The Deepings Practice
Godsey Lane, Market Deeping, Peterborough, Cambridgeshire, PE6 8DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled First rate response
Rated 5 stars out of 5
by Gaz - Posted on 06 August 2024
I had server kidney pain 7 days ago. Called 111 who then sent report to GP straight away. Made an urgent appointment with practice nurse that afternoon, blood test following day and scan within 1 week. Following day after scan dr called with findings and now being referred to neurology, wow! Much quicker than I expected
Visited August 2024
Review titled The Deepings Practice
Replied on 21 August 2024
Dear Gaz, Thank you very much for taking the time to review the practice we very much appreciate your kind comments. We hope you are now feeling much better. Kind Regards Claire Deputy Practice Manager The Deepings Practice
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Review titled good service
Rated 4 stars out of 5
by Domenico Conte - Posted on 05 August 2024
Dr called to assist with a problem I had, he prescribed antibiotics and said the prescription would be ready to collect in 20 minutes. Wife went to collect but couldn't enter the surgery as she had our dog with her and it was a very hot day so she couldn't leave him in the car. She called the dispensary to ask for it to be put in the machine. A lady called to say one of her colleagues would meet her at the door with the medication. A huge relief to my wife, and we would like to thank all three, and acknowledge such excellent service.
Visited August 2024
Review titled The Deepings Practice
Replied on 21 August 2024
Dear Mr Conte Thank you very much for taking the time to review the practice we very much appreciate your kind comments. We are very pleased to hear our dispensary staff were able to assist your wife without delay. Kind Regards Claire Deputy Practice Manager The Deepings Practice
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Review titled Very efficient
Rated 5 stars out of 5
by Linda - Posted on 14 August 2024
Very straightforward to book a phone appointment these days , very pleasant , helpful receptionist. Doctor phoned me back as promised and discussed problem and came up with a plan, very helpful and professional
Visited August 2024
Review titled The Deepings Practice
Replied on 21 August 2024
Dear Linda, Thank you for taking the time to post your comments and for the kind words regarding our staff. Your comments have been passed to the team and are greatly received. Kind Regards Claire Deputy Practice Manager The Deepings Practice
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Review titled Not a good practice any more.
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2024
Unbelievably bad service from the supposedly 'caring' profession, you can't get an appointment or see a doctor, they only seem to work over the phone, we had a fantastic doctors pre covid and the doctors were physically in the practice. Our daugher-in-law has moved to the area and we've advised her to stay at her old practice where she gets to see a doctor on the same day she calls, does anyone remember those days at Deeping?
Visited August 2024
Review titled The Deepings Practice
Replied on 21 August 2024
Dear patient, Thank you for taking the time to leave a review. We are saddened to read your comments and would like to reassure all patients that we are working effortlessly to see patients in a timely manner. We offer routine and urgent appointments, and all of our doctors offer both telephone and face to face appointments. We are very much aware that our service is under considerable pressure and that this is affecting access and we are doing what we can. Unfortunately, the issues affecting General Practice are not resolvable by Practices themselves. We understand how frustrating it is when you need to see a GP and there are no appointments to offer, we as a practice are also frustrated that we can’t give more, but the underfunding in primary care does not enable us to have more GPs for all the appointments we need to offer. Kind Regards Claire Deputy Practice Manager The Deepings Practice
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Review titled Incredibly helpful receptionists
Rated 5 stars out of 5
by Sally Ann - Posted on 30 August 2024
Over the past 24 hours I have had to contact the surgery on 2 occasions to gain help for a relative I support. On the second occasion I also conveyed my profound thanks for help they had already provided. Both staff members were polite, caring and able to explain what they could and could not do. I did not feel rushed and their responses were appropriate, factual and compassionate. My relative has now got the help and medication they required, and a follow up appointment has also been made. Thank you
Visited August 2024
Review titled The Deepings Practice
Replied on 19 October 2024
Dear Sally Ann Thank you for taking the time to leave a review for the Deepings Practice. It is wonderful to receive this feedback, I will ensure this is shared with the full practice team. Kind Regards Claire Deputy Practice Manager
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Review titled Great service by the nurse
Rated 5 stars out of 5
by Louise Short - Posted on 08 August 2024
The service I received from the nurse was outstanding on both visits, with such care on each occasion. Also the young man on reception was so helpful in getting me a urgent appointment.
Visited August 2024
Review titled The Deepings Practice
Replied on 21 August 2024
Dear Mrs Short, Thank you very much for taking the time to leave a review, your kind words are very much appreciated. I will ensure your review is shared with the nurses, the receptionist and the wider practice team. Kind Regards Claire Deputy Practice Manager The Deepings Practice
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Review titled Very understanding of the situation
Rated 4 stars out of 5
by Chris - Posted on 12 August 2024
Was so very pleased with the review we had for my husband’s condition. The Dr was so very kind and understanding, which made everything so much easier.
Visited August 2024
Review titled The Deepings Practice
Replied on 21 August 2024
Dear Chris Thank you very much for taking the time to leave a review, your kind words are very much appreciated. Kind Regards Claire Deputy Practice Manager The Deepings Practice
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Review titled Barely fit for purpose!
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2024
My daughter arranged a face to face appointment and waited almost four weeks for this only for it to be cancelled on the day. No apology or explanation given and no alternative appointment arranged. She had to go on a waiting list for a new appointment which when she finally got one almost three weeks later, was a telephone call. Not the face to face appointment she originally had booked. During the telephone consultation the GP told her she would need a face to face appointment and to call reception to arrange one. She again went on a waiting list for an appointment only to receive two weeks later yet another telephone appointment. She tried to change this for a face to face appointment only to be told this will be on 29th August. This has been on going since 20th June. This is not in any way acceptable. To be left with any type of illness or infection for this long is quite simply dangerous and should not be allowed to happen. On a positive note, the reception staff have always been most friendly and seem to do their best with the ridiculous appointments system they must work to. They are the only people at the practice anyone can actually see as the GP’s are no where to be seen and therefore must take more than their fair share of angry/frustrated patients.
Visited July 2024
Review titled The Deepings Practice
Replied on 21 August 2024
Dear Patient, Thank you for taking the time to leave your feedback. This is very concerning to read and I would ask that you contact me directly at licb.feedback.deepingspractice@nhs.net to enable me to investigate these comments fully, as the appointment processes you have described are not ones that we work to at the practice. Regrettably, on occasions we may have to cancel appointments at short notice due to unforeseen circumstances, when this happens we will endeavour to book the patient in with a different clinician the same day, if the patient agrees. With telephone appointments, if a face to face / examination is requested and deemed necessary the GP will arrange a convenient time with the patient during the telephone call. I thank you for your kind comments regarding our reception staff and I look forward to hearing from you further to address your concerns. Kind Regards Claire Deputy Practice Manager The Deepings Practice
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Review titled Wrong Information
Rated 3 stars out of 5
by Lee - Posted on 23 July 2024
No wonder I am missing my appt. I have an aoot book several weeks ago which is coming up on the 25th. I get a text reminder telling me my appt is tommorrow 24th. Whats happening to the surgery these days? I missed my appt. 6 weeks due to confussion.
Visited July 2024
Review titled The Deepings Practice
Replied on 21 August 2024
Dear Lee, Thank you for taking the time to leave a review. Your comments are very concerning, and I would ask you to contact me at licb.feedback.deepingspractice@nhs.net with your details to enable me to investigate this. Kind Regards Claire Deputy Practice Manger The Deepings Practice
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Review titled Thorough consultation
Rated 4 stars out of 5
by Anonymous - Posted on 12 July 2024
I had been on a waiting list for a few weeks to speak with my own Dr but then unexpectedly had a call today offering me a telephone consultation with a different Dr within the next couple of hours..I received the call within half an hour..the doctor was very friendly and polite,explained everything thoroughly and has referred me for x-rays and further investigations. Thankyou to the kind receptionist who phoned me and the doctor for being so thorough.
Visited July 2024
Review titled The Deepings Practice
Replied on 21 August 2024
Dear patient, Thank you very much for taking the time to review the Deepings Practice. We very much appreciate your kind comments and are very pleased to hear of your experience here. Your feedback will be shared with the wider practice team. Kind Regards Claire Deputy Practice Manager The Deepings Practice