings Practice
Replied on 07 February 2025
Dear Patient, Thank you so much for taking the time to share your positive experience with our practice. We are delighted to hear your feedback. Your kind words mean a great deal to our team. Thank you for your support and we hope you are feeling much better. Best wishes, The Deepings Practice Team