The Deepings Practice
Godsey Lane, Market Deeping, Peterborough, Cambridgeshire, PE6 8DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A very helpful receptionist who really helped me
Rated 5 stars out of 5
by Mim Slater - Posted on 23 January 2025
I'd missed my phone call appointment so rang the surgery, the receptionist was fantastic and did everything she could to ensure I got a call back. The doctor was also very efficient and all my health concerns were dealt with and a solution found. Although it was a phone call appointment, I felt very reassured! Thank you
Visited January 2025
Review titled The Deepings Practice
Replied on 07 February 2025
Dear Ms Slater, Thank you so much for taking the time to share your positive experience with our practice. We are delighted to hear your feedback. Your kind words mean a great deal to our team. Thank you for your support and we hope you are feeling much better. Best wishes, The Deepings Practice Team
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Review titled Very good reception service
Rated 5 stars out of 5
by Lynne Alcorn - Posted on 21 January 2025
I had a call from reception to apologise for an error she had made. It didn't matter. She was very kind and very efficient dealing with me and gave me a different appointment. From experience, I know we learn from errors and believe she is very good at her job.
Visited January 2025
Review titled The Deepings Practice
Replied on 07 February 2025
Dear Patient, Thank you so much for taking the time to share your positive experience with our practice. Your kind words mean a great deal to our team. Best wishes, The Deepings Practice Team
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Review titled Good practice
Rated 4 stars out of 5
by Graham Jeffery - Posted on 20 January 2025
Clean and tidy with very helpful staff and medical professionals. The telephone contact system however leaves a great deal to be desired the wait to speak to someone, either reception or pharmacy, can be a very long time and must increase the callers blood pressure. I have rung the practice several times, very early in the morning, about a minute after it opens to be informed that the waiting list for callers is full and to ring later how is it possible for the list to be full, in such a short space of time, especially when you do not get an engaged signal. The other point I would like to point out, in the recorded message that you hear when you ring, thanks the caller for their "patience and understanding during this difficult time" what difficult time are they referring to? And one more thing, personal to me, the terrible incidental music that you are subjected to while waiting to be answered makes my teeth itch but as I say this is only a personal thing.
Visited January 2025
Review titled The Deepings Practice
Replied on 04 April 2025
Dear Patient, Thank you for taking the time to leave your review. The telephone lines are always much busier in the mornings, if you feel your enquiry could wait until later in the day the call wait times could be considerably shorter. We have changed the hold music as a result of your feedback. Kind Regards The Deepings Practice
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Review titled Great service
Rated 5 stars out of 5
by Tracey Balding - Posted on 20 January 2025
I rang and got through very quickly, the lady I spoke to was very helpful and understanding and directed me straight away to the service I needed.
Visited January 2025
Review titled The Deepings Practice
Replied on 07 February 2025
Dear Ms Balding. Thank you so much for taking the time to share your positive experience with our practice. We are delighted to hear your feedback. Your kind words mean a great deal to our team. Best wishes, The Deepings Practice Team
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Review titled Good health profesionals
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2025
Felt,really unwell ,they got me a doctors appointment for that afternoon. I was so pleased. The doctor l saw was very thorough and sent me for tests next day ,l will see him in a week or so for the results. At least l know l will soon have a diagnoses and maybe a cure.
Visited January 2025
Review titled The Deepings Practice
Replied on 07 February 2025
Dear Patient, Thank you so much for taking the time to share your positive experience with our practice. We are delighted to hear your feedback. Your kind words mean a great deal to our team. Thank you for your support and we hope you are feeling much better. Best wishes, The Deepings Practice Team
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Review titled Reception are lovely!
Rated 4 stars out of 5
by Anonymous - Posted on 25 January 2025
Despite the massive strain our GP surgery has the reception staff are always so friendly and helpful! When I called Thursday the lady on reception was super helpful and got my son an app with the nurse and was really efficient! Thank you
Visited January 2025
Review titled The Deepings Practice
Replied on 07 February 2025
Dear Patient, Thank you so much for taking the time to share your positive experience with our practice. We are delighted to hear your feedback. Your kind words mean a great deal to our team. Best wishes, The Deepings Practice Team
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Review titled The deeping practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2024
From reception through to the doctor, it was such a great experience, so friendly and helpful, just made everything easy.
Visited December 2024
Review titled The Deepings Practice
Replied on 13 December 2024
Dear Patient. Thank you so much for taking the time to share your feedback! We’re truly delighted to hear that you’ve had such a positive experience with our practice. Kind Regards Claire Deputy Practice Manager
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Review titled A true lifesaver
Rated 5 stars out of 5
by Anonymous - Posted on 27 March 2025
Just wanted to show my gratitude and appreciation to the lady I spoke to when calling to book a routine appointment, at the end of the call I was offered a health check and blood test for something I had been meaning to do but hadn’t. As a result of this I was diagnosed with cancer which if untreated may well have ended my life. Thank you for doing something that is probably very routine in your job but had you not asked it would have been very serious for me
Visited December 2024
Review titled The Deepings Practice
Replied on 04 April 2025
Dear Patient, Thank you for your wonderful review! Our team at The Deepings Practice works hard to provide the best care for our patients, and it truly means a lot to hear your kind words. We wish you all the best with your treatment moving forward. Kind Regards The Deepings Practice.
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Review titled Very disappointed
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2024
called in at 8.30am to try and get some help with a phone call or appointment but told fully booked go to the walk in centre at Peterborough a.e ?? A phone call with a health professional would have done just to arrange some medication for my asthma due to a chest infection Very poor but i believe this is where we are with the Deepings practice in late 2024- just like to Covid times still
Visited December 2024
Review titled The Deepings Practice
Replied on 07 February 2025
Dear Patient, Thank you for your feedback. We’re sorry we couldn’t offer you an appointment when you called. When we are fully booked, we do our best to signpost patients to appropriate alternatives, especially if they feel their need is urgent. If the symptoms do not require urgent attention we will offer a routine appointment. Without knowing your details and the date you requested an appointment I am unable to investigate further and would welcome you to contact is directly should you wish. Kind Regards Claire Deputy Practice Manager
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Review titled Great doctor
Rated 4 stars out of 5
by Joyce Fisher - Posted on 07 January 2025
I had a legion removed from my eye lid. The small op. was gentle , the after effects were minimal, and the result after 4/5 weeks is great. Hardly noticeable
Visited December 2024
Review titled The Deepings Practice
Replied on 07 February 2025
Dear Ms Fisher, Thank you so much for taking the time to share your positive experience with our minor operations team. We are delighted to hear your feedback. Your kind words mean a great deal to our team. Thank you for your support! Best wishes, The Deepings Practice Team