The Deepings Practice
Godsey Lane, Market Deeping, Peterborough, Cambridgeshire, PE6 8DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Takes months to deal with anything
Rated 2 stars out of 5
by Anonymous - Posted on 17 September 2024
My diabetic blood tests are always abnormal but usually normal for me but no one will listen to me, so I end up having lots of wasted appointments like tiday. But can't get an appt for the things I really do need it is so frustrating.
Visited September 2024
Review titled The Deepings Practice
Replied on 19 October 2024
Dear Patient, Thank you for your review, albeit we are saddened to read your comments. As a valued patient with a long term condition you are eligible for annual diabetes reviews which you will be invited to. With regards to other appointment requests, the surgery offers both urgent same day and routine appointments. A waiting list is in operation where we are unable to offer a routine appointment suitable for you. Kind Regards Claire Deputy Practice Manager
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Review titled Exceptional care
Rated 5 stars out of 5
by Anonymous - Posted on 10 September 2024
Spoke to one of the female salaried doctors at the practice about ongoing gastric issues on 10th September. She is amazing. Caring, thorough, helpful & professional. Explains everything clearly & is compassionate. A real asset to the practice.
Visited September 2024
Review titled The Deepings Practice
Replied on 13 December 2024
Dear Patient, Thank you so much for your kind words and feedback! It is wonderful to hear that our doctor provided such compassionate and thorough care during your visit. We strive to ensure all our patients feel supported and well-informed, and it means a lot to know that she made such a positive impression. Your recognition truly encourages our team to continue delivering excellent care. Kind Regards Claire Deputy Practice Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Anthony Reynolds - Posted on 21 August 2024
I received excellent care and advice today following contacting the practice by telephone at 8:05 this morning. I had spoken to both reception and a doctor by 9am who offered me a face-to-face appointment for the same day. The concern shown was sincere and I appreciated it. Thank you.
Visited August 2024
Review titled The Deepings Practice
Replied on 19 October 2024
Dear Mr Reynolds, Thank you for taking the time to leave a review for the Deepings Practice. It is wonderful to receive this feedback, I will ensure this is shared with the full practice team. We hope you are feeling better. Kind Regards Claire Deputy Practice Manager
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Review titled A very efficient practice
Rated 5 stars out of 5
by David Benjamin - Posted on 14 August 2024
Excellent service as usual. An arranged doctors phone call to discuss several recent test results and to organise follow-up action. Issues explained well and instant efficiency in tracing appointments, results and likely effects. Thank you very much. Despite the unfortunate length of waiting times all interactions with nurses, doctors and reception staff have been very efficient, professional and highly satisfactory.
Visited August 2024
Review titled The Deepings Practice
Replied on 21 August 2024
Dear Mr Benjamin, Thank you for taking the time to post your comments and for the kind words regarding our Practice. Your comments have been passed to the team and are greatly received. Kind Regards Claire Deputy Practice Manager The Deepings Practice Thanks again for taking the time to post them, it is appreciated.
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Review titled First rate response
Rated 5 stars out of 5
by Gaz - Posted on 06 August 2024
I had server kidney pain 7 days ago. Called 111 who then sent report to GP straight away. Made an urgent appointment with practice nurse that afternoon, blood test following day and scan within 1 week. Following day after scan dr called with findings and now being referred to neurology, wow! Much quicker than I expected
Visited August 2024
Review titled The Deepings Practice
Replied on 21 August 2024
Dear Gaz, Thank you very much for taking the time to review the practice we very much appreciate your kind comments. We hope you are now feeling much better. Kind Regards Claire Deputy Practice Manager The Deepings Practice
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Review titled good service
Rated 4 stars out of 5
by Domenico Conte - Posted on 05 August 2024
Dr called to assist with a problem I had, he prescribed antibiotics and said the prescription would be ready to collect in 20 minutes. Wife went to collect but couldn't enter the surgery as she had our dog with her and it was a very hot day so she couldn't leave him in the car. She called the dispensary to ask for it to be put in the machine. A lady called to say one of her colleagues would meet her at the door with the medication. A huge relief to my wife, and we would like to thank all three, and acknowledge such excellent service.
Visited August 2024
Review titled The Deepings Practice
Replied on 21 August 2024
Dear Mr Conte Thank you very much for taking the time to review the practice we very much appreciate your kind comments. We are very pleased to hear our dispensary staff were able to assist your wife without delay. Kind Regards Claire Deputy Practice Manager The Deepings Practice
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Review titled Very efficient
Rated 5 stars out of 5
by Linda - Posted on 14 August 2024
Very straightforward to book a phone appointment these days , very pleasant , helpful receptionist. Doctor phoned me back as promised and discussed problem and came up with a plan, very helpful and professional
Visited August 2024
Review titled The Deepings Practice
Replied on 21 August 2024
Dear Linda, Thank you for taking the time to post your comments and for the kind words regarding our staff. Your comments have been passed to the team and are greatly received. Kind Regards Claire Deputy Practice Manager The Deepings Practice
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Review titled Not a good practice any more.
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2024
Unbelievably bad service from the supposedly 'caring' profession, you can't get an appointment or see a doctor, they only seem to work over the phone, we had a fantastic doctors pre covid and the doctors were physically in the practice. Our daugher-in-law has moved to the area and we've advised her to stay at her old practice where she gets to see a doctor on the same day she calls, does anyone remember those days at Deeping?
Visited August 2024
Review titled The Deepings Practice
Replied on 21 August 2024
Dear patient, Thank you for taking the time to leave a review. We are saddened to read your comments and would like to reassure all patients that we are working effortlessly to see patients in a timely manner. We offer routine and urgent appointments, and all of our doctors offer both telephone and face to face appointments. We are very much aware that our service is under considerable pressure and that this is affecting access and we are doing what we can. Unfortunately, the issues affecting General Practice are not resolvable by Practices themselves. We understand how frustrating it is when you need to see a GP and there are no appointments to offer, we as a practice are also frustrated that we can’t give more, but the underfunding in primary care does not enable us to have more GPs for all the appointments we need to offer. Kind Regards Claire Deputy Practice Manager The Deepings Practice
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Review titled Incredibly helpful receptionists
Rated 5 stars out of 5
by Sally Ann - Posted on 30 August 2024
Over the past 24 hours I have had to contact the surgery on 2 occasions to gain help for a relative I support. On the second occasion I also conveyed my profound thanks for help they had already provided. Both staff members were polite, caring and able to explain what they could and could not do. I did not feel rushed and their responses were appropriate, factual and compassionate. My relative has now got the help and medication they required, and a follow up appointment has also been made. Thank you
Visited August 2024
Review titled The Deepings Practice
Replied on 19 October 2024
Dear Sally Ann Thank you for taking the time to leave a review for the Deepings Practice. It is wonderful to receive this feedback, I will ensure this is shared with the full practice team. Kind Regards Claire Deputy Practice Manager
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Review titled Great service by the nurse
Rated 5 stars out of 5
by Louise Short - Posted on 08 August 2024
The service I received from the nurse was outstanding on both visits, with such care on each occasion. Also the young man on reception was so helpful in getting me a urgent appointment.
Visited August 2024
Review titled The Deepings Practice
Replied on 21 August 2024
Dear Mrs Short, Thank you very much for taking the time to leave a review, your kind words are very much appreciated. I will ensure your review is shared with the nurses, the receptionist and the wider practice team. Kind Regards Claire Deputy Practice Manager The Deepings Practice